My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... Ver mais
A empresa respondeu
I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... Ver mais
A empresa respondeu
Engineer was knowledgeable and he went above and beyond fixing the fault. Gave me advice on my appliances and how to increase their longevity, tips for cleaning and maintenance. The two-week wait for... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de utensílios de cozinha
- Fornecedor de Peças para Eletrodomésticos
- Loja de Eletrodomésticos
- Loja de artigos domésticos
- Fabricante
Sobre Siemens Home UK
Escrito pela empresa
At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.
Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.
Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.
Visit our website contact usInformações de contato
Old Wolverton Road, MK12 5PT, Wolverton, Reino Unido
- 0344 892 8999
- www.siemens-home.bsh-group.com/uk
4,8
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Coffee machine 1 week out of warranty and Siemen’s not interested.
Coffee machine 1 week out of warranty. Siemens say it’s chargeable and there’s no conversation. Time to buy a non Siemens machine. I thought they were good. My mistake.
Brett - I've replied via WhatsApp
7 de agosto de 2026
Avaliação não solicitada
Resposta da Siemens Home UK
Hello, thank you for your review.
We are very sorry to hear of your disappointment that your coffee machine requires a chargeable repair just outside of its warranty period. We understand your frustration with this situation. If you would like to discuss this further, please contact us via the contact page on our website, and a member of our team will be happy to help: https://www.siemens-home.bsh-group.com/uk/customer-service/contact
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello, thank you for your review.
We're pleased to hear that everything was done well and efficiently for you.
Thanks,
Brett
Siemens Home Appliance Customer Service
Product registration!
Craig was a very practical and sort my problem out in a day! Thank you very much again, appreciated!
7 de agosto de 2026
Avaliação não solicitada
Resposta da Siemens Home UK
Hello, thank you for your review.
We're delighted to hear our team was able to provide a practical solution and sort out your product registration issue so quickly.
Thanks,
Brett
Siemens Home Appliance Customer Service
An excellent service!
Prompt attendance, friendly manner, efficient diagnosis, positive outcome.
5 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're delighted to hear you received excellent service, highlighting our engineer's prompt attendance, friendly manner, and efficient diagnosis.
Thanks,
Brett
Siemens Home Appliance Customer Service
Engineer came on time checked the fault…
Engineer came on time checked the fault and replace part now it's working fine polite young man
4 de agosto de 2026
Resposta da Siemens Home UK
Hi,
We're so pleased to hear that our engineer arrived on time, efficiently checked the fault, and successfully replaced the part, getting your appliance working perfectly again. It's also wonderful to know that you found our engineer polite.
We're glad we could provide a smooth and effective service for you.
Thanks, Charlotte.
Siemens Home Appliance Customer Service
A most refreshing and welcome…
A most refreshing and welcome experience in getting my American style Siemens fridge freezer repaired. The expert engineers finished quickly and left my kitchen tidy too. The service centre also showed a lot of care and were efficient
6 de agosto de 2026
Resposta da Siemens Home UK
Hi, thank you for taking the time to leave a review.
We are delighted to hear that you had a refreshing and welcome experience with the repair of your fridge freezer. It's great to know our engineers were efficient and left your kitchen tidy, and that our Customer Service team provided caring and efficient service.
Thanks, James.
Siemens Home Appliances Customer Service.
Reliable and prompt repair
6 de agosto de 2026
Resposta da Siemens Home UK
Hi,
Thanks for your great 5 star review.
Thanks, Charlotte.
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hi, thank you for taking the time to leave a review.
It's wonderful to hear that our service engineer was very helpful and friendly. We truly appreciate your positive feedback.
Thanks, James.
Siemens Home Appliances Customer Service.
Resposta da Siemens Home UK
Hello, thank you for your review.
We're delighted to hear you were pleased with our fast delivery and would recommend us.
Thanks,
Donna
Siemens Home Appliance Customer Service
Everything went smoothly
Everything went smoothly. Problem was sorted with minimum of fuss by a very nice engineer
6 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're happy to hear that everything went smoothly and our engineer was able to sort the problem with a minimum of fuss.
Thanks,
Donna
Siemens Home Appliance Customer Service
Resposta da Siemens Home UK
Hello Alessandro, thank you for your review.
We're glad you found our service to be professional and quick.
Thanks,
Brett
Siemens Home Appliance Customer Service
The visit was arranged quickly
The visit was arranged quickly, the engineer was polite listened to what the problem was and explained what had happened and resolved it within 30 mins.
3 de agosto de 2026
Resposta da Siemens Home UK
Hello John, thank you for your review.
We're pleased to hear that the visit was arranged quickly and that our engineer was polite, listened to your concerns, and resolved the issue efficiently.
Thanks,
Brett
Siemens Home Appliance Customer Service
The original fault was fixed but the…
The original fault was fixed but the engineer did not check that the fridge still worked. It did not cool down so another delay of a week while another visit was arranged.
5 de agosto de 2026
Resposta da Siemens Home UK
Hi, thank you for taking the time to leave a review.
We appreciate you bringing this to our attention. We understand your frustration regarding the additional delay and the fridge not cooling after the initial repair. We do apologise for any inconvenience caused.
Thanks, James.
Siemens Home Appliances Customer Service.
Very professional & personable guy…
Very professional & personable guy (Rupert) who arrived on time & resolved the issues with my steam oven - First Class Service.
3 de agosto de 2026
Resposta da Siemens Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that our engineer was professional and personable, arriving on time and resolving the issues with your steam oven. We appreciate your kind words about our first-class service.
Thanks, James.
Siemens Home Appliances Customer Service.
Resposta da Siemens Home UK
Hello Anthony, thank you for your review.
We're pleased to hear you received excellent service.
Thanks,
Brett
Siemens Home Appliance Customer Service
Excellent all-round service
The chap at the telephone at Siemens customer service was very helpful and we got an engineer to look at our machine very quickly. The engineer was very communicative and we were given a 3 hour window of his visit which was useful. At first, we thought we needed a new door seal but that was not the case. The engineer tested our machine and gave us some useful tips on how to clean the inside of it which we are going to initiate. Overall, we are very pleased with the service we received from Siemens. No hesitation in recommending.
5 de agosto de 2026
Resposta da Siemens Home UK
Hello Christine, thank you for your review.
It's fantastic to hear you received excellent all-round service, from the helpful telephone agent to the communicative engineer who provided useful tips. We appreciate your recommendation.
Thank you again for your feedback,
Brett
Siemens Home Appliance Customer Service
Siemens provide excellent service
Easy to book appointment for next day online. 5 year warranty for machine provided with registration. Engineer telephoned prior to arrival, Excellent service.
5 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're delighted to hear that you found it easy to book your appointment online and that our engineer provided excellent service, including the call ahead of arrival.
Thanks,
Mandy
Siemens Home Appliance Customer Service
The technician arrived early
The technician arrived early, but called me 20 minutes in advance to give me his ETA. This was very helpful. During his visit he kindly answered my queries about the faulty appliance. He had the required replacement part in his van, so was able to repair the appliance in the same visit. Only small negative was that he left the faulty part, some packaging and other rubbish when he left. I would have preferred he to take the rubbish with him, or at least ask me if I could dispose of it.
4 de agosto de 2026
Resposta da Siemens Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you heard from the Technician prior to arrival, was helpful and resolved the issue!
We do apologise the part and packaging was left behind, the Technician's do have instructions to return all packaging and parts for disposal, so can only hope this was an oversight. My apologies for any inconvenience.
Thanks - Craig
Siemens Home Appliance Customer Service
Having made an appointment for a home…
Having made an appointment for a home visit 10 days prior, I was emailed the day before informing me that instead of having to wait in 5 hours l now had to wait in for 11 hours. The reason given was I was bumped off as something else had come in. Unacceptable service to expect a customer to wait 11 hours.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Siemens Home UK
Hello, thank you for your review.
We are very sorry to hear about your experience with the appointment scheduling and the extension of your waiting time. We understand how frustrating and disruptive it is to have your appointment window changed at the last minute, and we sincerely apologise for the inconvenience this has caused.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
Fantastic product from Siemens very…
Fantastic product from Siemens very good coffee machine
1 de agosto de 2026
Resposta da Siemens Home UK
Hello, thank you for your review.
We're so pleased to hear you think your coffee machine is a fantastic product.
Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.