the most gorgeous handmade pieces, super fast shipping. I ordered the concha shell bikini set in cream and it it the most flattering bikini i’ve ever worn, will definitely be ordered more pieces from... Ver mais
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Veja o que dizem as avaliações
I originally placed my order and my original confirmation email stated my parcel would be delivered in 1-2 days. It was not. After a week I was chasing this, the customer service team advised me they... Ver mais
Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... Ver mais
A empresa respondeu
Literally OBSESSED with everything from this brand!!! The quality of these bathing suits are pure perfection. Whether you’re hanging on the beach or heading to a beach party there’s a bikini for every... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.
Informações de contato
Reino Unido
- www.sherbertlemons.com
3,5
Bom
184 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 36% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible customer service, poor quality
I understand giving a small business grace but this is some of the worst customer service I have ever experienced. Following their website, I DM’d them on Instagram to ask when I should order so it could arrive before my holiday; they got back to me the next day! Unfortunately that was the last time I heard from them. I ordered even before the advice they gave. I never received any tracking information or confirmation it had even been shipped. I spent over $300 with this business, I would expect some type of communication. After two weeks of radio silence, I emailed using their contact form on their website and nothing. I emailed their gmail and no response. The inquiry I sent back on Instagram DM has still not been looked at after 24 hours. It was looking unlikely that they were going to send my package in time for my holiday so I ordered from another site. I was prepared to dispute this charge from my PayPal as a scam.
My package magically showed up that same evening! These bikinis are not worth the $70-$100 a pop price point. The fabric is pretty but you are just paying for it being handmade. I will give credit and say the sizing is accurate, I’m a XXL up top and it fits well. All the hems of the suits were sewn quickly, so much so, one of the bikini tops has a hole in it. I will not be returning for store credit because customer service is nonexistent and the quality doesn’t justify shopping here again.
I don’t understand spending so much money on Instagram ads if you don’t have the basic infrastructure to support the demand.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Hi,
First, we want to genuinely apologise for the poor communication and frustration you’ve experienced. We understand how disappointing this must have been, especially when you were counting on receiving your order in time for your holiday. We always strive to respond to our customers as quickly as possible, and it’s clear we missed the mark in this instance. Your feedback is so important to us, and we will absolutely be using it to improve our response times moving forward.
As a small business, we’ve now implemented a customer service team to ensure quicker replies and better support, and we’re actively working on reducing lead times for our customers. We’re so sorry this didn’t help in your case, but we hope it shows our commitment to improving.
We’re glad to hear that your package eventually arrived, though we deeply regret that your overall experience was less than what you deserve. Regarding the issues with the bikini, we are truly sorry about the hole in the top, and we’d love the chance to make this right. If you’d be willing to contact us directly at sherbertlemonsstore@gmail.com, we’ll make sure to address it.
We appreciate you taking the time to leave such detailed feedback, and we truly value your business. We’ll take your comments to heart as we continue to grow and improve.
Best,
Sherbert lemons team x
Absolutely over the moon with my bikini…
Absolutely over the moon with my bikini ,I was worried it wouldn’t come in time for my holiday,I messaged them on instagram and they replied so fast and they made sure it was sent off in time and i received it in a day !! ,so I can’t thank them enough for their customer service 🥰
19 de setembro de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much for your lovely review! 💖 We’re over the moon to hear that your bikini made it just in time for your holiday! We’re so happy we could help with the fast delivery, and we really appreciate you taking the time to share your experience.
It’s customers like you that make all the hard work worth it—thank you again for your kind words, and we hope you enjoy your time away! ☀️💫
Best,
Sherbert lemons team x
I went 3 PLUS weeks with no response from them about my order.
I ordered a swimwear set from them for a birthday trip weeks before I was set to leave due to their shipping time. When it was getting somewhat close to the date of their trip I emailed them due to not getting any tracking information and never got a response. Then I dm’d them on social media and never got a response. I emailed them again and never got a response. To this day this dm was never opened. I received my swimsuit the day before I left more my trip and the quality was AWFUL. To pay that much money and have the quality feel cheap is insane. I’ve had better from PLT. Because I was banking on the swimsuit and left the next day, I had to wear it because I had nothing else. 10/10 would not recommend. TERRIBLE customer service and TERRIBLE quality. Shop elsewhere.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re so sorry to hear that your experience didn’t meet expectations. We understand how disappointing this must have been, especially when you were relying on the swimsuit for your trip. We apologise for the lack of communication on our end, as we do our best to respond as quickly as possible, and clearly, we missed the mark here.
Regarding the quality, we truly value feedback like yours as it helps us to improve. All of our products are handmade with care, but we’re sorry to hear this didn’t reflect in your swimsuit. If you’d like to discuss this further, please reach out to us directly at sherbertlemonsstore@gmail.com, and we’d be happy to make things right.
Thank you for sharing your feedback, and we’ll work hard to improve based on your experience.
Best,
Sherbert lemons team x
They delivered the wrong garment which…
They delivered the wrong garment which I’ve emailed them and they still have not got back to me as to what I need to do and where to return it so at the moment I feel that they’re not interested they’ve taken the money but not actually delivered the correct garment
12 de setembro de 2024
Resposta da Sherbertlemons
Can you please ensure you are emailing our dedicated email support alias with your
Order number
Billing Address
Full Name
Email
Wouldn't bother wasting your money
Ordered a bikini and would say the quality on shein is better. Bikini top is see through and the gold rings on it are cheaply made out of a plastic material and look shiny and cheap. Definitely not worth £60!
3 de setembro de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you for your feedback! We're really sorry to hear that the bikini didn’t meet your expectations. The gold rings are made from lightweight material for comfort, as we wanted to ensure they wouldn’t add any heaviness or discomfort when wearing the bikini.
We value your thoughts and will take your comments into consideration as we continue to improve our designs. If you’d like to discuss this further or arrange a return, please don’t hesitate to reach out to us at sherbertlemonsstore@gmail.com.
Best,
Sherbert lemons team x
Green bikini
Green bikini
Arrived this morning and im obsessed, will be ordering more asap! Stunning set amazing service, quality is perfect also 💚 happy girl!
29 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much for your amazing review! 💚 We’re thrilled to hear that you love your green bikini and are happy with both the quality and service. Your support means the world to us, and we can’t wait to have you back for your next order!
Enjoy your stunning set, and we’ll be here whenever you’re ready for more! 🌟
Best,
Sherbert lemons team x
Great quality swimwear 🫶🏼
29 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much for your kind words! We’re so happy to hear that you love the quality of our swimwear. Your support means the world to us, and we can’t wait to have you shop with us again!
Best,
Sherbert Lemon's Team x
ABSOLUTELY LOVE
I ordered the abstract triangle bikini set and it is stunnnnning!! Definitely true to size, absolutely love it. Sherbet lemons communication was also great, will 100% order from here again.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you so much for your lovely review! 💛 We’re thrilled to hear that you love your bikini and that the fit was perfect! It means the world to us that you had a great experience with our communication too. We can’t wait to have you shop with us again! ✨
Best, Sherbert Lemon's Team x
Stunning bikini and brilliant customer…
Stunning bikini and brilliant customer service!
I ordered a bikini last minute for my holiday and it arrived next day! Amazing quality. Will definitely be purchasing from here again 🥰. Xx
21 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
🥰 We're thrilled to hear that your bikini arrived in time for your holiday and that you're happy with the quality and our customer service. We look forward to having you shop with us again soon! 😊
Absolutely obsessed with my bikini!
Absolutely obsessed with my bikini!! Such unique designs and colour materials while being high quality products. Can’t wait to purchase more from this brand!
28 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re so glad to hear that you’re loving your bikini and appreciating the unique designs and quality materials! Knowing you’re excited to purchase more makes us incredibly happy. Can’t wait to see you shop with us again!
Bikini is perfect just like the pictures
Bikini is perfect just like the pictures and quality is amazing! It arrived perfectly in time for my holiday! I would definitely recommend💖
27 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Enjoy your holiday, and we look forward to seeing you shop with us again!
Absolutely loved my purchases from…
Absolutely loved my purchases from sherbert lemon the quality was amazing on each item I bought. I also got boots of lovely compliments about my outfit I would 100% recommend. Definately worth the price and the people on there social media all seem so lovely !
14 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
😊 We’re thrilled that you found the quality worth the price and appreciate your kind words about our social media team. Your recommendation means a lot to us!
One of a kind designs & high quality
I’ve been shopping from this brand since it started and I’ve always had the most amazing experience with them, I always have strangers complimenting me and asking where my outfits I get from sherbert lemons are from😍
one of a kind designs you can’t find anywhere else and hand made with high quality fabric, SL will always be my fav holiday & festival shop. 🫶🏽
17 de maio de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
It’s amazing to hear that you’ve been with us since the beginning and that you consistently have such a great experience! 🫶🏽 We’re thrilled that our designs and quality have stood out and that your outfits are getting all those lovely compliments. We’re honored to be your go-to for holiday and festival wear!
Thank you for your continued support, and we can’t wait to see what you choose next!
Bikini come quicker than I expected
Bikini come quicker than I expected! Fitted true to size and the quality is unreal! I felt so confident when I wore it in Marbella!
27 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re thrilled that you felt confident and fabulous wearing it in Marbella. Thanks for sharing your experience with us!
Looking forward to your next order!
The best quality of clothing!
The best clothing brand that I have received! The clothes always arrive in perfect condition, perfect quality. I think they design the most insane designs that I'm always obsessed with! The collections are just wow.
26 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re over the moon to hear that you think so highly of our brand and designs! 🌟 Your enthusiasm means the world to us!
Not Worth The Money
This company was such an unpleasant customer experience. I was so excited to order from them as I seen their IG ad and was thrilled that they had XXL sizes. I placed my order with standard shipping that should have arrived before my holiday. However, my package took a week to be dispatched and there was no update until I had to repeatedly email them, which they replied with a blunt message saying they dispatched my order with next day shipping. The bikinis came and I was so disappointed in the quality and sizing. The XXL sizing resembles a medium at best and they were no labels to even check if it WAS a XXL. The quality was too thin and the straps easily breakable. I had ordered bikinis from ModaMinks and they are the same price point, but their bikinis are worth the money as the quality is amazing. Very disappointing experience and will not be shopping here again
27 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re sorry to hear that you weren’t happy with your experience. We take great care to ensure our sizing is accurate and true to our size guide, but we understand that fit can feel different for everyone. Our bikinis are handmade with high-quality materials, and we always aim to provide the best possible product and service.
We appreciate your feedback and are always here if you’d like to discuss anything further—please feel free to reach out to us.
Best,
Sherbert Lemon's Team x
Amazing customer service & beautiful…
Amazing customer service & beautiful quality products! Changed my mind on a style and they sent me an exchange out just in time for my holiday 🩷
20 de agosto de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
Thank you for your support, and we hope you had a fantastic time!
Terrible customer service, no reply from company on 5 different occasions
Placed an order at the end of June have contacted the company 5 times now to get an update on my order as I thought ordering 3 weeks before my holiday would be enough time. Order should be arriving at the latest tomorrow however not one update on this parcel. I have tried to contact the company through email, instagram DM, live chat, and instagram comments and have had no reply whatsoever.
I am not happy at all with customer service there is no phone number to call to complain. I feel I have been scammed and don’t know who to take this to.
30 de junho de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
We’re really sorry to hear about your frustration and understand how stressful this must have been. We checked the tracking, and your order was delivered on July 10, 2024, at 14:43 via Glasgow Rutherglen DO, which was within the expected time frame based on our policy, especially during our peak season.
We also apologize for the lack of communication. As a small business with everything handmade to order, we always try to respond as quickly as possible, but we see we missed the mark here. We’ll definitely work on improving our response times in the future.
If you’re still experiencing any issues with your order, please don’t hesitate to reach out to us at sherbertlemonsstore@gmail.com so we can make it right.
Amazing quality of products
Amazing quality of products, customer service and delivery! I placed an order with express shipping 4 days before my holiday and it arrived with an entire day to spare before departure! Such friendly customer service help, and incredibly accommodating! ♥️
19 de junho de 2024
Avaliação não solicitada
Awful customer service
Been waiting 3 weeks and there is no communication from this company! NEVER AGAIN
12 de junho de 2024
Avaliação não solicitada
Resposta da Sherbertlemons
I'm really sorry to hear that you've been waiting for 3 weeks without any communication from us. This is definitely not the experience we want for our customers.
Please reach out to us directly at sherbertlemonsstore@gmail.com referencing trustpilot and your order number so we can get this sorted out for you right away. We want to make this right and ensure you receive your order as soon as possible.
Thanks for your patience, and again, I apologise for the inconvenience.
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