The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Ver mais
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Veja o que dizem as avaliações
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of m... Ver mais
A empresa respondeu
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Ver mais
A empresa respondeu
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Informações de contato
London Road, RH1 2JH, Redhill, Reino Unido
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Excelente
405 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shamiela Lazarus
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of my questions clearly, provided detailed guidance on the steps I needed to take, and ensured that I understood the process.
Thanks to her support and professionalism, my query was resolved quickly and efficiently. Her positive attitude and willingness to help made the experience stress-free and pleasant. She is a real asset to the team, and I am very grateful for the outstanding customer service she provided.
Thank you, Shamiela, for your help and dedication.
9 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Shamiela Lazarus provided such kind, friendly, and helpful service throughout your interaction. It's great to know that she took the time to answer all of your questions, clearly explain the process, and provide the guidance you needed.
We're especially pleased that, thanks to Shamiela's professionalism and support, your query was resolved quickly and efficiently. We really appreciate you taking the time to share your experience, and we'll be sure to pass on your kind comments and appreciation to Shamiela.
clear conversation
clear conversation, polite and helpful.
Clarified what the records would now show and what subsequent action the company would take.
8 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear that you found the conversation clear, polite, and helpful. It's great to know that we were able to explain what our records would show going forward and clarify any subsequent actions that would be taken. We appreciate you taking the time to share your experience with us.
Telephone query dealt with efficiently
Gadijah was extremely helpful and dealt with my query efficiently.
8 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're delighted to hear that Gadijah was extremely helpful and dealt with your query efficiently. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Gadijah.
Welcoming and efficient
Very polite, patient and helpful service. I received answers to all my questions and some useful tips.
8 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service polite, patient, and helpful. It's great to know that all of your questions were answered and that you were provided with useful advice and tips. We really appreciate you taking the time to share your experience with us.
Resposta da SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service so helpful. It's wonderful to know that your experience was a 10/10, and we really appreciate you taking the time to share your positive comments with us.
Did all he could to resolve the issue
Did all he could to resolve the issue, even though he had, eventually, to escalate it.
5 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear that the colleague you spoke with did everything they could to help resolve the issue and kept working towards a solution. While it was ultimately necessary to escalate the matter, we're glad they were able to support you throughout the process and ensure the appropriate next steps were taken. We appreciate you taking the time to share your experience.
Zayaan was very patient and helpful on…
Zayaan was very patient and helpful on the telephone with me
5 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was patient and helpful throughout your call. We really appreciate you taking the time to share your experience and will be sure to pass on your lovely comments to Zayaan.
Lady was helpful and explained the…
Lady was helpful and explained the process to register
2 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear that our colleague was helpful and took the time to clearly explain the registration process. We appreciate you taking the time to share your experience with us.
good service
2 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear that you received good service, and we appreciate you taking the time to share your experience with us.
Excellent customer service
Excellent customer service. My query was dealt with quickly.
2 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service and that your query was dealt with quickly. We really appreciate you taking the time to share your positive experience with us.
Very helpful
1 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service very helpful, and we appreciate you taking the time to share your experience with us.
Monika Lagiewka
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to both our satisfaction within a reasonable time frame and was always courtious and helpful.
1 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're sorry to hear that you experienced a number of unresolved issues and appreciate your patience while these were being addressed. We're delighted that Monika Lagiewka was able to work through the complexities, reach a satisfactory resolution, and provide courteous and helpful support throughout. We'll be sure to pass on your kind comments to Monika.
Shailin really took the time to try and…
Shailin really took the time to try and solve my problem with my meter reading update and he managed to upload it and the problem was resolved.
1 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Shailin really took the time to try and solve my problem with my meter reading update and he managed to upload it and the problem was resolved.
The operative was excellent. but rest of SES extremely poor
The operative was excellent.
SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the month. They then add an estimate for the 8 day difference where the calculation has no relationship to history.
If it wasn't such faff I would move.
1 de outubro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced with our website and the frustration caused by estimated readings on your bills. We appreciate you taking the time to highlight these concerns, and your comments will be shared with the relevant teams as we continue to look at ways to improve our systems and customer experience.
Quality service from SES consultant Gadijah
The SES consultant Gadijah was personable, pleasant and after competently checking identity and security, moved seamlessly to process my payment. A positive experience!
28 de setembro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your kind feedback. We're delighted to hear that Gadijah provided such a personable, pleasant, and professional service, and that your payment was processed smoothly and efficiently. We really appreciate you taking the time to share your positive experience and will be sure to pass on your comments to Gadijah.
excellent good service
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done. Best agent i have dealt with when dealing with SES.
30 de setembro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Ethan provided such efficient and professional service, resolving all three of your issues quickly and ensuring you received the documents you needed straight after the call. It's wonderful to hear that he made such a positive impression, and we'll be sure to pass on your kind comments to Ethan.
It was Good...
30 de setembro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're pleased to hear that you had a good experience with us, and we appreciate you taking the time to share your comments.
Very efficient and helpful service…
Very efficient and helpful service again today best regards Natalie Briggs
29 de setembro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your kind feedback, Natalie. We're delighted to hear that you received efficient and helpful service again today. We really appreciate you taking the time to share your positive experience with us.
Excellent Customer Service
We had invoices outstanding for a number of years as the account was never formally handed over to us and Monika Lagiewka was extremely professional and helpful when it came to working out our liability to allow us make the relevant payments.
29 de setembro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're delighted to hear that Monika Lagiewka was able to provide professional and helpful support in clarifying the outstanding invoices and your liability. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Monika.
greatexperience
29 de setembro de 2026
Avaliação não solicitada
Resposta da SES Business Water
Thank you for your feedback. We're delighted to hear that you had a great experience with us. We really appreciate you taking the time to share your comments.
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