SecureFix Direct Ltd Avaliações 

203
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Good afternoon Neil Have received the 19mm lynch pins this morning I would like to thank you for your quick response in solving the issue many thanks and regards above and beyond Anthony

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos para Acampamento
  2. Área para Canoagem
  3. Armazém
  4. Fabricante
  5. Loja de produtos navais
  6. Comércio de ferramentas

Escrito pela empresa

We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

203 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(203)

12 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I bought an LED trailer board from…

I bought an LED trailer board from Securefix. It is a quality product bought for a reasonable price with fast delivery. I had a slight problem with one of the LED's. I contacted Jason who replaced the item by next-day delivery. His response was text-book for customer care. Highly recommended

12 de maio de 2020
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your feedback, I have relayed this to Jason, who sends his best to you. Jamie has also made me aware that he has just emailed you.

I am glad that we were able to serve you.

Kind regards, Richard.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Phenomenal, Galactic(?) Customer Service!

I bought a product a couple of months ago. Sadly, Chinese origin and it failed badly. Spoke to Jason via eBay ... so accommodating and understanding. Customer Service in the Premier League - unsurpassable! Proud to be a customer!!!???? Rob

10 de maio de 2020
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello Rob.

Thank you for your feedback and order- we have a good team here, I am glad that our customer service was/are able to help you.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Just had my alloy wheel clean brush…

Just had my alloy wheel clean brush delivered (before the delivery date given)and wow the quality and price is sublime, thanks Martin

7 de maio de 2020
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello Martin.

Thank you for your feedback, I am glad that you were happy with your entire experience. Happy wheel cleaning.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Thought there may be a delay now BUT…

Thought there may be a delay now BUT the order was received within 3 days -great & cheaper than elsewhere.

26 de abril de 2020
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Thank you for your feedback.

We are working around the clock in order to fulfill orders, we supply NHS as well as retail so it is paramount that along with social distancing and other in house safety measures, we continue to supply as per customer expectations.

I hope that we are able to supply to you again.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Automatic soap dispenser

PERFECT item - GREAT price - AMAZING communication
HIGHLY recommended

15 de abril de 2020
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello Caroline.

Thank you for your feedback, I am glad that you were happy with your entire experience.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

I received two items which were faulty. I received a reply the same day and an offer of a refund or two tested items. I went for the refund and the same day was told that a refund had been applied to my account. This was incredible customer service. Apologetic, friendly and efficient. This company deserve to do well. Thank you.

30 de março de 2020
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback.

I am glad that you are happy with the resolution.

If you need us, please don't hesitate to contact.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Very quick delivery

Very quick delivery, good prices and I'm pleased with my Ace 1600 wire rope puller, looks pretty bomb proof to me. I would have liked to be able to phone re. a couple of queries but the online chat sufficed. I will use again.

19 de dezembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your order and for leaving us feedback.

The wire rope hoists are a great piece of kit.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Great seller

Great seller
Offering great deals. Excellent communication. Very trusted.
Recommended.
Hope to deal again.

19 de dezembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback.

If you need us, just give us a shout.

Jason.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Quality goods and service

Quality goods and service, what more could you ask for.
No hesitation in recommending

14 de dezembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback in reference to your experience.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

I ordered an item from this Company

I ordered an item from this Company, via Amazon which arrived slightly damaged. I wrote a review concerning this, not expecting to hear any more. The Company took the trouble to contact me directly and could not do enough to rectify the situation, and immediately dispatched a replacement. I can't speak more highly of this Company as their Customer Service is excellent, and it is nice to find a Company that still takes a pride in the service that it delivers. I will have no hesitation in dealing with this Company in the future, and would recommend it to anyone.

26 de novembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I have spoken with the team and I am advised that Jason dealt with your order.

We appreciate your constructive feedback, it helps us meet our customers needs.

You know where we are should you need us.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

I bought an 48mm clamp from SecureFix…

I bought an 48mm clamp from SecureFix Direct and was very pleased with the speed of delivery. I spotted a possible weakness and changed the shorter bolt for a longer one. Notifying the company, I received a professional response, saying they would contact their suppliers to advise them.

15 de novembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I have spoken with Jason and he has advised me that the suppliers have taken on board our request and have tweaked the design in anticipation for our orders moving forward.

We appreciate your constructive feedback, it helps us meet our customers needs.

Should you require us in the future, just give us a shout. Happy clamping!

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

What a brilliant company!

What a brilliant company!
I ordered a ten metre strop on Ebay but received a five metre one in error - a quick email and Jason sorted it out immediately, apologising profusely, resulting in the delivery of the correct one in the next morning's post with the bonus of being told to keep the first, shorter one too!
Perfect customer service and highly recommended!!

13 de novembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback in reference to your experience. I am glad that you are happy with the resolution. I have passed your feedback onto Jason and our team.

If you need us, we are only an email away.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. I had a small problem and it was dealt with swiftly and easily. Very happy. I would recommend this company and use them again. Big thank you to Jason for being very professional.

18 de outubro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I am glad you are happy with our customer service, I have forwarded your comments onto Jason and the team.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Bought this product from secure fix…

Bought this product from secure fix direct and had a problem with it some months later.
Contacted them and with no beating about the bush said they had experienced issues and a new one was sent by return.
This is old fashioned service as it should be and I would have no hesitation in using this firm again Thank you

26 de setembro de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your feedback, I am glad that you are happy with the resolution. you know where we are should you require.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from this…

Excellent customer service from this company. I did have a problem with a purchase and this company went the extra mile to resolve it. Unfortunately they could not do so and therefore gave me a full refund and allowed me to keep the problematic item which was useful but just not for the particular job I had in mind.
Highly recommend this company.

31 de julho de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello Dave.

Thank you for your feedback, I hope that we can be of service to you again soon.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Jason went over and well above what I…

Jason went over and well above what I would ever expect any company to do his best to bring the matter of a faulty mechanism on a new part supplied by themselves to a more than acceptable resolution with myself , would I rate this company , without a shadow of doubt , ABSOLUTELY , his response was always reassuring and helpful and as said previously over and above what I would normally expect, I was overwhelmed with the help and generosity .

27 de julho de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I am glad you are happy with our service, I have forwarded your comments onto Jason and the team.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Definitely Recommend this company and product.

Well, we all expect things to be right so it is when things go wrong that it sorts the good companies from the bad. Secure Fix Direct came to my aid straightaway, helping and keeping in touch throughout my dilemma with my Mobiltech Satellite dish. As it turned out there was nothing wrong with the product only the installation of it. My problem not theirs. Now working superbly.
Would I deal with these people again? Definitely YES. Would I recommend them definitely yes. Thank you Jason.

24 de junho de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello Stephen.

Thank you for your feedback.

I am glad you are happy with our service, I have forwarded your comments onto Jason, it has made his day.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Avaliado com 5 de um total de 5 estrelas

Bought from this company several times…

Bought from this company several times ,hassle free ,keen pricing and quick delivery 10/10 for effort.

20 de março de 2019
Avaliação não solicitada
logotipo da SecureFix Direct Ltd

Resposta da SecureFix Direct Ltd

Hello David.

Thank you for your feedback and further order of the mushroom anchor, I hope that we can be of service to you again soon.

Jamie.
www.securefixdirect.com

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