Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... Ver mais
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Veja o que dizem as avaliações
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... Ver mais
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As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Ver mais
A empresa respondeu
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Acessórios de Moda
- Loja de artigos para esportes ao ar livre
Escrito pela empresa
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Informações de contato
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Reino Unido
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excelente
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great help desk
Great help desk, many thanks for solving my problem:)
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Magdalena,
Thank you for your 5-star review!
We always appreciate the opportunity to assist our customers. Please do not hesitate to reach out to us again, if needed.
Kind regards,
Krystal @ Sealskinz
Excellent gloves and customer service
I ordered these gloves to make winter cycling more bearable, and they have not disappointed. They make riding on even the coldest UK winter days (-3) doable for extended rides.
Less than a month after buying them, the Velcro fastener on one glove came off, along with much of the seam that held the wrist section together. This was a pity as I was otherwise delighted with the gloves' performance. I told SEALSKINZ, and they replaced it without a quibble - AND my replacement arrived just two days after I reported it to them. A great product and absolutely first-class customer service - my thanks to Krystal, Emily and Louise for their help. I recommend these gloves!
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Tristan,
Thank you for your excellent 5-star review!
We are thrilled to hear our efficient handling of your warranty matter was appreciated. We hope the replacement will serve you well!
Kind regards,
Krystal @ Sealskinz
Excellent customer service
30 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Chris,
Thank you for the 5-star review!
We sincerely appreciate it.
Kind regards,
Krystal @ Sealskinz
Quick and friendly response.
Quick and friendly response and question resolved promptly. Look forward to receiving my goods.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Amanda,
Thank you for the 5-star rating!
We are thrilled to hear that our service was quick, friendly, and prompt. We hope you love your order!
Kind regards,
Krystal @ Sealskinz
10/10, 5⭐️ excellent.
Sophie was so helpful giving advice and the company so generous, going above and beyond. Customer service like this not always seen anymore. 10/10 5⭐️
28 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you so much for such an outstanding review!
We will absolutely let Sophie know her efforts were appreciated.
All our best,
Krystal @ Sealskinz
Lost left hand Broome shooting glove
I lost a glove recently purchased whilst out shooting and contacted Sealskinz customer service to ask if it was possible to get a replacement glove. All of the people I spoke to were very understanding, kind and helpful,but could not supply a single glove. However they generously offered a 30% discount on a replacement pair of gloves with free delivery which I gratefully accepted and ordered. Sophie, Krystal and the team, your kindness and generosity resolving my request is very much appreciated. Thank you all.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello John,
Thank you for taking the time to write a review on your recent service experience.
We are glad the discount code helped get you back into some Sealskinz gloves!
All our best,
Krystal @ Sealskinz
First Class All The Way
First Class All The Way. A Very Quick Response Helped Me To Contact The Appropriate Company To Lodge A Complaint.
Awesome Customer Service.
Quality Products Definitely Number 1 is
SEALSKINZ.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Gerard,
Thank you for your awesome 5-star review!
We're always appreciative of customer feedback. We are thrilled to hear of our quick response time and that we're your Number 1 for quality products!
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
The customer service is excellent and…
The customer service is excellent and very efficient in answering questions and emails so far the best experience I’ve had from any company Dee Sedani
22 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the 5-star review, Dee.
We are so pleased to hear your recent experience has been excellent and efficient.
Many thanks again,
Sophie @ Sealskinz
I had a warranty issue that was handled…
I had a warranty issue that was handled expeditiously and professionally. This company takes care of its customers!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Eric,
Thank you for taking the time to write a review.
We are thrilled to hear you felt the warranty issue was handled expeditiously and professionally!
Please do not hesitate to reach out to our Support Team again in future if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Excellent customer service
My socks had sprung a leak - Excellent customer service given by Emily as she guided me through the warranty replacement process.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Chris,
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your feedback on the recent service experience using our warranty policy for your socks.
We will be sure to pass the kind words on to Emily!
Many thanks,
Krystal @ Sealskinz
The customer service is outstanding
The customer service is outstanding. Making an exchange after having bought the wrong size for a Christmas present was seamless, The staff were extremely helpful.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Jeniffer,
Thanks so much for your feedback and 5-star review!
We are thrilled to hear the Christmas present exchange was seamless.
Many thanks again for the review,
Krystal @ Sealskinz
Everybody has been kind and helpful
Everybody has been kind and helpful
The answers always very fast
19 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Antonio,
Thank you for your review.
We are happy to hear that our team has been kind, helpful, and fast to respond.
If there is anything we can improve on to earn that 5th star, please let us know!
Kind regards,
Krystal @ Sealskinz
After weeks of researching reviews
After weeks of researching reviews, materials, and the 2-year warranty, I decided to try Sealskinz based on the reputation and price. While I’m not necessarily questioning durability, my main issue is warmth.
I bought these expecting a premium sock suitable for around 0°C, but I still ended up with cold feet. For me, a standard merino wool sock has performed better for warmth and comfort, which makes the £35 price hard to justify.
I really wanted these to be a long-term “buy once, buy well” purchase, but I feel disappointed and frustrated with the performance. I wouldn’t recommend these to new buyers looking for warmth in cold conditions—especially when cheaper merino alternatives have worked better.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for taking the time to reach out to us regarding the disappointment with your Sealskinz socks. We were glad to have the opportunity to discuss this further with you and reach a resolution that you were happy with.
Our customers are at the heart of everything we do, and your feedback is invaluable in helping us improve our products and services. We truly appreciate you bringing this matter to our attention and giving us the chance to make things right.
If you have any further questions or need additional assistance in the future, please don’t hesitate to get in touch. We’re always happy to help.
Louise@Sealskinz
Sealskinz thank you!!
Sealskinz thank you for being an amazing company! I ordered some gloves for my dad at Christmas but they were too small, I contacted Sealskinz and the communication and helpfulness of your customer service was second to none! I was sent a return label and a new pair of bigger sized gloves were sent out when they had received the others. Thank you and continue the amazing service.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Donna,
Thank you for your amazing 5-star review!
We could not be more pleased to hear how fast, easy, and accommodating the shopping experience and customer service have been for you.
We look forward to serving you again.
Kind regards,
Krystal @ Sealskinz
Don’t give them your email address for a discount.
Avoid this company. The entice you to give them your email address with discounts. When you apply those discounts to check out it tells you that the discount isn’t available on the product you’ve selected. Completely dishonest.
Update: A refreshingly honest response.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello and thank you for your review.
We are sorry to hear of your disappointment with our discount offer.
It is true, the newsletter sign-up discount cannot be combined with other sales or offers. However, we are taking your feedback into consideration for how we can make this more clear to customers as dishonesty is never the intent. This has been escalated through to the marketing teams responsible.
If we can be of any other assistance, please do not hesitate to get in touch directly.
Kind regards,
Krystal @ Sealskinz
Ordered gloves from “Sealskinz USA” on…
Ordered gloves from “Sealskinz USA” on January 7, and they are shipping - very slowly - from UK. There was nothing to indicate shipping was from overseas or that it would take so long. They were in Los Angeles customs for over a day and seem like they are sitting around at each stop for days. I can’t opine about gloves because I still don’t have them!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Phillip,
Thank you for your review.
We're very sorry to hear of any disappointment or frustration with the shipping times.
We do quote standard shipping as taking up to 7 business days from dispatch. Your order was placed on the evening of the 7th, dispatched the next day on the 8th, and delivered on the 15th. This is within the quoted time.
Our Contact Us and Shipping Policy pages will have the relevant info on our website regarding us being located in the UK and our shipping times.
We hope, now that they are received, that the gloves are to your satisfaction.
If we can be of any assistance in future, please do not hesitate to get in touch directly.
Kind regards,
Krystal @ Sealskinz
First class customer service
Unfortunately there was a fault with my order. I had a response to my email within 12 hours and constant communication to resolve it to my satisfaction.
Excellent customer service
13 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Carole,
Thank you for your 5-star review!
We are pleased to have been of assistance and proud to hear that service was excellent.
Thank you again,
Krystal @ Sealskinz
Great Customer Service
The Sealskinz customer service team are extremely helpful and responsive. They resolved my issue quickly and effectively.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Martin,
Thank you for the great 5-star review!
We are thrilled to hear that our support team was so helpful and responsive.
Please reach out again if we can be of any further assistance!
Kind regards,
Sophie @ Sealskinz
Great products great help from support…
Great products great help from support teams
10 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Dylan,
Thanks for the great 5-star review!
Kind regards,
Sophie @ Sealskinz
AI Nelson agent responded in minutes to…
AI Nelson agent responded in minutes to my email. Also offering to be transferred to a human agent.
Once the process started with emails responses were quick.
I requested to be transferred to a human agent with Krystal responding quickly with options to resolve issue.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Karen,
Thank you for the 5-star review and feedback.
We are pleased to have been able to assist with this matter using both our AI and human agents for seamless support.
If we can be of any further assistance, please get in touch again.
Kind regards,
Sophie @ Sealskinz
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