Smartaccount 

Would not recommend these to my worse enemy. Customer service is non existent trying 2 weeks now to get through to them numerous emails and calls waiting for an hour each time and then call just ends, app never works properly either. Do yourself a favour and choose another bank. I’ll be closing my account as soon as I’m home from holiday

This is by far the worst bank you will ever have the displeasure of using. The app is a complete disaster, it fails on almost a weekly basis and the 'technicians' who are constantly 'working to try and fix it' often take 3/4 Days to do so.

I'm currently without a bank card as I've had a fraudulent transaction of €233 taken out of my account from MILTON KEYNES in LONDON. Despite the fact that I've never even been to England and was using my card regularly in and around Dublin before and after. I usually can't spend €20 on just eat without being sent a verification notification from my an post money app, which is a disaster as its impossible to log into at times because the app is constantly down. But low and behold they managed to let a €233 payment from London slip though the cracks.

The fact that I am without a card means I have to use the emergency withdrawal function on the app which has been down since Thursday, its now Saturday. So I can not access MY OWN Money from the bank or transfer funds for bills ect. Its been three days now, completely unacceptable.

Don't even get me started on the customer service, for the most part they will leave you on hold for an hour and if they've not answered in that time(which is almost every time you call) they will hang up the call.

App won't open have been trying since last Thursday left messages no answer no help. Awful app, awful service,

How do they get away with rubbish customer service app is always down I can't pay bills its a disgraceful and then they charge monthly fees its rubbish I wouldn't recommend getting an account they lost money belong to me and it resurfaced and they blamed me I currently can't pay for my sky and my shopping because app isn't sending approval so it keeps declining my card useless

Incredibly disappointing experience as a new customer. Despite several attempts to reach out to their customer service to resolve a basic login issue with the app I remain none the wiser. I could never recommend An Post Money to a peer based on my experience.

Worst experience with An Post!! Paid for express delivery was meant to be at my house on Thursday. Somehow went to Carlow when I live in a total different county. Had to chase it up myself then it went to portlaois and is sitting there since yesterday. Not one apology from An Post over this. Not one crap given that I needed this by today!!! Absolute disgrace

Absolutely discraceful service,,, you should of never ever got into banking, and as for me well I was stupid enough to read the beautiful well presented flyer in my local post office and went,,, wow,,, so I opened up a current account,,,, well let me tell ye,, wow is the wrong word if I say the real word I think my post be removed,,,, absolutely discraceful service,, absolutely awful customer service,,, they haven't got a clue what there doing and don't even get me started on the tech team,,,, tech team my a--e,,,, will definitely be going back to aib,, and my wife,,, and my son,,, and my daughter,, and my 2 sisters,,, and brother,,,,,, discraceful,, discraceful,,,, app is appalling,,,,,, still can't even send money to friends and family,,,,, the girl in customer service said she'll ring me in a few days to check up on me,,, ahhhh that's nice,,,, ye right 2 weeks later,,,,,,,, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful, awful........

Very bad service ,we got into a form of fraud that stole all the money from our bank account and the bank couldn't deal with us as soon as possible for a very long time it took them 3 days to call us back till then we were without any income as we keep our all money on the account , couldn't buy anything , couldn't do our regular grocery shopping as we always do ,and bills come up to pay as well and no money at all ???? Bank was so ignorant and we felt so hopeless and angry. Myself and Husband gone true such a big stress,i wouldn't give them even a one star ,it was terrible..
We decided to open a formal complaint only then they start dealing with our case, they said there has to be investigation first then they will give as back money ? We said we can not wait longer its been 3 days since fraud happened and you didn't do anything to help us solve the problem out we have children to feed ? So we had enough from them we were on our way to open official complain against their service. After our conversation, they finally start dealing with our problem, and money was a back on account right away .
Do not use this service, very unprofessional experience.

I called up an post on the lost or stolen helpline to report my card damaged and to cancel it and get a money code to use in post office to withdraw emergency funds of up to €200 very helpful lad next day today I called up and a very rude woman answered Lisa with a British accent and very dismissive saying they don’t generate them codes when I was trying to explain I already received one she was huffing and puffing and tutting then eventually hung up on me after I was on hold for 20 minutes
Today is Saturday the post office closes early now I have no funds to celebrate Father’s Day thank you Lisa I’m disgusted

Really need to upgrade the I t department no contact with any people ie customer service is nearly non existing I have sent for over 3 weeks now emails calls more emails no response from I t it's a real issue and bad service your app is not and has not worked in over 3 weeks I need help

Smartcard does not always work have to wipe chip,does not reset customer services are less than helpful would not like ti relie in the on Anpost if on holidays in the Eurozone, would not advise having pay put in the account, they don't seem to have a problem taking their fees Did not work at all during Pandemic, do not feel I can trust this Smart Card

We closed our Ulster Bank account and, unfortunately decided to go with An Post Money BEFORE reading the reviews. At that stage I had already arranged to change standing orders etc. and so decided to go ahead. I really regret it. At first all seemed good and I do actually like the app which worked well for me. There were a couple of teething issues but I got through to someone okay and this was resolved. We have been with them a couple of months now. And then the problems started. Firstly, I came into an inheritance in the UK and the solicitors in the UK told me that An Post Money would not take the payment and so I had to use a different account which was very inconvenient. I transferred the money into An Post and then tried to buy some Prize Bonds from my An Post Account. This was not possible and so I rang An Post. After a long wait I spoke to someone who said she was going to speak to IT and get me a temporary dispensation (?) so that I could transfer some of the money into Prize Bonds. She was to get back to me. This didn't happen and so a couple of days later I emailed. No response. Another couple of days and I tried to set up a payment for a 'new' person. I just kept getting the message 'try again later'. I rang An Post twice, held on for a long time and then just got cut off. So I emailed again, outlining the problems and asking for an urgent response. Nothing so far. I have decided to close the account which means another significant batch of paperwork moving direct debits etc. again. I wish I could give a different review but I am afraid my experience is similar to other negative reviews. It makes me cross that they are holding a significant amount of MY money but I can't do anything with it!

A friend of mine opened an account recently and cannot download the app, has had money transferred abroad gone astray, no response from customer service. All very poor and disapointing - I would have expected more from An Post

I have been with an post for quite awhile and from the get go i have had major problems.
Account transfers
Direct Debts
Top ups of revolute
Card issues , these are normal banking tasks.. Not with An Post... Tip, Quit while you can An Post.
Worst customer sevice Ever!!!!
I reciently received a mail from an post stating that they have major problems, Their tech team CAN NOT give me a date as to when everything will be resolved.
Would not reccommend to my worst enemy !

"An Post Money" is the worst customer service I have ever come across.
Can't ever get through by phone, calling and on hold for an hour and then disconnects.
So many emails with a response time of about a week!
Different people each time and no closer to having "open banking" enabled which should be standard or easy set up for standing orders/DD's.
Horrendous!

Comical bank in process of leaving and very fast .I was a ulster bank customer and joined them,not happy was a mistake joining.

I moved back to Bank of Ireland after 6 months trying to the an issue with the App resolved. I was unable to install the app as it would not accept the answer to my security question. So many purchases I was unable to do because you need to verify using the app. I was unable to transfer money to revolut or add my card to my credit union online account.
It's impossible to get through to customer service and emails are either not answered or passed from person to person. Months and months of emails, all from different people with promises of escalation, and it's still not resolved. Enough is enough. While it worked it was actually quite good, but if an issue arises it's impossible to fix. I give up.

I will have to move away from An Post. Mostly when Apps are upgraded, it is an improvement. Not An Post. The App is unusable. (a) I am not auto-registered for online banking with my 5-digit pin. (b) Finding a 'Jar' is no longer easy. (c) moving money from 'Jar' to account is unbelievably complicated when it used to be so easy. (d) moving money from a 'jar' to another bank account is impossible. (e) when I open App, I no longer see what is in my current account AND my jar, with a total for both. I'm disappointed, as I really wanted this to be a success, and am one of the early adaptors to An Post Money. Ireland has never needed another bank in the market so badly as now, so please, whatever you have to do to get it right, do it now.

Only gave one star because wasn't possible to give zero. Absolutely diabolical customer service. Ringing customer service number for past 4 weeks . Grew a beard while on hold.
App stops working at least once a month . Don't torment yourself , bank elsewhere.