Slot Mafia Avaliações 183

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Das Slotmafia Casino hat mich vorneweg mit seinem tollen Welcome Bonus überrascht. Zusätzlich gab es nach der Registrierung 50 Freispiele ohne Einzahlung. Die Spieleauswahl ist riesig und alle großen... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I won over 5k on different occasions but they wouldnt let me withdraw it i sent all my identification they asked for on multiple occasions plus stuff i didnt have to send just prove it. And they refus... Ver mais

Avaliado com 2 de um total de 5 estrelas

After losing too much money to admit i finally win $500 then mysteriously the site loses connection and refuses to load..I have made several attempts to talk to support and they will not respond..Se... Ver mais

Avaliado com 5 de um total de 5 estrelas

Große Auswahl spielen und Automaten macht alles sehr interessant und schnell einzahlung und Auszahlung gibt noch eine positive Note. Spielen macht Spaß aber sowieso musst jeder denken auf Kosten und e... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Cassino

Escrito pela empresa

As casino players, we understand how difficult it might be to not get lost in the world of online gambling. Worrying whether a welcoming bonus sounds too good to be true, not knowing if you are able to withdraw your money, - trust us, we've been there too. Our mission is to create a quality casino we can be proud of, providing our players with the best gaming experience out there. Our services are something we would like to experience ourselves, and we happily deliver it to you: a wide variety of games from the most famous providers, fast and friendly support team, exciting Tournaments and, of course, quick cashouts. We love our clients and will never leave them to deal with automated replies and copy pasted responses. Our support staff has years of experience within the industry and is always open to a live dialogue. If you are looking for an exceptional customer service dedicated to deliver quick and proactive replies, this is the right place for you.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

183 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 73% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Stay away!!

Stay away!!! They are liers and it's a scam!!! They make up rules and bulls*it and you don't get bonuses although you do everything right on your end. Also you never win anything! They are scam artist and horrible 😔 Honestly, stay well away!!!!!! Don't believe their lies...

27 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I won over 5k on different occasions…

I won over 5k on different occasions but they wouldnt let me withdraw it i sent all my identification they asked for on multiple occasions plus stuff i didnt have to send just prove it. And they refused to pay me out there website is a scam. They are happy to receive my money but pay me out.

9 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A consistently scummy casino and would…

A consistently scummy casino and would avoid at all costs. Advised by my ‘VIP manager’ to make a deposit and my bonus would be added after with no promo code required, made my deposit and was then told they cannot add my bonus because I have an active balance. Unbelievable. Pictures to prove. Avoid.

4 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Potential Indian scammers

Can we get this site investigated I think they let you win big so you can send them all your info then still won’t let you withdraw I won 4K they wouldn’t let me withdraw I sent them everything required then they told me to try again tomorrow just don’t use this site it’s a scam

25 de abril de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

After losing too much money to admit i…

After losing too much money to admit i finally win $500 then mysteriously the site loses connection and refuses to load..I have made several attempts to talk to support and they will not respond..Seems they want to hold my money for their own investments and will allow me to load the game when I can withdraw. Or maybe that's paranoid..or maybe its not..watch them take 5 days to pay me!!!

18 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never again

Never again.
Tried to withdrawal my winnings of $1000 but they did everything in their power to reject my verification. Sent them more than enough proof of my bank account and the 3 deposits I payed them yet still wouldn’t pay me what I won.
Stay well away from slot mafia.
Quick to take the people’s money and not pay out.
Chumps

16 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad withdrawal experience

Where to start?!
Good game selection . Easy to navigate.
However..... Don't get me started on the customer service or withdrawal process!!!
Its now 14th April. Ive been waiting since 3rd of April for a withdrawal and 6th April for another one. After a lengthy verification process i was advised to wait 7 business days from email support.( My account is fully verified according to my account!!!) However on the 7th business day the withdrawals were both cancelled by them without explanation and the funds were added back into my balance. Total waste of time contacting live chat. All they can do is offer general advice, they have no access to your account or no contact with the actual support team. If I'm told one more time to be patient I'll scream!!! They are no help whatsoever and the most they can advise is to contact support via email which takes at least two days for a reply.
No one has offered any explanation as to why my withdrawals were cancelled!! All of this is nothing but a stalling tactic in my opinion. In the hope you will forget all about withdrawing and just continue to play. Not happening here. I will not be depositing another penny until i receive my withdrawals.
My best advice, stay away unless you're willing to get into a lengthy ping pong battle to receive your withdrawals. Its the worst experience ive ever had on any of the sites.
I will update this review accordingly if and when i hear anything positive back from someone who can actually help!!!
Would appreciate NOT getting the generic reply from customer support advising me to contact them with my issues!!! I've already done so, three times!!!!!

Update**** today 18th April i submitted another withdrawal request for the winnings that were reversed back into my account and surprise surprise i have the money the same day!!! Only after ive made this review and sent three emails. Yet previously I've been advised it takes seven working days!! Total stalling tactic, know this move only too well.
Support email team are a total waste of time and don't even bother with the live chat.

14 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This was the worst experience ive ever…

This was the worst experience ive ever had with a customer centre. Not only did they not properly state the terms after 1st deposit, they made it almost impossible to withdraw my money from the site. I seriously felt as if they would of stolen my information and committed fraud against me… thats how much i didnt trust this site. If your thinking about using them… dont!

22 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I really like this casino they have…

I really like this casino they have great customer service, and the are games just awesome. I highly recommend it!

3 de abril de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Hello Nicola,

Thank you for your recommendation and kind words. We are delighted that you appreciate our support and the quality of our games. Our games, our service and your trust are what drive us.

All the best,
Slotmafia

Avaliado com 3 de um total de 5 estrelas

My experience is the costumer service…

My experience is the costumer service said it take 72 hours my pay out

3 de abril de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Thank you for sharing your experience. We are sorry to hear that the payout timing has caused concern or uncertainty. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions. Processing times, including the 72-hour timeframe, may vary depending on internal procedures applied consistently to all users. Our support team handles such cases within these processes to maintain accuracy and platform security. We understand how waiting for a payout may feel and appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

Never trust Slot Mafia Casino

When i had plenty money they were great except every time i had a win, that was not very often once every 3 months i would do a withdrawal and they ALWAYS found a reason why they denied my withdrawal, a document was not accepted, no matter what document there was ALWAYS something to keep delaying and they knew that in the end i would cancel my withdrawal and keep playing until i had nothing left. One time only a couple months ago i had a massive win but all of a sudden the documents had to be PDF form, i had no idea what that was, i asked a support staff and all she said it has been denied because you did not send document in on PDF form, i told her i do not know what that is, she did not help me or explain it to me so i ended up playibg the huge winnings until nothing left. I was so mad with myself but more angry with support staff. This is what they did every time i did a withdrawal. I would not reccommend Slot Mafia Casino, no way, they use you to their advantage. So over a few years.i did not get one withdrawal. But lost a large amount of money.

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Thank you for sharing your detailed feedback. We are sorry to hear that your experience with withdrawals and support has caused such frustration and disappointment. We care about our users, and all withdrawal requests and document verifications go through a series of checks to prevent issues and ensure a secure environment on the platform. These procedures are applied consistently to all users and are intended to maintain fairness, transparency, and platform integrity. Our support team is involved in reviewing such situations to ensure a structured and reliable process.

Avaliado com 1 de um total de 5 estrelas

Ich habe lange Zeit auf diese Seite…

Ich habe lange Zeit auf diese Seite gespielt, und rate euch dringend davon ab hier euer Glück zusuchen, diese Seite besitzt KEINE DEUTSCHE GLÜCKSSPIELLIZENS !! Dies merkt man alleine schon das die Spieler strategisch , hintergangen werden zudem noch betrogen werden !! Auch Nachrichten und Chats werden gekonnt ignoriert!! Dies zeigt ein ganz klar das diese Seite mal DRINGEND VON DER ZUSTÄNDIGEN SPIELAUFSICHTSBEHÖRDE KONTROLLIERT WERDEN SOLLTE !! Und ich wiederhole mich nochmal dieses Onlinecasino hat KEINE DEUTSCHE GLÜCKSSPIELLIZENS !!! HIER MUSS DRINGEND GEHANDELT WERDEN UND SIE GESCHLOSSEN WERDEN !!

26 de março de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Vielen Dank für Ihr Feedback und dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass diese Situation bei Ihnen solche Bedenken ausgelöst hat, und wir verstehen, wie ernst dies wahrgenommen werden kann. Wir kümmern uns um unsere Nutzer, und alle Aktivitäten sowie Anfragen durchlaufen mehrere Prüfungen, um Probleme zu vermeiden und eine sichere Umgebung zu gewährleisten. Solche Prozesse werden von unserem Support-Team im Rahmen der geltenden Verfahren sorgfältig bearbeitet und basieren auf den entsprechenden Richtlinien der Plattform. Diese Maßnahmen gelten für alle Nutzer gleichermaßen und dienen der Fairness sowie dem Schutz der Kontosicherheit. Wir nehmen Ihr Feedback sehr ernst und danken Ihnen, dass Sie es mit uns geteilt haben.

Avaliado com 1 de um total de 5 estrelas

My first deposit bonus wasn't credited…

My first deposit bonus wasn't credited to my account. I emailed for assistance and got no answer. I decide to play thinking they would fix the problem. I decided to try the chat box. Apparently because I played the $$ deposited he couldn't add the bonus. I am currently trying to withdraw money and am having a very hard time. I have used and withdrawn from other casino sites without issue. I am very unhappy.

25 de março de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Thank you for sharing your experience. We are sorry to hear that the bonus application and withdrawal process caused frustration and did not meet your expectations. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Bonus eligibility and withdrawal procedures are based on established rules that are applied consistently to all users. Our support team handles such cases within these processes to maintain fairness and platform integrity. We understand how disappointing this situation may feel and appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

The withdrawal process takes a long…


***UPDATE
On the fifth day now and still no funds I won a decent amount a few thousand and I am getting ignored by vip manager emails not responded to support team as usual can never help with a thing. This casino is a scam and will not pay you winnings they will lie and try to avoid you at all costs. Please please stay away from this one!!!

The withdrawal process takes a long time
On my fourth day and the status is still in progress and funds still not in my account. Probably the only downside is slow payments

19 de março de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Thank you for taking the time to share your experience and provide an update. We are sorry to hear that the withdrawal process has taken longer than expected and caused frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions. Processing times may vary depending on internal procedures applied consistently to all users. Our support team handles such cases within these processes to maintain accuracy and platform security. We understand how concerning this delay may feel and appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

My friend had a large amount of money…

My friend had a large amount of money to withdraw, they tried to use their policies and took nearly $3k off him without telling him. Don’t trust this site, they want your money and as soon as you win they will work out a way to take it off you.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Thank you for sharing your feedback. We are sorry to hear that this situation has led to concerns regarding withdrawals and platform policies. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Account activity, transactions, and withdrawals may sometimes be subject to additional reviews in accordance with platform rules and compliance procedures that apply equally to all users. These measures are designed to protect accounts, ensure secure transactions, and maintain the integrity of the platform. We understand that situations involving account balances and withdrawals can raise strong concerns and remain committed to maintaining transparent and secure processes.

Avaliado com 5 de um total de 5 estrelas

I made coffee

I made coffee, play some low-stakes blackjack, and just relax.

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Slot Mafia

Resposta da Slot Mafia

Hello Tolly dylan,

Thank you for your review. It sounds like the perfect recipe for a good evening. We are delighted that you find our casino a relaxing place to enjoy your favourite game.

Best regards,
Slotmafia

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