Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... Ver mais
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Veja o que dizem as avaliações
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... Ver mais
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As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Ver mais
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Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Acessórios de Moda
- Loja de artigos para esportes ao ar livre
Escrito pela empresa
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Informações de contato
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Reino Unido
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excelente
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Human answered question that AI couldn't
I had a simple question which the AI bot couldn't answer and it was quickly passed on to a real human being who answered very promptly despite it being over the Christmas break.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Nick,
Thank you for taking the time to leave a review.
We do make use of an AI agent for busy periods and for when we are out of the office but always make sure customers can speak to a human agent if desired. We're glad this system worked for you when you needed it!
Kind regards,
Krystal @ Sealskinz
When my order did not arrive
When my order did not arrive, and I had no further tracking updates, I contacted the Help Desk. The response was immediate, even though AI. However, the follow up from Emily, customer service team, was prompt and they immediately addressed my concerns. My original shipment appeared lost and an offer of a refund or replacement was given. With their reputation for quality products and exceptional service I requested a replacement. Looking forward to getting my mittens!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Deborah,
Thank you for the 5-star review!
We are sorry that your order was delayed but happy to be of assistance.
We hope that your replacement will arrive quickly and as expected.
Please do not hesitate to get in touch again if we can be of any further help.
Kind regards,
Krystal @ Sealskinz
They are the best slippers I’ve ever…
They are the best slippers I’ve ever had apart from 1 fault that went wrong but I was offered resolutions and they were implemented quickly so I can’t complain and happy with it
31 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Jack,
Thank you for the 5-star review!
We're thrilled to hear these are the best slippers you've ever had. Many thanks for the feedback about the product and our customer care.
Kind regards,
Sophie @ Sealskinz
Easy site to navigate
Easy site to navigate. Efficient ordering and delivery. Response to queries answered immediately. Give this 10/10!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Kirsten,
Thank so much for 10/10! We sincerely appreciate your kind feedback.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
All the staff at Sealskinz customer…
All the staff at Sealskinz customer services were most courteous, prompt and very helpful. My concern was dealt with and resolved in just one day.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the 5-star review!
We're happy to hear we could assist you efficiently with a resolution.
Kind regards,
Krystal @ Sealskinz
Thank you
Exceptional customer service experience: fast, efficient and helpful, in the middle of the Christmas holidays. Many thanks.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Richard,
Thank you for the 5-star review!
We are so happy to hear you found our customer service exceptional! Thank you for taking the time to share this feedback about your experience.
Kind regards,
Krystal @ Sealskinz
Low quality products. Save your money.
I am writing to express my dissatisfaction with this company. I got their waterproof Gressenhall beanie. Their "trademarked waterproof technology" is, in practice, a non-breathable plastic insert (you can see a picture of it on my G maps review). Yes, you read that right, they literally just add a piece of plastic between the tissue and call this "waterproof technology". This design flaw leads to trapped moisture in your scalp and the associated risks.
Furthermore, I found the "return" process highly questionable. Being asked to destroy the item to avoid shipping costs suggests the product has a negligible manufacturing value (whilst they resell it very expensively).
This is a low-quality product. Save your money.
EDIT response to their message: as you invited me to destroy the item, you can clearly see that the "membrane" is indeed just a mere plastic film. You can see it clearly on my G maps review.
25 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello,
Thank you for taking the time to leave a review.
We are very sorry for your disappointing experience with the Gressenhall beanie.
Please note, our Support Team will only ever ask that a product be destroyed if there is a fault with the item or if the product is used and we are making a goodwill exception, as we cannot accept returns of used goods.
Additionally, our waterproof technology may sound like a plastic insert when putting the beanie on, however we can assure you this is a waterproof membrane which does allow for breathability. It is designed to allow for perspiration to pass through whilst keeping water from getting in.
We apologise again for any discomfort or disappointment with the beanie. We are happy to assist if you would like to discuss our products or policies further with our team.
Kind regards,
Krystal @ Sealskinz
Easy and Efficient Exhange
I’ve had great customer service from Sealskinz on two occasions now where we’ve needed to change the size of gloves ordered. Exchange process is super efficient and gives me all the confidence that I would need to buy from Sealskinz in future.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Jen,
Thank you for taking the time to leave us a review!
We really appreciate the 5 star rating and kind words.
We look forward to your continued support of Sealskinz.
Warm regards,
Krystal @ Sealskinz
Problem was remedied quickly
There was a problem with my address-we have to have a PO Box. The delivery could not be made here so was returned. I provided a different address and the items were delivered before Christmas. The company was very responsive to emails which was appreciated.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Michele,
Thank you for your 5-star review.
We are pleased our responsive customer support was able to assist you with your delivery in time for Christmas.
Warm wishes,
Sophie @ Sealskinz
Excellent customer service during a holiday
I reached out to Sealskinz when my gift was not delivered. It was just before Christmas and I was not expecting a response until after the holiday. But they reached out to me immediately, checked on the delivery, provided photos, and realized the item was delivered by the local carrier to the incorrect address. Although my gift was not delivered, I appreciated the excellent customer service during a holiday and received a prompt refund.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Leticia,
Thank you for your kind review!
We're so very sorry your order was not delivered correctly but glad we could help even so close to the holiday.
If we can be of any further assistance, please don't hesitate to get in touch again.
Kind regards,
Sophie @ Sealskinz
Prompt and concise assistance
Prompt and concise assistance. Also very kind
24 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Andy,
Thank you for your 5-star review!
We appreciate it.
Kind regards,
Krystal @ Sealskinz
Prompt and Excellent Service!
I received prompt and excellent sevice from the Customer Experience Team! The issue regarding my order was resolved immediately!
22 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the 5-star review, Edmund.
We really appreciate you taking the time to review the service you received from our team regarding your order. We want to apologise again for the delayed shipment and hope the replacement finds you quickly.
If we can be of any further assistance, please do not hesitate to reach out.
Kind regards,
Krystal @ Sealskinz
Great service
I had an issue with my order which had gone out of stock between order and delivery and was due to be a Christmas present. I emailed the helpdesk and received great communication back from Sophie who was able to respond with my options and resend a substitute item for me all within the same day. Exemplary service during what I’m sure is a busy period so thank you very much!
19 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Sophie,
Thank you for taking the time to write a review.
We truly appreciate the 5-star rating and kind comments about the assistance you received from our Sophie on the Support Team. The end of year shopping period is certainly one of our busiest - we are grateful for the recognition!
Warm wishes,
Krystal @ Sealskinz
Sealskinz makes a great product and offers excellent customer service.
Sealskinz makes a great product that is protective in bad weather including heavy rain, high winds, and blowing snow.
Customer Care is excellent. It is polite, responsive, and solution oriented.
There was an error in shipping and with one phone call the matter was dealt with immediately. I received expedited shipping and the shipping fees were refunded. It was a very satisfactory outcome.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Marcia,
Thank you for your 5-star review.
We are delighted to hear our product(s) are working for you in all weather and that our customer care was responsive and satisfactory when needed.
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
You'll never have customer service like this again.
My package was delivered to wrong address. No fault of SealSkinz. I got in contact and they immediately started digging into the matter, found out that the package had gone back to their warehouse and have sent it back out to me. They kept me in the loop the entire time and have nothing but fantastic. I haven't even tried their products yet but going off their customer service alone, I am a customer for life.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Judy,
Than you so very much for such a kind review of our customer service experience! We do aim to deliver top tier customer care and we are truly happy to hear we accomplished this in your case.
We look forward to your continued support of Sealskinz!
All our best,
Krystal @ Sealskinz
Very pleased with the hat and how…
Very pleased with the hat and how swiftly my order problem was resolved. No thanks to Royal Mail.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Fiona,
Thank you for the 5-star review.
It is lovely to hear that we were able to swiftly rectify any order problem and that you are pleased with the purchase.
Warm regards,
Krystal @ Sealskinz
very fast to answer
very fast to answer.. thank you so much!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the 5 stars, Alice!
Your feedback inspires us to continue providing the fastest, most efficient customer service possible.
Kind regards,
Sophie @ Sealskinz
My package was lost during shipping…
My package was lost during shipping from the UK to Canada. I contacted customer service, and they responded quickly and re-shipped a new pair of glove.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Patrice,
Thank you for your 5-star review.
We are happy to hear we were able to assist you with your lost shipment and so sorry that happened in the first place!
We value your trust and confidence in Sealskinz and sincerely hope the replacement reaches you quickly.
Please reach out again if we can help with anything else.
Krystal @ Sealskinz
I accidentally ordered the item in the…
I accidentally ordered the item in the wrong size, I contacted the help desk (on a Sunday) Emily contacted me and refunded the item the same day to enable to purchase the correct size. Excellent, quick, pleasant service. Thank you so much ☺️
14 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Helen,
Thank you for taking the time to leave a review about your recent experience.
We have let Emily know how pleased you were with the fast service.
If we can assist with anything else, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Excellent customer service and products
Excellent customer service, great product, would highly recommend this company
12 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Sue,
Thank you for your 5-star review. We so appreciate your recommendation!
Many thanks,
Krystal @ Sealskinz
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