Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... Ver mais
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Veja o que dizem as avaliações
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... Ver mais
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As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Ver mais
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Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Acessórios de Moda
- Loja de artigos para esportes ao ar livre
Escrito pela empresa
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Informações de contato
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Reino Unido
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excelente
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceptional products that actually do…
Exceptional products that actually do the job. Fast delivery and wonderful communication.
A product did have an issue, but it was incredibly easy to resolve. Free returns and kept up-to-date by the Customer Experience Team, and a replacement sent quickly. What's not to love.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for your 5-star review, Lynn!
We are happy to hear you find the products exceptional with fast delivery. It's great to know our Customer Experience Team was able to help with a replacement when it was needed too.
We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
We love the electric bike gloves
We love the electric bike gloves - so well designed! The battery attachment place is flawless. Also, the customer support when we had a delivery issue was prompt and thorough. Rave!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Sonja,
Thank you for your review!
We're thrilled to hear you have found our heated gloves and customer support worthy of 5-stars.
Your satisfaction means the world to us.
Kind regards,
Krystal @ Sealskinz
Fast response
12 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Nick,
Thank you for your review.
We're happy to know you found our service responsive.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Waterproof Baseball cap
Really pleased with my waterproof baseball cap, but when it developed some unexplained marks I contacted customer support, they were really great, responding within minutes of my initial contact. Problem soon sorted, very happy.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Ian,
Thank you for your 5-star review!
We are happy we could help with the hat quickly. We hope the replacement serves you well for years to come!
Kind regards,
Sophie @ Sealskinz
I sent an email at 20:05 re the Runton…
I sent an email at 20:05 re the Runton socks I’d worn for the first and only time as they caused blisters. I received a reply by 20:25, I was not expecting them to be at work at that time!
Krystal drew my attention to the wording on their website highlighting how and when they should be used, this made sense. She then informed me that a suitable replacement pair that did not have the Hydrostop feature would be ordered.
This morning I have an email from the post office saying that they are on the way.
I have rarely experienced such exceptional service, thank you Sealskinz.
I should say I have used Sealskinz previously and am a big fan of their products.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Jeff,
Thank you for your 5-star review!
We sincerely appreciate you taking the time to share your experience. We're very sorry again for any discomfort the Hydrostop socks may have caused. Thank you for giving us the opportunity to make things right.
We look forward to your continued support.
Kind regards,
Sophie @ Sealskinz
We placed a confusing address on our…
We placed a confusing address on our order from Sealskinz. It was a Christmas gift. We worried it would not come in time for Christmas. We immediately made contact with the customer service team. They were so helpful and kind. They monitored the return and communicated regularly with us. I was so impressed with their caring attitude towards their customers. Thanks Sealskinz you were great!
David and Valorie Vasquez
1 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello David and Valorie,
Thank you so much for taking the time to leave a kind review.
We truly do care about each and every one of our customers. We are happy to hear we were able to assist you with the order, even though it did not work out as initially expected.
We hope that you will still consider shopping with us again in future.
All our best,
Krystal @ Sealskinz
Impressive
I had an initial issue with my online order which was immediately and efficiently dealt with by the company. Their prompt resolution the same day was impressive.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for taking the time to write a review, Peter.
We're thrilled to hear we could impress with our fast service.
Kind regards,
Krystal @ Sealskinz
Great customer service
I have not received the items yet but I was super pleased with their AI customer service responses. It was very clever and concise. I also had the opportunity to elevate my query to an agent for which I received a very swift reply.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Thant,
Thank you for your 5-star review!
We appreciate your positive feedback regarding the responsiveness of our AI and human agent assistance.
If we can help with anything else, please do not hesitate to reach out again.
Sophie @ Sealskinz
My problem was very straightforward
My problem was very straightforward - I had ordered the wrong size and wanted to exchange for the right size. This was done quickly & easily using a chat bot.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi ESF,
Thanks for the review!
We love hearing that our AI agent was useful in helping you with a return for exchange.
Thanks again,
Krystal @ Sealskinz
Customer satisfaction …
Easy to use website with concise product descriptions and transparent pricing and discounts. Easy to try at home and then make returns. any issues are handled promptly by the efficient and friendly team. Easy to buy with confidence.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for your 5-star review.
We sincerely appreciate you taking the time to share your experience with the website, returns, and our customer service team.
If we can be of any assistance in future, please do not hesitate to get in touch.
Kind regards,
Krystal @ Sealskinz
Resposta da SEALSKINZ
Hello Gordon,
Thank you for your 5-star review!
We're happy to hear our support was fast, clear, and courteous.
Many thanks again for the review,
Krystal @ Sealskinz
Emily with Sealskinz was beyond helpful…
Emily with Sealskinz was beyond helpful and patient with me . I appreciate the great customer service and love how this company backs their product!
Highly recommend
9 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mike,
Thank you for taking the time to write a review.
We are thrilled to hear that Emily was beyond helpful and provided great customer service worth recommending!
Please do not hesitate to reach out again if there is anything more we can assist with.
Kind regards,
Krystal @ Sealskinz
Extremely satisfied with customer service team
Quick responses and rectified issue. Extremely helpful and really appreciate it!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for taking the time to leave a review, Ryan.
We are so pleased to hear our customer service was helpful and quick! Feedback like this really keeps us motivated to provide the best service possible.
Many thanks,
Krystal @ Sealskinz
Great Customer Service
I made an online enquiry which was answered almost straight away by an AI agent by email. I have bought my partner waterproof socks from this company before which he commented today how great they are so asked if they sold waterproof gaiters but unfortunately they don’t sell them and I was impressed how quickly they got back with an answer to my enquiry.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Sharon,
Thank you for the 5 star review!
We're happy to hear the waterproof socks have been a hit in your household and that our AI was able to answer your questions quickly. Your interest and feedback about the waterproof gaiters is certainly noted - we are always looking for ways to expand our catalogue!
Please do not hesitate to reach out again if you have any other questions.
Kind regards,
Krystal @ Sealskinz
Clear instructions on how to return…
Clear instructions on how to return goods and great comms on status on the returned goods
6 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Calum,
Thank you for taking the time to leave a review regarding our returns process.
We have worked hard in the last few years to streamline returns as much as possible. We so appreciate your feedback letting us know we are on the right track!
Kind regards,
Sophie @ Sealskinz
Contacted Sealskins with an issue
Contacted Sealskins with an issue, it was all sorted very quickly and very professionally, well done team
5 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Alan,
Thank you for your 5 star review!
We're happy to hear our Support Team was able to assist quickly and professionally.
We appreciate your business and hope you will continue to shop with Sealskinz in future.
Kind regards,
Krystal @ Sealskinz
Outstanding customer service and outstanding socks!
The service I received from the customer support team was outstanding. I had a notification that my parcel had been delivered, however, it was nowhere to be seen. I messaged Thursday evening and received a response initially from AI but within minutes from Krystal. I was so impressed! Krystal sent a photograph which clearly showed the parcel was not at my home and then when I replied to let her know this, that she would contact the courier the following morning to ask them to redeliver. Fortunately a neighbour reunited the parcel with me in the meantime but I just wanted to say how impressed I was with the contact from Sealskinz and the commitment to sorting this out for me.
The socks are a gift and having had them before, I know my husband will be delighted with a second pair. He would wear nothing else now. They are well worth every penny. Keep your feet bone dry. Thank you.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Sian,
Thank you for your amazing 5-star review!
We are so glad the combination of AI and human agents was useful in supporting you in finding your delivery.
We also love to hear that your husband is as obsessed with Sealskinz socks as we are!
We look forward to your continued support of Sealskinz.
Many thanks,
Sophie @ Sealskinz
Super fast customer service
Super fast customer service, whole process took about 20 minutes via email. Replacement item sent out to me without needing to return. Really appreciated this amazing service.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Rosie,
Thank you for a lovely 5-star review!
We're so pleased we could assist you satisfactorily.
Kind regards,
Krystal @ Sealskinz
Surprised that result was AI generated
Surprised that result was AI generated. Given that I am on US west coast and it was Sunday, great customer service.
30 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello David,
Thank you for your review.
It's wonderful to hear that our AI Agent was able to assist you during the busy peak season. We truly value your feedback.
Kind regards,
Sophie @ Sealskinz
Gissley Gloves refund & replacement….
After receiving gloves that were too tight, heavy, and rigid for my needs, I contacted the customer care team. They were incredibly helpful in guiding my decision, and their refund process was swift and seamless. Truly excellent service.
27 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for your 5-star review.
We're so happy to hear the service was to your satisfaction!
Please do not hesitate to get in touch again if we can be of any further assistance.
Warm regards,
Krystal @ Sealskinz
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