Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Ver mais
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Veja o que dizem as avaliações
I find the website slightly difficult to navigate, however on the phone the help is fantastic and while speaking with Naomi today she calmly and patiently talked me through what I needed assistance w... Ver mais
Lisa was absolutely wonderful, she was very patient and talked through the corrections I needed to make. As I explained to Lisa I am new in this role and the previous payroller had not left any instr... Ver mais
A empresa respondeu
Excellent service. Your staff was very knowledgeable, patient, caring, spoke very clearly, listened to my queries and helped to solve all the problems I had. She is excellent and attended to all m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Smart Pension
Escrito pela empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contato
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I found Smart Pension platform…
I found Smart Pension platform confusing and difficult to understand. Rebecca helped me understand the site better and solve all my issues.
13 de julho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you for leaving a review. Your feedback is important to us. We’re delighted to hear that Rebecca was able to help you with the issues. If you need any more support please let us know.
Thanks,
Smart Pension
helpful and clear
Ainara was very quick at contacting me when I raised the query. She explained clearly what needed to happen and followed up when she said she would. Excellent level of service.
13 de julho de 2026
Resposta da Smart Pension
Hi Helen,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Laura dealt with me today I am happy…
Laura dealt with me today I am happy with the service provided she answers all the relevant questions I had asked I like her energy keep doing what you do. Appreciate you taking the time to help me out today enjoyed our chat with you today. Have a lovely rest of your day ahead.
Thanks Again
Rhys
10 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Rhys,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Grateful for Isabel.
Called with several queries and got through to Isabel. Very friendly, polite and patient.
Managed to go through all my queries and Isabel made me feel at ease as pensions isn't my forte, give me a tax enquiry and i'm fine.
Isabel made the call as smooth as possible and i came away feeling confident with what i needed to do.
Massive THANK YOU Isabel!
10 de julho de 2026
Resposta da Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Fast and efficient
Shannon was amazing provided me the exact information I needed.
10 de julho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Joanne Gray was polite and knowledgable.
9 de julho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Laura best customer care ever
Laura was patient, helpfull and top professional. Really helps and make my day.
9 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Carlos,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to share my excellent experience with Bethany
I wanted to share my excellent experience with Bethany today the 09/07/26. She was very professional, took time to listen carefully to me and addressed my request promptly. Bethany also explained everything clearly, so that I could understand perfectly. I am truly very happy with the service Bethany provided.
9 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Gift,
We’re so happy to hear that Bethany provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Couldn't be more patient
Both Ainara and Joanne were extremely patient with me. Nothing was too much trouble even though I had a complex problem. Ainara pointed me in the right direction, Joanne provided the solution I needed with much patience and care. With much appreciation.
9 de julho de 2026
Resposta da Smart Pension
Hi Peter,
We’re so happy to hear that Ainara and Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lack of Modern Account security features - Risky
While the core functionality of the website is commendable, there are significant deficiencies regarding modern security protocols, particularly given its handling of sensitive financial data. It is highly concerning that basic protective measures, such as Multi-Factor Authentication (MFA) and Passkeys, do not appear to be implemented across the user accounts. I have raised this issue previously, but it remains unresolved. For any system managing financial information today, adopting robust security features like MFA and passkey support is non-negotiable. This area requires urgent architectural review and an immediate upgrade to meet modern industry standards.
9 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi SF,
Thank you for taking the time to share your feedback. We are pleased to hear that you value the core functionality of our website, and we take your comments regarding account security very seriously.
We are committed to regularly reviewing and improving our services, and your feedback will be shared with the relevant teams as part of our ongoing consideration of future security enhancements and platform developments. We appreciate you bringing this to our attention, as feedback like this helps us continue to identify opportunities to improve the experience for our customers.
Thanks,
Smart Pension
The person who helped was very clear…
The person who helped was very clear helpful and very patient friendly
9 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Antony,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Rebecca was so helpful and explained…
Rebecca was so helpful and explained everything so simply and clearly
9 de julho de 2026
Resposta da Smart Pension
Hi Julie,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Rebecca was a great help I highly…
Rebecca was a great help I highly recommend her
7 de julho de 2026
Resposta da Smart Pension
Hi Pauline,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Anna was really helpful with our…
Anna was really helpful with our pension query, all resolved during the call
6 de julho de 2026
Resposta da Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca 5 stars !!
Was speaking with Rebecca who was extreamly professional helpful & couldnt have done better
6 de julho de 2026
Resposta da Smart Pension
Hi Kora Healthcare UK Ltd,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
ASSISTANCE WITH PENSION CONTRIBUTIONS
The help I have received when in new territory of a task has been dealt with for me with patience, kindness and total professionalism by Ainara.
She helped with payroll of pension contributions. The employee had cancelled his payments, however the Company had continued to pay contributions without the knowledge of the employee's cancellation, resulting in account discrepancies
3 de julho de 2026
Resposta da Smart Pension
Hi Sarah,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Super helpful,
Super helpful,
Answered all questions and assisted with the issue at hand and gave further guidance on what to do next.
6 de julho de 2026
Resposta da Smart Pension
Hi Tim,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Maggie was extremely helpful
Maggie was extremely helpful, if every employee is like how she was today I give this entire company a huge recommendation
6 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Mo,
Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Long standing matter from a previous provider finally resolved!
There was a long standing matter from a previous pensions provider and when they took over, Smart Pensions have been quite supportive. Rebecca, Lucy and Naomi reviewed the issues at different times and they assisted in resolving it. Naomi in particular was very patient and professional! Generally, I would recommend this company because you always get to speak to someone and they always try and resolve your issues. No ifs, No BOTS!! Well done Smart Pensions
3 de julho de 2026
Resposta da Smart Pension
Hi Ladi,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Resposta da Smart Pension
Hi Howard,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
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