Smart Pension Avaliações 3.772

I have always had amazing help from everyone at Smart Pension. They have always been able to put me right.

I called Smart Pensions today and spoke to Joanne.
I had a number of query's and some tasks that needed to be sorted out. Joanne was most helpful and professional in dealing with the issues, she sorted everything out for me. She was so pleasant and displayed a lot of patience in order to rectify the situation. A very professional lady who knew and carried out her role with respect for the customers.

I was having trouble uploading my latest contribution, Sharon was absolutely brilliant helping me resolve the issue I was having all with a smiles and patients

My pension contributions have been “processing” since March, which means someone is probably earning interest or gains on them, just not me.

I used their unnecessarily long Typeform to ask why this is still the case and haven't received a reply. I then had to enable cookies just to access their live chat, which isn’t actually live chat. It simply told me to use the contact form again.

I’ve had to deal with Smart Pension before at a previous employer and was glad to leave it behind. It’s clearly a cheap option for employers, but a poor one for employees. I still have no idea why my contributions have been stuck processing for 2 months.

I had an issue uploading some data to the platform and Shannon was incredibly helpful in getting it sorted. It took no time at all and she also ensured we wouldn't have the same issue in the future. Excellent customer service!

Seyi was fantastic at providing clear and helpful solutions to the issues we were facing. Thank you!

Cyclical Re-enrolment, because it only happens every 3 years, is a nightmare. Anna helped navigate through and update where necessary, employee records and the relevant papdis file to make the information format work and get everything ready.

Naomi took the time to understand my queries and was extremely helpful and patient in resolving them. She had a very calm and friendly approach and a very reassuring manner. I felt confident that she was doing her best to resolve my queries. She didn't rush me or make me feel like I was taking up her time.Naomi is a great asset to the SMART team.

all my quires are fixed patiently and amazing to talk to Anna

Very very helpful advisors, whom always sort out queries and explain everything. They are also very patient with idiot clients 🙄😂

Shannon was really helpful and knowledgeable. Thank you very much

The speed with which my call was answered. Lisa's knowledge, courtesy, and patience.

Shannon was very friendly and helpful.
Excellent knowledge and keen to help

Elisa was really brilliant. Very patient to help me through with feeling my pension claim application forms.

Really grateful for help from Shannon, who made process of transferring scheme very straight forward

Joanne is pleasant, professional and most of all patience. She answers all my questions without any hesitation as she knows them like the back of her hand. She's definitely a great asset to the company.

Shannon was a great help in sorting out the re-enrolment issues I had with the Sage system

The customer services operator, Seyi, was very helpful and patient. Her knowledge of the software was brilliant, both for Smart Pension and Bright Pay. She dealt with my queries completely.

My experience was great. Ms Joanne has really help with my query and am able to progress further.