Secret Escapes Avaliações 

I have booked a couple of stays in recent months to Ely and Brockenhurst and just booked a third. All have been very good and so easy to book, with great discounts. The app is easy to use and Secret Escapes email regularly with flash sales or offers. I thoroughly recommend.

Great hotel experience in all common areas albeit roof top window room lacked a great view of the grounds

I always use this wonderful company. Love their sites and enthusiasm and wonderful descriptions and photos. Fantastic prices. I have rarely been disappointed. Very easy to book with everything you need to know clearly explained.. Keep up the good work.

We booked a Uk breaks-dinner bed snd breakfast through Secret escapes. It was excellent value and the booking process was simple. We had a great time and would book again.

Great choice of holidays at varying prices with detailed information on each one. Fantastic Value for money, simple & quick to book. I would not have enjoyed my 9 weekends away in various England locations without Secret Escapes!

Excellent choice of venues and locations
Really easy and quick to book

Good discounted deals, quick and easy booking process, will definitely use Secret Escapes again.

Spotted a lovely hotel deal on a mailshot from Secret Escapes. Checked availability, selected dates and paid ; very quick and easy. Looking forward to our stay at Billesley Manor next week

Very fast replies with clear advice of action to be taken to confirm a specific requirement we wanted.
Efficient, friendly and helpful communication with a fast and positive confirmation of our requirements

Very easy to process a short get away .

Booked a wonderful hotel, the Hyatt in Zadar, Croatia through Secret Escapes. The hotel was amazing, stylish and brand new with wonderful interiors along with excellent staff serving in the dining room. They gave totally personal service to their guests in serving breakfast and nothing was too much effort. They were very polite and professional and friendly. I would especially like to give a mention to Raquel and Dragutin who could not do enough. Never been served so well. The stay was superb and I could not fault it. Sue Holmes

Clear options, detailed hotel facilities, quick and easy booking process.

Loved the booking experience and interaction with the Secret Escapes team. Hotel was fantastic

I use secret escapes a couple times a year . Ive always found the ACTUAL holiday provider good. Secret Escapes is a website/come agent really. Ive recently been on a cruise. The agent handling the holiday for the cruise company i would use again however the cruise line i wouldn't touch with a barge pole!

I have used secret escapes twice this year for holidays overseas and I cannot recommend them enough, everything went smoothly and we had no issues.

Secret Escapes offered us a really good deal on the Sunborn Yacht Hotel in London. Their website was easy to use and the follow up communication was excellent so we would happily use them again in the future

Excellent booking site. Always great deals. Used this site for many years and would recommend. Easy to navigate website. Prices always reduced.

Not very good to sell a trip to a property with a spa and then discover that the spa has been fully booked for weeks before!

I would strongly warn anyone against booking an important trip with Secret Escapes.

We booked a Venice package through Secret Escapes for a wedding. It was essential that we arrived in time for the rehearsal dinner, so we specifically paid Secret Escapes an additional £200 amendment fee to move to an earlier flight.

Despite that, our flight reservation was manually cancelled within the booking administration process and nobody told us.

We arrived at Gatwick at around 4:00am for our early flight, having checked in and paid for baggage and seat selection, only to be told by easyJet that our reservation was no longer valid. The booking was still showing as active in the Secret Escapes app. We had received no cancellation notice, no warning and no support.

Despite sending multiple emails while we were stranded at Gatwick, Secret Escapes still failed to confirm whether our hotel reservation in Venice was active. We were left having to buy replacement flights and travel without even knowing whether our accommodation was secure.

We were left stranded at the airport, had to buy replacement flights ourselves, spent almost the entire day at Gatwick, and missed the wedding rehearsal dinner we had specifically paid extra to attend.

Upon arrival at the hotel, we were then placed in what appeared to be an inferior room category to the one we had booked. We raised this with Secret Escapes and provided photographs, but this part of the complaint was not properly addressed at the time.

The worst part was the complaint handling. Secret Escapes initially blamed the airline and told us it was an operational easyJet cancellation. That was not true. We had to obtain written evidence from easyJet ourselves showing that the booking had not been cancelled by easyJet operationally, but had been manually cancelled through a tax refund process. Only after we provided this evidence did Secret Escapes reopen the investigation and admit that their previous explanation was wrong.

They eventually refunded our direct costs, but only after repeated chasing, pressure and evidence from us. At no point did this feel proactive, transparent or properly handled.

Secret Escapes has since admitted that:

- the booking was manually cancelled within the booking administration process;
- their previous explanation was inaccurate;
- we should have been notified and were not;
- the app failed to show the cancellation;
- their failure caused our unnecessary journey to Gatwick and the extra Premier Inn cost;
- their complaint handling fell short.

After all of that, their “goodwill” offer was £100 Secret Escapes account credit. Not cash. Credit. With the same company whose error and complaint handling caused the entire situation.

That is insulting.

Why would I want credit with a company I would never trust with another trip?

This experience caused huge stress, wasted an entire day, made us miss an unrepeatable wedding event, left us travelling without confirmation that our hotel booking was secure, and forced us to do all the investigative work ourselves just to get Secret Escapes to accept what had happened.

Mistakes can happen. But the way Secret Escapes handled this was appalling. Based on my experience, I would never book with them again and would strongly advise others not to use them for anything important.

It was very easy to do ,great deals.used before and had a fantastic break in a excellent hotel.