SherbertlemonsAvaliações 

184
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

the most gorgeous handmade pieces, super fast shipping. I ordered the concha shell bikini set in cream and it it the most flattering bikini i’ve ever worn, will definitely be ordered more pieces from... Ver mais

Avaliado com 1 de um total de 5 estrelas

I originally placed my order and my original confirmation email stated my parcel would be delivered in 1-2 days. It was not. After a week I was chasing this, the customer service team advised me they... Ver mais

Avaliado com 5 de um total de 5 estrelas

Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Literally OBSESSED with everything from this brand!!! The quality of these bathing suits are pure perfection. Whether you’re hanging on the beach or heading to a beach party there’s a bikini for every... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas de banho

Escrito pela empresa

Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

184 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(184)

52 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

AWFUL COMPANY

DO NOT BUY FROM THIS COMPANY ABSOLUTELY DREADFUL. Ordered from them on the 29th of April only just arrived a whole month later after saying 5-7 days delivery time frame. Emails ignored, instagram messages ignored - would not order from them again - no returns accepted and now it’s missed my holiday. RIDICULOUS

26 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Hi,

We are incredibly sorry to hear about your experience and sincerely apologise for the inconvenience you have faced. Your feedback is very important to us, and we deeply regret that we did not meet your expectations.

It’s clear that our service fell short in several areas:

Delayed Delivery: We apologize for the delay in your order's arrival. We understand how frustrating it is to receive items later than promised, especially when you were counting on them for your holiday.
Communication: It is unacceptable that your emails and messages went unanswered. Our customers deserve timely responses, and we are taking steps to improve our communication processes.
To make this right, we would like to offer you the following:

Immediate Assistance: Please reach out directly to our customer service manager at sherbertlemonsstore@gmail.com referencing Trustpilot and your name order number in the subject so we can address your concerns promptly.

Compensation: We would like to offer you a discount on your next purchase as a gesture of goodwill. We hope this can, in some small way, make up for the inconvenience caused.
We also want to clarify our returns policy, as it seems there might have been a misunderstanding. While we do have certain guidelines for returns, we strive to be flexible, especially in cases where our service has not met our standards.

We truly value your feedback and are committed to improving our services. Your experience has highlighted areas that need attention, and we are taking concrete steps to ensure this doesn’t happen again.

Again, we deeply apologise for the negative experience and hope you give us another chance to provide you with the quality service you deserve.

Avaliado com 5 de um total de 5 estrelas

The quality is great and the bikini is…

The quality is great and the bikini is the perfect thickness.fast delivery definitely would recommend

24 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Thanks a bunch for your awesome feedback! I'm thrilled that you're loving the quality of our bikini and that it arrived so quickly. Your recommendation means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Stunning & high quality

Loved my hand made dress for previous Xmas party so much so tried a new bikini for Summer and I love it! Fits like a dream!! Thanks again xxx

22 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Thank you so much for the lovely review! We're thrilled to hear that you loved your handmade dress for the Christmas party and that your new bikini fits like a dream. Your support means the world to us!

Thanks again and enjoy your summer! xxx

Avaliado com 5 de um total de 5 estrelas

Best in the business

Best in the business, always is so quick with orders so professional and always makes it exactly how I want! The quality is unreal can’t get any better !!! Love sherbet lemons so much xx

23 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Wow, thank you so much for your amazing review! We're thrilled to hear that you love Sherbert Lemons and that we've consistently met your expectations with quick, professional service and high-quality products. Your kind words mean the world to us!

Thanks again for your support! xx

Avaliado com 1 de um total de 5 estrelas

First order was late had to ask…

First order was late had to ask multiple times when will it be shipped once received not good quality and you can only get store credit I understand they have on policy’s but( iv ordered from places that hand make and are much smaller companies that offer full refund and can send of faster) so I ordered another one simply because you have to postage to send back was expensive also only good thing I can say is they process the gift card fast. So ordered the next bikini once again very delayed had to ask then offerd to refund which I wanted said would have to refund on gift card which is not a refund they basically trap you into just spending so wouldn’t bother can get better quality bikinis on plt way over half the price seem to be to busy sending pr to influence rather than sending of paying customers orders

1 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Hi,

Thank you for sharing your feedback with us. I’m really sorry to hear about your experience – it sounds super frustrating, and we definitely didn’t mean to let you down.

I know waiting for your orders is disappointing, especially when you’re excited about getting new bikinis. We’re working hard to speed things up and ensure this doesn’t happen again.

I’m disappointed to hear the quality wasn’t what you expected. We make everything to order in order to change consumer mindsets from those mass produced brands who use cheap labour to manufacture. We really want you to love what you get from us, so your input is super helpful for us to improve.

Our store credit policy is meant to make returns easier, but I understand that it can be annoying. We’re looking into ways to make this better for you.

We truly value all our customers, not just influencers. Your satisfaction is really important to us.

If you’re open to it, please reach out directly at sherbertlemonsstore@gmail.com referencing trustpilot in the subject so we can sort this out for you. We really appreciate your patience and want to make things right.

Thanks again for your feedback!

Avaliado com 5 de um total de 5 estrelas

The most amazing handmade pieces!

The most amazing handmade pieces!! Came so quick would highly recommend

22 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Thank you so much for your awesome review! I'm thrilled that you love our handmade pieces and that they arrived so quickly. Your recommendation means a lot to us!

Thanks again for your support!

Avaliado com 5 de um total de 5 estrelas

Such stunning outfits

Such stunning outfits! And the customer service is amazing! They went out of their way to help me so thankyou for that :) 💖

22 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Thank you so much for your lovely review! I'm thrilled that you found our outfits stunning and that our customer service was able to go above and beyond for you. Your kind words mean a lot to us!

We're always here to help, so please don't hesitate to reach out if you need anything else.

Thanks again for your support!

Avaliado com 5 de um total de 5 estrelas

Ordered the pink and orange rose…

Ordered the pink and orange rose bandeau bikini. Messaged on instagram to get it in time before my holiday, and they were very quick to answer. Thank you so much will definitely be buying more for my next holiday 💕

15 de maio de 2024
Avaliação não solicitada
logotipo da Sherbertlemons

Resposta da Sherbertlemons

Thank you so much for your order and for reaching out to us on Instagram! We're thrilled that we could help you get your pink and orange rose bandeau bikini in time for your holiday.

We can't wait to see you rocking it on your next trip! If you need anything else in the future, feel free to reach out.

Thanks again for your support!

Avaliado com 1 de um total de 5 estrelas

Fraudulent website

Fraudulent website. After purchase no order confirmation or shipping confirmations received. Nobody will return emails or instagram message. They say ships within 7-15 days, it’s 15 days later and not even an order confirmation or email response from them. Do not buy. Also after the purchase was made I’ve had several credit application attempts from a fraudulent source. Buyer beware!

8 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a bikini on 25th of April

Ordered a bikini on 25th of April, advised delivery would be 5-7 working days. Its now the 14th working day and I haven’t had any correspondence to even suggest its been dispatched. Have messaged on their live chat multiple times, emailed and messaged on instagram and had no response at all. Have had to dispute the transaction now as feel I’ve been scammed? very unhappy with the service and definitely wont bother ordering again.

16 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Placed an order at the beginning of…

Placed an order at the beginning of April and it still hasnt been dispatched, have emailed and messaged multiple times but no response at all. Feel like I’ve been scammed unfortunately

15 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really disappointed

Really disappointed. I ordered the ombre bikini and cover up skirt after seeing it on instagram. I ordered on the 11th of April and it wasn’t shipped until the 29th of April - I chased them several times over email and instagram dm and they replied to my instagram messages initially giving me the incorrect shipping date. If something isn’t in stock, take it off the website?!

Now I have received the order I am honestly appalled. I paid £90 in total and the quality is thin, no padding in the bikini it’s just a sheet of material. This brand obviously relies heavily on sending instagram influencers free PR who will post content for them.

You can return the items for store credit. I personally won’t be doing this as there is nothing I’d want to order after this experience.

My advice is avoid, I don’t like to put down small businesses but everything about this was shoddy from customer service, to the garment quality for the extortionate prices they charge. Stick to brands like moda minx if you want good quality bikinis from a small business.

13 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order #10082

Order #10082
I placed the above order on 06/05/24, I am still waiting on my order being despatched, I paid for express shipping to UK, on website it states 1-2 days.stressed out, for my holiday at end of month.

6 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Last Minute Ibiza Trip

Booked a last minute Ibiza trips with the girls and really wanted to take the flower bikini and sarong set. Dropped a message on insta and was told it would be able to be made in time. The bikini came even quicker than expected and the quality is unreal!! Got the mint which will look so good with a tan. Thank you so much again I absolutely love it 🩷 xxx

1 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

2 weeks waiting

Ordered 10 days ago and am still waiting for the item to be shipped? Have emailed them and tried their socials and have had nothing back. No idea what is going on. If I don’t hear back in 4 days I will report them to PayPal as a scam. Never had to wait this long for an item to ship before!

20 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

10/10 service!!

10/10 service!!! I misread the delivery cut off for receiving my bikini before my holiday and reached out to the company via email, they were so helpful and went out of their way to get the item to me earlier. Can’t thank them enough! Bikini was perfect, such good material 👍🏼

22 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Received my order and it’s perfect! 💛

Order #9474

I ordered a yellow bikini set with the yellow skirt and they are exactly like the photos and the sizing is perfect! The quality is great and the bikini is the perfect thickness.
Only downside was the delivery was slow but luckily I received just in time for my holiday.
I contacted the company on instagram about delivery and they were helpful and responsive.
Thank you!

20 de março de 2024
Avaliação não solicitada

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