Smartaccount 

Haven't been able to access my current account through the app or website for two weeks now. Have called customer support multiple times, waiting on average 25 minutes to get through. IT support has been 'working on it's but no resolution as of yet. In the meantime, I'm unable to transfer money out of my account, access money in my savings jars, or even view my transactions. It's unacceptable. Have withdrawn all funds from my account and will be closing account as soon as possible.

Been waiting two weeks for my account to be able to view unable to make transfers see how much I have in my account but they can see it wouldn't put money in my jar after getting a call thinking I was going to get scammed the IT team is dreadful as I'm waiting 2 weeks for this issue to be fixed and they have raised this issue with the head of IT and still nothing once I am able to view my account sort out what's in there I'm taking out the money and moving

Stay Clear of An Post Money!
Waiting 8 days so far for an electronic transfer to reach a recipient. They took my money within seconds but don't seem to be able to transfer out. No trace of my money which is a considerable amount. Customer service wait times are atrocious

A non - Bank. My card got scammed so they sent out another one which got scammed within a week. Very little online purchasing, and none outside of Ireland. The third new card would neither show a balance at ATM's or even in the post offices, even though it's An Post! Spoke to a 'customer service' rep. over a week ago and he admitted it was an internal problem and that the I.T. department would "look into it". Haven't heard a word since.

Change you to put money in charge you to take money out and leave you waiting 10 working days for a cheque to clear. And when you tell them there service isn't good enough they respond with but we don't charge quarterly fee's. True but yiu do charge monthly fee's while is the same thing just a different name. Phone service wait time is to long then no solution at the end 90% of the time. Dont join an post go with a real bank and not on Mickey mouses team.

I had a credit card with An Post. Their telephone lines are answered promptly. Their staff on those lines are polite and knowledgeable. However my 0% suddenly stopped in April this year on the card - about 4-5 months earlier so I telephoned to pay off the balance 1,688 euro and close the account. The person on the phone followed up with a formal letter from An Post that day April 18th confirming receipt of full payment and closure of the account. I destroyed the card as requested that day. I then this week, June 13th received an email and a letter via post saying I was in arrears. Given I have a letter from An Post from April 18th stating the account was paid and closed I was surprised. I telephoned An Post and was told that on May 8th a card charge was applied to my card - around 5 euro, as I did not pay it off, an arrears charge of c 15 euro may be applied. Again the person answered the telephone very promptly, understood the issue, cancelled both charges and said my account is now closed. I have not received an email confirming same after call. Given money laundering at present, I am not 100% sure my credit card account is now actually closed and also I am not sure if the charges applied after I closed my account on April 18th will impact my credit rating. The person on the telephone was unsure of that process, that is whether An Post had contacted the Irish Central Credit Register. I have requested a call back from the Customer Service Manager who emailed me the official letter from An Post on June 13th. I have yet to receive a call. The people in the support center are lovely but given this is a major Irish credit institution I am not sure safety of using them as a financial service that they are trying to promote this past year.

Incapable of fixing a fault in their system.

Avoid..avoid..avoid.. worst possible customer services.

Horrendous company to deal with cc
No call / mail to say acc to be settled but interest added without notice
Pathetic

One star to many, absolutely shocking customer service, never call back , a year later still no on line access to account or app , shower of useless gits the lot of them, Banking authorities need to step in here and sort it out, there reviews say it all , moving to TSB a real bank

I froze my card at 2pm April 7th as I was scammed by an Eflow text.
At 6pm a Just Eat transaction went through. Called to confirm freezing of card and cancellation.
On Saturday 5 further transactions from the scammers were ‘ pending’ from my account. I called again. To cancel my card. Again.
On Sunday four of the five transactions were taken from my account.
I called again. To cancel my card. Again.
On Easter Monday another transaction was pending.
On Tuesday I called customer services having emailed my complaint and was told that I would get a call back. No call back received.
Two further hours on the phone on Wednesday to be told I would be called back. No call back received.
The worst service ever.
Please avoid.
Your money is not safe.

Avoid
False info
So unprofessional
Disaster

Worst customer service ever 1hour to cancel my card no reply whatsoever 1 hour 30 minutes my card lost

Your Smart card is far from smart. It's so unreliable. I tried to pay for groceries online, there is money in my account, after countless attempts no notification comes to approve the purchase. Also I was highly embarrassed at a petrol station when the card would not work and again plenty of money in my account. You are falsely advertising a financial product that is useless. Also to look for the date of my experience is laughable when I have had so many bad experiences.

Stole a transaction from me. Left my Irish bank account, never arrived in my an post account, will not give it back to me.

Cards stop working constantly, customer support dont speak English.

Cant log into the app, wont let you log back in with all correct details.

A complete joke. DONT USE

AVOID

AVOID

AVOID

Can’t give it less than 1 star which is what it deserves. Absolutely zero customer support. Can’t access your own money half the time despite paying extortionate fees. App is terrible. Could be here all day. Avoid at all costs.

This is beyond normal and illegal! Criminal! They hold money this morning should get pay I have ,5 kids on my hand and they delays my money. Government pays every Thursday for me to survive and An Post having delays...Jokes.Give me my money NOw!!!! Horrible bank ohhh nothing worst! I will close this today after they give my money back they hold ! Pffff

Absolutely disgraceful!!!! If I could, I'd give a minus 5! Frustrated beyond belief, hubby lost his card from our joint an post account, he rang to cancel it, turns out they cancelled mine by accident!!!! No access to my wages for days. New card comes in, I activated it, works in shops but can't use it online as no verification id so I can approve payment!!!
It's a fraudulent claim to say they're a bank, and charging monthly for maintenance is absurd considering all the other charges for every transaction!!! Customer service is non existent as neither phone calls or emails get answered!!!

Terrible bank, they dont have the iT for a bank, please sort this out, put ye on par with Eir, however ye always are able to take money from account for yourself and no problem there, Sort this mess out, ye charge enough