Stay away from this company. They failed to deliver an order that they can't even source and after months of emails they still haven't refunded me. A total scam and fraudulent company.
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Veja o que dizem as avaliações
On 30th June order placed and paid for after no info that item was not in stock. July 27th order cancelled and refund requested as I was being told that it was not in stock and info was always that... Ver mais
A empresa respondeu
As an NSI Gold company we have been using Security Warehouse as our main supplier for CCTV, Intruder and Fire equipment since they started in 2005. We have found them to have very keen prices, and alw... Ver mais
Bought an an Alarm Kit from Security Warehouse. Had no updates regarding delivery. Tried calling them (premium rate number) only to get a messsage to email or use chat. Got an update finally 8 d... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
SecurityWarehouse : Welcome to securitywarehouse.co.uk; online security products. - CCTV Access Control Intruder Fire Emergency Lighting Public Address Security Lighting Safes E.A.S. Bargain Bucket Fire Extinguishers security wholesaler, trade supplies, security, cctv, intruder, access control, buy cameras, scantronic, eurosec, texecom, veritas, ip cameras, axis, security cameras, buy security cameras, professional security, professional, intruder alarm supplies, alarm suppliers, cctv supplies, cctv suppliers, fire alarms, pir, accenta, ade, gardtec, gjd, geovision, menvier, homelink, vista, pyronix, wireless
Informações de contato
Howley Grange Road, B62 0HW, West Midlads, Reino Unido
- 08447406581
- info@securitywarehouse.co.uk
- www.securitywarehouse.co.uk
2,4
Ruim
178 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product and great price
29 de junho de 2021
Avaliação não solicitada
Very fast and reliable service!!!
29 de junho de 2021
Avaliação não solicitada
Alway on time
Alway on time, quick delivery and great customer service
29 de junho de 2021
Avaliação não solicitada
An urgent order of security access fobs…
An urgent order of security access fobs was required for our Club - these were found on the website without difficulty then ordered and delivered without fuss. We will be more than happy to use again. Thank you
29 de junho de 2021
Avaliação não solicitada
good product, price and delivery
I ordered a Pyronix kit and it was delivered in 3 days. A good product at a good price delivered quickly - well done Security warehouse
29 de junho de 2021
Avaliação não solicitada
Fantastic service and lowest prices in…
Fantastic service and lowest prices in the UK
24 de maio de 2021
Avaliação não solicitada
Online shopping as it should be...
From initial contact through to delivery the process was seamless and about as smooth as it gets.
Prices are on point and stock is always on the shelf meaning less downtime = more £ in the bank.
Staff are helpful and pleasant where needed, I used Security Warehouse after my regular supplier let me down and I've never looked back.
17 de maio de 2021
Avaliação não solicitada
They need to get their ordering system sorted out
this is not the first time. Security Warehouse have very keen prices, and if you are able to hold for job safely for 30 days while you wait for the delivery use them. I just want to order stock and k now when I will be getting my order. Even better knowing at the time of the order, like Toolstation/ Screwfix with stock levels, because then you can source somewhere else if an item is out of stock Thanks. Mr Angry.
17 de maio de 2021
Avaliação não solicitada
Resposta da Security Warehouse
I am sorry you are not satisfied with our service, we do advise on all orders that timescale can be up to 5 working days, but we do try to ship as early as possible.
I can see your order is due to be shipped tomorrow, and this would be the 4th working day.
Ordered some batteries on 4/5/21
Ordered some batteries on 4/5/21, on arrival one of the batteries was incorrect. Tried to call but auto answer system said you have to open up a ticket, the call was also chargeable on my mobile. Opened ticket and 13 days later still no replacement, just an email asking me to make sure I wrap up incorrect battery, ready for swap !! still no date when correct battery will arrive !!!
My customer is not very happy as there Visionic panel is minus a cpu battery.
I have used this company alot but have never had to return an incorrrect delivered item.
15 de maio de 2021
Avaliação não solicitada
Resposta da Security Warehouse
Having looked into this, it appears to have been human error and we are indeed very sorry you have received the wrong item. We do advise to raise a ticket when our phone lines are out of hours, and I can see you first raised a ticket 7th May.
However at this point we needed your order number to be able to raise a swap. We did receive this a few days later and now the returns process is the stock would need to be allocated to you, this would be the same with order timescale up to 5 working days, and so should be resolved later today for you.
Really helpful ticket reply
Really helpful ticket reply. Just placeing an order for £750 worth of items. Thanks
13 de abril de 2021
Avaliação não solicitada
Excellent service
Excellent service, delivered on time.
17 de fevereiro de 2021
Avaliação não solicitada
Ordered Galaxy Equipment online on the…
Ordered Galaxy Equipment online on the Monday showing in stock online,
On the Thursday sent an email asking about delivery to be told equipment out of stock !
Why didn’t you contact me to advise this ?
Lost the Installation job and cancelled the order.
Really Bad Business keep your customers updated with delays it’s not a lot to ask.
Will not be using again
And would advise against using them
As delays cost us work in this industry
7 de outubro de 2020
Avaliação não solicitada
Resposta da Security Warehouse
During check out you are advised orders can take up to 5 working days to dispatch, however we do try to complete orders within 72 hours. We do also advise not to book the install prior to receiving goods. Regretfully we cannot find your specific order so would require further details to be able to look into this for you.
If you feel you require further assistance please contact us advising of order number:
https://store.securitywarehouse.co.uk/support-systems/
Very slow order process
Very slow order process. Placed my order eight days ago and has not even been posted yet!!! No updates from SW as to why the delay, if items are out of stock why not tell me and give me the choice to order elsewhere? I have customers waiting, it makes my business look bad.
28 de setembro de 2020
Avaliação não solicitada
Resposta da Security Warehouse
Dear Nigel,
I am sorry you have not received your order yet. Can you please contact us using the link below advising your order number, so I can look into this and come back to you. https://store.securitywarehouse.co.uk/support-systems/
Orders as advised during order process are shipped within 5 working days but we do aim to ship within 72 hours.
Look forward to hearing from you to get this resolved.
Very good site.
Very good site.
Several orders to my credit and nothing to say.
Impeccable
29 de julho de 2020
Avaliação não solicitada
No delivery no response AVOID!!!
Placed an order received no contact from company finally got an email from Emma saying she would find out where my order is. Nothing further have now emailed in for a full refund as goods wont arrive for when I need them also spoken to my bank to raise a dispute. This is a joke of a company and certainly not a professional organisation. Very unhappy.
2 de julho de 2020
Avaliação não solicitada
Resposta da Security Warehouse
Dear James,
I am sorry you feel we have let you down on this occasion.
As advised yesterday we have suffered with a loss of our systems and this has caused a delay in getting orders out.
We do state in our order confirmations orders can ship within 5 working days, but we do try to ship earlier than this. Currently your order has not actually experienced a delay in shipping.
As requested I have cancelled your order and a refund has been submitted to your card issuer.
Unfilled Order
Placed an order for goods shown in stock; I was contacted over a week later informing me that they did not have the goods. No alternative offered.
26 de junho de 2020
Avaliação não solicitada
Resposta da Security Warehouse
Thank you for your comments.
As advised we had the Very Handy Little Relay on order with the manufacturer, and when chasing we were not able to obtain a delivery date as there was no answer from the manufacturer. We now believe this is due to them closing down due to the current crisis and so let you know so you could look for an alternative.
As requested we have cancelled your entire order and refund has already been submitted.
HIGHLY RECOMMEND Security Warehouse!
I have used Security Warehouse for a number of orders and the service has been fantastic. Today I had to amend an order as I wanted to upgrade the item. I contacted the team via their chat link on the website and within minutes my original item had been cancelled, confirmation email received and my new item ordered. Couldn't be happier! Deliver has always been prompt especially considering the strange times we're living in at the moment. Highly recommend and will be using in the future.
15 de junho de 2020
Avaliação não solicitada
good pricing
good pricing, genuine pyronix products, quick shipping.
10 de março de 2020
Avaliação não solicitada
Excellent Service.
I order some bits for delivery a few days before Christmas, and they were dispatched in good time, but the 'courier' seemed to like driving around all day with the parcel, for a couple of days. The result was an obviously damaged box, and partly damaged contents.
Security Warehouse were SUPERB in sorting out the mess, with excellent online chat, and follow-ups. Unlike the courier company's online 'chat', which was a complete insult to the intelligence of a flea, let alone a customer.
Thank you to all the team at SW, but my experience with the courier ...
13 de janeiro de 2020
Avaliação não solicitada
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