Smartaccount 

Currently on hold with the emergency contact number for 55 mins to report a lost or stolen card. I was out when I lost it so someone is possibly having a field day tapping away on It. This is beyond acceptable in this day and age for an emergency number to still be waiting this long. Cant give 0 stars or else I would.

There is no option for zero star so that's why I'm giving one star. 5 years already how I have account in An Post bank and I'm very very dissapointed with customer service. My Bank card expiering in few days. I should automatically received a new card at least one month before. Tried to call few times, of course no one answering. Send e mail... no answer. Contact them on FB messenger few times in few weeks, every time was promised someone will contact me in short time... nothing.. zero... Really bad experience, no comment!! Shame on you guys!

As much as I would like to support An Post banking, their service and customer service is so bad, that it actually feels like a scam. The App never works, onlne banking is impossible to access, email customer service can take up to 22 days to respond, phone customer service never ever works as you just get cut off after being on hold for a while. I was told by an An Post worker within a post office that Mastercard actually runs the An Post banking and the service is run from other countries. The guy in the Post Office told me that because it's impossible sometimes to spend your money with the banking service, Mastercard increases its profits every hour longer your money sits there. Regardless of whether that's true or not, it's a brutal, brutal, brutal banking service. Don't use it.

Absolutely horrendous should stick to selling stamps. Trying to buy stuff online card won't work money is there in my account. Tried to set up online banking app won't let me. Will ring them tomorrow and if I'm very lucky I will actually speak to someone. But not holding my breath changing bank next week. Ringing them is an absolute nightmare you could be waiting well over an hour. The people who work in the post offices know nothing about the banking side of it. Avoid them at all costs.

Ryanair won't accept the An post debit Mastercard to book flights or on board.

Unbelievably bad. Just beyond belief. Need money on a bank holiday? Good luck. App will be down. Need to buy petrol? Sorry, app is down. Need to transfer between savings jar and balance? Guaranteed error. Need to check your balance? Sorry, not today. Moved from Ulster bank which was a dream to use. I swear An Post has one tiny server running from someone's garden shed.

Have been experiencing constant issues with An post since early this year. Have sent numerous emails. Have spoken to a couple of people on the phone having held on for lengthy wait times and nothing resolved - keep being told its IT issues - Sent another email two weeks ago - no response. Tried phoning - keep being told can't answer phone due to volume of calls - ring again .... I wonder why they have such a volume of calls - could it be their appalling customer service!! I have money in my account which doesn't show in my app balance and now that they have updated the login banking it no longer works there either! Only resolution seems to be to close accounts and find a better Bank - which shouldn't be too hard! Beyond my comprehension why they offer a banking service if they are incapable of doing so properly.

Should be called STUPIDACCOUNT because it is anything but smart. If you read the reviews before joining An Post and the sign up with An Post then you are STUPID. We can't all be wrong.

Like a lot of people I moved here because Ulster bank are pulling out,

Worst decision ever. Can never access the app. My gym membership has been suspended, my virgin broadband subscription is hanging by a thread, the money is there for both but the app won’t allow me either gain access or approve any transactions,

I’ve opened an account with AIB and soon as I get my card, good luck An post it was a disaster you guys should stick to stamps and envelopes

Recently moved to An Post from Ulster Bank as they are closing. An Post provide a very poor service. Constant IT glitches with banking app and non answering customer services line. I have had more hassle with AN Post in last 4 months than in 20 years years previously banking with various banks in different countries. Very frustrating.

Worst bank ever. I was trying to do a simple thing change my number.
Have never got through to customer service. 9 times I rang over 1 hour on hold no ans bank is a joke of a place.i hate them

Worst customer service ever you will never get through to them. They must be joking or must be very lazy.

Payback Time! If you have a friend or family member who has hurt you in some way please consider asking them to get an An Post Debit Card. It will guarantee their embarrassment and frustration. Then, when there is a problem (as there will be) and they have to call customer service, well that's the nail in the coffin. Nothing will compare to this form of punishment. 90 minutes on hold (during this time I did ironing, did my food shopping 8k away, came home and had lunch). They double charged my last 4 transactions which meant there were no funds in my account. I was trying to pay for meal which was my treat and I was left red-faced as I had no other card with me. They were going to email me yesterday to see IF they could put the funds back in my account. I am still waiting. This is not the first time I encountered a problem with An Post! Not fit for purpose! As soon as my problem is resolved I will be moving on to greener pastures!

Absolutely s**t show of a banking system . Was told 48 hours max to login . It's been 3 days and I'm stuck in Norway with money in my account and no access , no money to send my daughter , no food etc. This is my first ever review but my god what a joke of a company its shocking I'd say a lot more only its PG.

Gave them a try earlier on this year as my main bank is leaving the market. It has been issue after issue. Unable to use the app for 4 months because of an apostrophe in my account name that they cannot rectify. Cannot pay the an post credit card with my an post debit card (hilarious), I had to use my wife's debit card from another institution to make credit card payments. This issue is still not resolved. I can only use the online banking portal on the website, which I don't mind to much, but half the time it just does not work. Getting them on the phone is almost impossible, but I will have to try again now on Monday morning due to another issue with my online current account. I am pleased to say that I have opened up a new account with another bank, and hope to be fully transferred over to them within the month. In conclusion, all I can say this that they have been a complete disaster, offer a very low standard of service to their costumers. They really and true should all lose their jobs, and the people on the wooer end of the company should just get away from them, there's plenty of other work out there. If I could give zero stars I would.

Whenever you call customer service, they never answer your phone or simply hang out. It is awful! When you need the most they do not help you so it is not worth even paying €5 monthly as they do anything. It is better to close the account and get a better one.

Bloody awful
This morning I sent my 3rd email in as many days complaining to An Post about the service (that they charge quite high rates for) isn’t working again.

Last week my credit card wouldn’t work inexplicably. No reply to that email and couldn’t get anyone on the phone.

Three days after I couldn’t make a payment onto the credit card via their website kept telling me - general error. I had to ring the automated system to make the payment which took ages. Funny thing is if missed the payment deadline they’d be onto me in a heart beat! Emailed about that - no answer.

Today the app doesn’t work, can’t access my money. Can’t make a transfer to my mother who needs a lend of a few quid. Can’t do anything with this service it’s bloody awful. After making the switch from KBC it now looks like I’d be better off with AIB. Dreadful altogether.

The worse bank ever,same problems over and over,been waiting for my replacement card 2 month,never answer to your emails,today have to pay my bills,card doesnt work,app doesnt open,noone answers the phone.never experience anything like this

The worst experience I've ever had. Everything from account showing zero balance to waiting over 2 weeks and still no replacement for a lost card. The phone app is pointless as it doesn't work most of the time. Customer service is pointless as you wait almost an hour every time you call and if you do get someone they can't or won't do anything. Then they say " it's just a small IT problem" and it takes weeks to fix. Not really a small IT problem if you can't access your money. I would urge everyone not to switch to An Post and if you have then switch back to someone else before the whole system crashes due to their incompetence and your money and data is lost

If I could give minus 5 stars I would. Truly horrific bank. Don’t go near them. Stole 250 quid from me saying ‘transaction failed’. Lost all the money. Bunch of scammers. The app is laughable. They’ve been saying ‘coming soon’ for a year, you can’t delete jars, it jumps anytime you press anything and you’ve to wait. Absolute embarrassment. The customer service are useless too. Stay WELL away. I’ll be going back to AIB now.