Serversdirect Avaliações 458

Buying a server is not something you do every day, but fining one that is in stock and to the right spec can be a nightmare - not with ServersDirect. They had what i needed and the delivery was very prompt.

Fast delivery, well packaged. Great experience.

Great service.

Very good experience, friendly snd helpful customer service team

Paid for next day delivery on an urgent customer order.
Was not delivered next day and still waiting 3 days later. Got an email asking for review before receiving goods ! Requested refund of £9.99 extra delivery fee. no response. 1

Good price
In stock, next day delivery and time spot on

Good laptop case worth the money, nice & strong

Smooth transaction, prompt delivery

Great product delivered super fast. No issues and great customer service

If I could give - 10 stars I would. Horrendous website not clear with delivery. Clearly drop shipping and do not hold stock. Was told last week I wouldn’t get my delivery for 7 days so had to cancel installer and then was told all would be delivered yesterday got less than half with the server software missing. Horrific service currently have an installer sitting doing zero trying to get sense from them on the phone costing me a fortune and to cap it all of the job is for a local Edinburgh charity that provides voluntary support to stroke and MS patients. How dare you you absolutely diabolical company shame on you absolute shame on you.

Update 10:28 am

Told the delivery might come today or tomorrow but we won’t get an email update until Monday.

Update Monday 09:16

Called today to again be told that I would be updated before 11:00 I genuinely thought I was speaking to A.I as when I explained what had happened and what was currently going on I got the same monotone as reply. I explained that when I ordered all products when shown as in stock. Now agin it is being blamed on the supplier. That’s not in stock that’s not you holding stock THAT IS DROP SHIPPING. The update will continue until this is resolved.

Update Wednesday

So the saga continues. Stil jo deliveries loads of apologies loads of we will get back to you loads of utter lies. Company is diabolical have no faith I will receive equipment for Friday another cancelled appointment and another cancellation fee to the IT engineer.

Update Monday

Was told today that I couldn’t return my products until the spoke to their suppliers. We have spent so much on cancellation fees with the installers that we no longer have the money to complete the job so wishes to return all the products for a full refund.
Spoke to the cancellation team surprise they are uk bases explained the entire saga and to two separate people as bothered told me they would put me through to the correct department. Surprise I was put through to the General customer service line that is overseas with zero regard for the chaos this has been causing

Update Tuesday
The have emailed twice this noting to over me a grand total of £70 pounds cash or £90 in vouchers to keep the equipment.
Have opens cases with trading standards in the companies registered address local council and in Edinburgh and opened a case with the ombudsman ( flexible resolution services )
These people have zero shame and through being evasive misleading having disastrous customer service and drop shipping all making the perfect storm to ruin a charity’s budget to have a new it system installed will be speaking to local and national newspaper’s later today.

Update Tuesday evening

Received emails offering me £100 and told we are aware of you intention to take us to court and we will defend any claim. That’s the point of court good sir. I advised carful listening of the recorded calls as this will show many promises and bold statement ot impending delivery’s being live tracked and promised on that far to no avail not looking forward to the next load of emails well it really loacal journalist very interested in the story and meeting Thursday lunch time to share our experience l. This is turning into a blog not a review

Update

Nothing to report no emails no calls hopefully review the call recoding that have been made and are getting as frustrated as I was I wish them all the best in this endeavour

Ordered On Thursday, part order arrived on Friday afternoon, when I asked that, where's the rest, he said will come later. Monday I emailed CS at 8:30am received a reply at 11:15am. The goods have been delivered & signed !!! check with neighbours, etc. Later transpired after 20 mins on phone to Jennifer (probably not the real name) that supplier will send on Thursday ... a week later. Paid NBD delivery. My online state of order was incorrect. Surprising in this day and age they have issues keeping records up-to-date.

Service was prompt, item delivered in perfect condition. Despite my stupidity in mistyping my email address on ordering customer services sorted it promptly upon contacting them via the website. Excellent customer service experience.

Clear accurate description.
Dispatched promptly and delivered on time.

A bit of a glitch when at the payment page, but once the office was open I rang and checked that everything had gone through. Staff were very helpful and professional. Will definitely use again.

Great price, service fast and professional - Highly recommended

My delivery was delivered days before stated and I am very pleased with the service.

Fast delivery, keen price. Enough said.

The delivery of the unit that I had ordered was delayed arriving in the warehouse, and thus the original delivery date could not be met. I was kept informed of the delay and was able to adjust delivery as needed. Unfortunately, the couriers (DHL) used did not deliver as instructed, meaning that the very expensive unit was left for two days on our driveway in full view of the street. Not happy with delivery, but very happy with the AC unit.