Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Ver mais
A empresa respondeu
Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Ver mais
A empresa respondeu
Good afternoon Neil Have received the 19mm lynch pins this morning I would like to thank you for your quick response in solving the issue many thanks and regards above and beyond Anthony
A empresa respondeu
Detalhes da empresa
- Loja de Artigos para Acampamento
- Área para Canoagem
- Armazém
- Fabricante
- Loja de produtos navais
- Comércio de ferramentas
Escrito pela empresa
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Informações de contato
4,1
Muito Bom
203 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I don't have all the product and you are really hard to get hold of
I ordered a winch from you. It arrived with no handle. So you said you would send me it. You have just sent me an empty box! And you have no phone number to call and are not replying to my emails. This leaves me with a product I can't use and a lot of time wasted too.
Having seen your reply I must add, at no point did you ever offer me the option to return the unit or offer a refund so it is just lies. The whole thing is completely ridiculous and none of your responses tie up or are good enough. I did finally get the handle in the third attempt. When I saw how it was packaged there is absolutely no way it fell out of the box it just was never there. Terrible service.
In response to your edit
Well I have the handle and it was at the third attempt! So I would call that the third handle. First was when you sent the winch with no handle. Second was when you sent the empty box and third was when I finally got the handle. Shall I put all the emails on here as well to show what actually happened? I never had any tracking information sent to me either so had no idea when deliveries were coming, which you told me should be automatic, but for some reason I didn't get one three times in a row. Yes we got there in the end but it is really still causing me stress that you just don't even know what has actually happened.
You were also really patronising in one email when I said the handle was not in the box suggesting that I go and look for it again. Bear in mind you have also just mentioned the handle weighs 3kg.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Barbara.
Thank you for your order and feedback.
Accept my apologies for the delay in a response to your feedback however, we never received an email from trustpilot, it then has taken me a day to get down to the bottom of this.
I apologise that you received your original order without a handle. I can see that our picking list had been signed off as having a handle included (they are attached to the unit regardless), so I am unsure as to why you haven't received it, but I can see that Richard promptly addressed the issue, apologised and as per your request arranged for a handle to be sent.
I can then only but apologise that you received 'an empty box' as a replacement. Our boxes weigh 500grams, the handle weighs around 3kgs, our courier company charged us for a 4kg parcel, so I am unsure as to what happened with the handle, we are all rather stumped as the photographic proof of delivery does show the box completely sealed.
I see that you was not satisfied with Richards response, of which was to arrange a collection of the winch and just simply refund you - we felt that it now wasn't making sense to continue sending handles to you that you were not receiving (two handles essentially had gone missing on two separate occasions).
I can see that you asked for the complaint to be raised to a higher management of which, it was, Jason promptly responded after reviewing all communications. I can see that Jason asked you for a convenient day to collect the unit however, you demanded for a partial refund, as Jason correctly said, it would make no sense you keeping a unit that would not operate without a handle, so in your best interest it would make sense for us to collect the unit, free of charge and refund you in full.
I can see that we never received a response to that email. The only communication of any sort was your feedback.
Should you wish to discuss the matter any further or move forward with a resolution then please let us know otherwise, many thanks for taking time to leave us feedback.
IN RESPONSE TO YOUR SECOND EDIT OF THE REVIEW - Thank you for your edited review. A 3rd handle was never sent to you, we have been waiting on a reply to our previous email before taking any action without your consent.
Without collecting the item from you and refunding you without delay, I am very stuck on how we can assist you any further however, if you can advise on how we can then please do and we will do our best.
IN RESPONSE TO YOUR THIRD EDIT OF THE REVIEW - Thank you for your edited review.
If you can advise on how we can put this right please do, you can put this on the review or on email.
IN RESPONSE TO YOUR FOURTH EDIT OF THE REVIEW - Thank you for your edited review.
Your are more than welcome to post screenshots of our emails, it may give clarity to others, it will only but be fair for you to post screenshots of our emails for sure.
Once again, without collecting the item from you and refunding you without delay, I am very stuck on how we can assist you any further however, if you can advise on how we can then please do and we will do our best.
Jamie
www.securefixdirect.com
paid for next working day delivery…
paid for next working day delivery didn't get what i paid for
Edit got a refund for the delivery which is great
14 de janeiro de 2025
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hi Stephen.
Thank you for your order and review.
I apologise for what happened, but I am glad that our team resolved for you.
SecureFix Direct
www.securefixdirect.com
Great fast service all around
I have been using SecureFix Direct for a couple of years. Always a great customer service when ordering and a fast and prompt delivery.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello William.
Thank you for leaving us feedback.
We look forward to supplying you again.
Richard.
www.securefixdirect.com
Fantastic service…
I have used this company several times now due to the price, quality and overall service.
I ordered an electric ice scraper and couldn't believe the speedy response from the company let alone how quickly the item was delivered. I searched this product online prior to ordering and found their price was great and my hands were warm when de icing the car yesterday.
Overall fantastic service
29 de novembro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
We look forward to supplying you again.
Richard.
www.securefixdirect.com
Found just what my mum wanted
Found just what my mum wanted and delivered speedily. Great customer service.
21 de novembro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Josephine.
Thank you for leaving us feedback.
We look forward to supplying you again.
Richard.
www.securefixdirect.com
Good quality product and great customer…
Good quality product and great customer service
14 de novembro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Tony.
Thank you for leaving us feedback.
We look forward to supplying you again.
Richard.
www.securefixdirect.com
Not my first purchase of lashing straps…
Not my first purchase of lashing straps from this vendor. I keep retuning to buy many different items, mostly boat or load securing.
Great straps. Much more robust than many others types from other vendors. Good quality ratchets in particular, strong and seemingly chafe resistant webbing. Very well made overall and with certification if needed for commercial use.
Any requests for help and advice are met promptly and clear, even to the extent of advising alternative actions that will save the buyer money.
7 de outubro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback - We have an additional range of boat items due in November.
Kind Regards.
Jamie.
www.securefixdirect.com
The support and prices are excellent
The support and prices are excellent. They gave me all the support I needed quickly. I highly recommend it, without a doubt!
1 de outubro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Bruno.
Thank you for your feedback - I hope that we are able to supply you again.
Kind Regards.
Jason.
www.securefixdirect.com
Great customer service and a pleasure to deal with Jason on behalf of the company
I bought a product from Securefix via an online purchasing site. The tracking on the site had stopped updating so I contacted Securefix for an update and without question the agent I dealt with Jason, arranged for a replacement to be sent straight away as he felt the original must have gotten lost.
A couple of days later, the replacement arrived which was great. I could tell it was the replacement as the invoice total showed £0 indicating they'd been despatched for free.
About a week or so later, another parcel arrived and to my surprise it was the original order (invoice paperwork confirmed my order number, date ordered and price paid).
I contacted Jason to let him know the original order had now arrived and asked how best to get it back to them as I now had 2 lots.
The response was to thank me for being honest and simply ask me to keep the additional product with their compliments.
A great service and a pleasure dealing with Jason, a credit to Securefix.
14 de setembro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Mr N.
Thank you for leaving us feedback.
I have passed your feedback onto Jason.
I am glad that you were happy with the resolution to the issue that you experienced.
We look forward to supplying you again.
Jamie.
www.securefixdirect.com
New item received in old taped box with…
New item received in old taped box with item damaged and parts missing.Instructions also missing.
11 de setembro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your order and feedback.
I can see from previous correspondence that the missing and damaged parts were despatched to you on a next day courier all within the same day of receiving your email. Once again, as per our email, we apologise for our oversight of both the missing and the damaged parts - not an experience that you would expect.
I can also see that our customer service team emailed you a set of instructions and also sent you a set of hard copy with the replacement parts.
In terms of the old taped box, our company policy is to use recycled and upcycled packaging, this is just one way that we can drive towards our responsibility of net zero.
As we have received no response to our email from yourself, we can only but assume that you are happy with our resolution, if not then please don't hesitate to contact our friendly customer service team.
Kind regards, Jamie.
www.securefixdirect.com
Had a problem with Evri delivery
Had a problem with Evri delivery. But they sorted and sent out duplicates via another company.
Cant say fairer than that. Good customer service is sorting out a problem. This they did brilliantly.
5 Stars for sorting once they were aware of problem.
5 de setembro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Richard.
Thank you for leaving us feedback.
I am glad that you were happy with our service.
We look forward to supplying you again.
Jamie.
www.securefixdirect.com
Brilliant company to deal with
Brilliant company to deal with. Had a problem with my delivery going missing, they send me a new item out ASAP, with a different courier. Only for the original item to turn up on the same day as the replacement.
21 de agosto de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Vern.
Thank you for leaving us feedback.
I am glad that you were happy with our resolution.
We look forward to supplying you again.
Jamie.
www.securefixdirect.com
Great customer service
Ordered 2 sets of screw lock quick repair links, despatched very promptly, unfortunately Royal Mail lost the packed. I contacted SecureFix the day after I was expecting the parcel, I got an immediate response and after they tried contacting Royal Mail, another set of my order was re-sent, without any quibble. I will definitely be using this company in the future and highly recommend them.
27 de agosto de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Richard.
Thank you for leaving us feedback.
I am glad that you were happy with our service.
We look forward to supplying you again.
Jason.
www.securefixdirect.com
Very prompt response to a complaint…
Very prompt response to a complaint that the pump did not work and an immediate working replacement was provided. All very impressive. A first class service.
19 de agosto de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Michael.
Thank you for leaving us feedback.
I am glad that you were happy with our service.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
I ordered a gate hinge through Amazon…
I ordered a gate hinge through Amazon but the one I received was not as ordered. I contacted the sales team at SecureFix Direct Ltd and they dispatched the correct product immediately which I received the next day. I was overwhelmed at the promptness that this problem was sorted and put right. 5 gold stars awarded for excellent service and customer care.
24 de abril de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us to resolve the issue - I am glad that you were happy with how the sales team handled the issue.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
no 1 customer service and product …
no 1 customer service and product no 2 delivery on time no 3 product excellent thank you .
1 de março de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Janet.
Thank you for your feedback - I hope that we are able to supply you again.
Kind Regards.
Jamie.
www.securefixdirect.com
Exceptional Service and Unparalleled Aftercare at SecureFix Direct Ltd – A Five-Star Experience
From the outset, SecureFix Direct Ltd distinguishes itself not only as a purveyor of high-quality products and essential parts but as a beacon of outstanding customer service and aftercare support. My experience with them has been nothing short of exemplary, meriting a well-deserved five-star accolade.
In a world where customer support often feels perfunctory, the team at SecureFix Direct Ltd goes above and beyond. They are knowledgeable and genuinely eager to assist, demonstrating a level of dedication and enthusiasm that is refreshing and reassuring.
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Martyn.
Thank you for your feedback - I am glad to read that from start to finish, your experience was positive.
Kind Regards.
Jamie.
www.securefixdirect.com
2m filler hose
Ordered a filler hose when it arrived the package was empty, royal mail had lost the parcel so I contacted securefixdirect Jason sent a replacement out within 2 days, great communication,I would most definitely buy from them again no hesitation. THANXS JASON
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us to resolve the issue - I am glad that you were happy with how Jason handled the issue.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Superb experience.
It's unusual for me to use the phrase "superb experience" or to leave a review, but in this case it's justified.
The skylight was good value for money but developed a fault
This was put right very quickly.
Jason's commitment to quality is second to none.
Many thanks
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Marie.
Thank you for leaving us feedback.
I am glad that we you were happy with what Jason provided.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
May I take this opportunity to thank…
May I take this opportunity to thank Richard and his team for suppling Eyebolts fast delivery fantastic products
24 de novembro de 2023
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello Malcolm.
Thank you for leaving us feedback.
I am glad that we you were happy with what we provided.
Hopefully we can supply you again.
Jason.
www.securefixdirect.com
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