Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Ver mais
A empresa respondeu
I have only had one dealing with Smart Pension's support team but the experience was second-to-none. A very polite and friendly agent who was unbelievably helpful and settled all the queries I had.
Rebecca was very helpful in resolving my query. I was having audio issues and she couldn't hear my speaking, but she went the extra mile by calling me back to ensure she could help. Great customer ser... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Smart Pension
Escrito pela empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contato
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Smart Pension
Hi Howard,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Thank you Anna
Anna was so very helpful and patient and resolved my upload problems with ease, nothing was too much trouble -thank you Anna
3 de julho de 2026
Resposta da Smart Pension
Hi Cathy,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Extremely helpful service and very easy…
Extremely helpful service and very easy to use
Very nice people too
2 de julho de 2026
Resposta da Smart Pension
Hi Mark,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I talked to Lisa today
I talked to Lisa today, she was very helpful with my very extensive query but had it sorted efficiently and effectively. Thank you.
2 de julho de 2026
Resposta da Smart Pension
Hi Get A Drip Franchise Ltd,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent and knowledgeable advice…
Excellent and knowledgeable advice regarding a really quirky issue. Very polite and pleasant. Thank you Anna
1 de julho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very courteous and very helpful
Very courteous and very helpful
1 de julho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Mr JB Lynch,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Excellent customer service
Ainara was the adviser who dealt with my queries, the adviser was super efficient and solved all of the queries I had. Her telephone manner was very pleasant and she spoke very clearly.
Excellent customer service.
1 de julho de 2026
Resposta da Smart Pension
Hi Virginia,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very patient and knowledgeable
Very patient and knowledgeable. Resolved the issue, quickly. Thank you.
1 de julho de 2026
Resposta da Smart Pension
Hi Jonathan,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Laura in Bournemouth is an absolute…
Laura in Bournemouth is an absolute credit to Smart Pensions. I was dreading calling as I just assumed that getting statements would be a nightmare. On top of this I needed to change details. Laura was absolutely incredible, lively (despite it being just gone 5pm and really she should have finished work) but resolved my issue in no time. To Laura's boss this woman needs a payrise (and no she is not paying me for this review :-)
30 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Nadine,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Prompt, Professional and Proficient !
Very prompt response to my call and was able to completely resolve my query and provide additional advice by e-mail.
30 de junho de 2026
Resposta da Smart Pension
Hi Mike,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Great help and assistance from Lisa
Great help and assistance from Lisa. Explained everything clearly and helped resolved the issues
30 de junho de 2026
Resposta da Smart Pension
Hi Paul,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Email Spam
Repeatedly sending me email marketing nonsense every few days. They don't provide control over your marketing preferences anywhere. There is no unsubscribe link in the email.
It is impossible to contact them - their contact form is a complete mess.
Only after posting here did I get a response.
They asked for my NI number and policy number... to unsubscribe.
This should have been a simple reply to the original marketing email with a "Please unsubscribe me." which went completely ignored.
I've reported this to the ICO.
30 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Will,
Thank you for taking the time to leave a review. We have located your details and made the necessary changes to your communication preferences. We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Thanks,
Smart Pension
Ainara was extremely helpful
29 de junho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I had a chat with Laura (Bournemouth)…
I had a chat with Laura (Bournemouth) today and she helped me take care of my enquiries.
I was really satisfied after speaking with her and I really felt catered to. She was attentive, gentle and loving. If all staff at Smart Pension are like Laura then everyone will be happy.
26 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Jordan,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Got though straight away spoke to a…
Got though straight away spoke to a lovely lady who sorted out my problem straight away something I had been trying to do for hours brilliant service
25 de junho de 2026
Avaliação não solicitada
Resposta da Smart Pension
Hi Michael,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
One Call - Problem Solved!
Being totally unfamiliar with your product and uploading from the payroll software, Naomi was extremely patient and helpful. She explained in clear, simple language what to do and then how to check that the submission had been well received. Excellent service! Thank you.
25 de junho de 2026
Resposta da Smart Pension
Hi Peter,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Problem solved first time
Anna was so helpful. She new exactly how to sort my issue out first time. Her customer service skills and telephone manner are impeccable!
Also, my call was answered so fast. No waiting around listening to hold music. Thank you
25 de junho de 2026
Resposta da Smart Pension
Hi Angela,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I had a problem with my upload of…
I had a problem with my upload of contributions and called Smart and was put through to Anna what a lovely pleasant and helpful lady she was. Nothing was a problem and she helped me get my upload through with ease. She waited on the line until the contributions arrived at Smart. Thanks so much Anna you are wonderful
25 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Lovely Confident Service
Lovely Service and sorted my query with ease and confidence
25 de junho de 2026
Resposta da Smart Pension
Hi Kim,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Excellent service!!
Excellent service!!
Very quick to answer the call and very helpful with my query which was resolved.
24 de junho de 2026
Resposta da Smart Pension
Hi Nichola,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
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