the most gorgeous handmade pieces, super fast shipping. I ordered the concha shell bikini set in cream and it it the most flattering bikini i’ve ever worn, will definitely be ordered more pieces from... Ver mais
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Veja o que dizem as avaliações
I originally placed my order and my original confirmation email stated my parcel would be delivered in 1-2 days. It was not. After a week I was chasing this, the customer service team advised me they... Ver mais
Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... Ver mais
A empresa respondeu
Literally OBSESSED with everything from this brand!!! The quality of these bathing suits are pure perfection. Whether you’re hanging on the beach or heading to a beach party there’s a bikini for every... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.
Informações de contato
Reino Unido
- www.sherbertlemons.com
3,5
Bom
184 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 36% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
never received my order
never received my order. sent an email to you guys, haven’t received a response. no tracking number whatsoever.
18 de abril de 2025
Really impressed with this company
Really impressed with this company. Bought them for my daughter to ship over to Dubai and she is very happy with them. Thankyou 😁
1 de abril de 2025
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much! 😁 We’re thrilled your daughter is happy with her order and that everything arrived safely in Dubai. 💛 We really appreciate your support! ✨
Very poor customer service.. DO NOT BUY FROM
Very poor customer service, ordered a bikini that itself was £70, when it arrived the quality was atrocious and the ‘metal hardware’ was plastic. Emailed to complain and was told I was sent ‘old stock’ and offered to send new and ‘improved’ stock in exchange.. if I’m paying £70 I expect to be given the new and better quality on first purchase not crappy old stock. When I declined this offer I was told I can only get store credit and no refund on my card! Why on hell would I want store credit from a shop I will NEVER purchase from again. When I declined this again, my emails began being ignored for now over a week!
2 de abril de 2025
Avaliação não solicitada
Stunning design and lovely material I…
Stunning design and lovely material I still have my green/ yellow bikini from last year & had to get the white/ red one this time !
20 de março de 2025
Resposta da Sherbertlemons
Thank you so much! 💛 We’re so happy to hear you love your bikinis and that you’re back for another. Your support means the world to us! ✨
Great customer service
Great customer service
I love my bikini
I will going to ordered more before my beach holiday 🥰
18 de fevereiro de 2025
Resposta da Sherbertlemons
Thank you so much! 🥰 We’re thrilled you love your bikini and can’t wait to help you pick out more for your beach holiday! 💛✨
Absolutely amazing customer service &…
Absolutely amazing customer service & the bikinis are fab. Ordered 2 bikinis & a skirt - can’t wait to wear them & show them off !! Thank you 5* all round
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much! 💛 We’re thrilled you love your bikinis and skirt. Can’t wait for you to show them off—your support means the world! ✨
Fabric was incredibly thin and sizing…
Fabric was incredibly thin and sizing was not appropriate.
28 de janeiro de 2025
Great service and lovely bikinis :)…
Great service and lovely bikinis :) will order again
14 de fevereiro de 2025
Avaliação não solicitada
Super cute bikinis and great service
I ordered the five ring bikini in brown and it’s absolutely stunning. Not to mention the customer service was amazing. Anytime I would inquire about my package/shipping they responded swiftly and helped me resolve any concerns.
Highly recommend :)
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much for your kind words 🤍
We’re so pleased you loved your Five Ring Bikini and had such a positive experience with our customer care team 🍋✨
Providing beautiful pieces alongside thoughtful service is so important to us, so your feedback truly means a lot.
Thank you for your support and recommendation 🤍
No shipments status and no product
I was given no shipping status, no delivery date and no responses when I would message the company. Item was ordered January 10 and item still not received without update in mid February.
23 de janeiro de 2025
Resposta da Sherbertlemons
Hi Ruby,
We’re so sorry to hear that you didn’t have the experience we always strive to provide. As a small business, it’s just the two of us handmaking everything, and we truly care about every customer’s order.
We checked the tracking, and it shows that your parcel was delivered on January 29 at 10:03 AM in Alhambra, CA (USPS Tracking Has Been Emailed To You). We’re really sorry if you didn’t receive shipping updates or responses in a timely manner—that’s definitely not the experience we want for our customers!
We’d love the chance to make this right for you. Please reach out to us at sherbertlemonsstore@gmail.com so we can help in any way we can. Your support means everything to us, and we truly appreciate your feedback as we continue to improve. 💕
Love,
Sherbert lemons team x
AMAZING SERVICE AND AMAZING GOOD…
AMAZING SERVICE AND AMAZING GOOD QAULITY SWIMWEAR, I am obsessed!! 100% recommend this company and I cannot wait for future drops as I’ll be the first to be buying 😍💕
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Sherbertlemons
This review is the sweetest treat! 🍬💕 We’re so happy you love your swimwear! Knowing you’ll be first in line for future drops means the world to us. Thank you for your support xx
Love,
Sherbert lemons team x
No item and no refund….
I still don’t have my item and I am £55 out of pocket. No one is responding to me despite multiple messages and emails. Please avoid at all costs. I still haven’t heard from any one.
17 de dezembro de 2024
Extremely poor customer service and delivery
Dreadful delivery and customer service
25 de setembro de 2024
Resposta da Sherbertlemons
We’re so sorry to hear you had a disappointing experience. As a small business, it’s just the two of us making everything, and we truly care about our customers. We’d love the chance to make things right—please reach out to us at sherbertlemonsstore@gmail.com so we can help resolve any issues. 💕
Best,
Sherbert lemons team x
3 weeks delivery ,got told i would get a refund for the deliver fee and never received
3 weeks delivery
24 de setembro de 2024
Resposta da Sherbertlemons
Can you please ensure you are emailing our dedicated email support alias with your
Order number
Billing Address
Full Name
Email
Received my parcel 4 weeks later with less than half my items turning up!!!
I ordered on at the start of September which said 5-7 days to deliver. It had been around 3 weeks later and still no sign. I emailed murmurous times even on the Instagram page and no reply. Which made it too late for when i actually needed to wear the 2 sets I bought. Then at the start of October a parcel arrived of only the sarong and no bikini top or bottoms. And my status says delivered?? I paid £100 for these and I have had the most terrible experience with no help and only having half of my parcel delivered! Will never be using this company or rip off of a company again and neither should anyone else.
23 de setembro de 2024
Resposta da Sherbertlemons
We’re really sorry for any confusion and frustration caused. After speaking via email, we confirmed that your order was for sarongs only, not full bikini sets, which is why you received exactly what was purchased. We completely understand how this mix-up could have been frustrating, and we truly appreciate you reaching out so we could clarify.
As a small business, it’s just the two of us handmaking everything, and we always strive to provide the best service. If there’s anything else we can do to help, please don’t hesitate to reach out. 💕
Best,
Sherbert lemons team x
No response!
I have emailed three times to get refund and still no response!! The colour of the bikini I ordered was way off. 😒😡
10 de setembro de 2024
Resposta da Sherbertlemons
Can you ensure you are emailing our support email address please
Absolutely love my Bikini!
Absolutely love my Bikini!!
Super flattering and fast delivery !!
27 de setembro de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much!
Scam company
I ordered a bikini 28th August and have never received my order. I contacted them multiple times via email and Instagram for a refund but my messages have been ignored. Really disappointing and frustrating to have been scammed by this company. Avoid buying from here.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re truly sorry to hear about your frustration. We’ve looked into your review, but we don’t have any order or contact details to investigate further. If you could please provide us with your order number or reach out to us directly at sherbertlemonsstore@gmail,com, we’d love to resolve this issue as quickly as possible.
As a small business, we take every customer’s experience seriously, and we want to make things right for you. We look forward to hearing from you soon.
Best,
Sherbert lemons team x
Amazing quality with the customer service to match!
I absolutely loved the bikini that I order! Loved the way you can order a different size for the top and bottoms. Not only is the bikini really good quality and looks amazing, but the customer service was impeccable. I cannot fault them! They ensured my order arrived in time for my holiday. Will definitely be purchasing from here again. Thank you!
25 de setembro de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Wow, thank you so much for your kind words! 💕 We’re absolutely thrilled to hear that you loved your bikini and had such a great experience with us. Your feedback truly means the world to us!
We can’t wait to welcome you back for your next order. Thank you again for your support, and hope you enjoyed your holiday! ☀️✨
i am still yet to receive it
10 de setembro de 2024
Resposta da Sherbertlemons
We’re sorry to hear that you haven’t received your parcel! According to the tracking (LO348956751GB), it was marked as delivered on September 27, 2024, in South Hedland, Australia.
Please reach out to us at sherbertlemonsstore@gmail.com, and we’ll do our best to assist you further! 💕
Best,
Sherbert lemons team x
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