SnowTrex UK Avaliações 

169
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have just booked my second ski holiday with snowtrex this year.its simple pick up the phone you get a highly professional young man who understands your requirements . Its always efficient and off... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Fairly easy to use website. Could still be improved but works well. Staff very helpful when speaking on phone, but could look into queries, find out small specific questions and return with a reply, w... Ver mais

Avaliado com 5 de um total de 5 estrelas

We stayed at schillerhof in Bad Gastein as a family of four. Spacious well equipped accommodation in very accessible resort. Enjoyed the relaxing pool and sauna within the accommodation and the lively... Ver mais

Avaliado com 5 de um total de 5 estrelas

Since a friend sold his Swiss ski lodge a few years back I have had to source my own winter trips. The choice across European resorts is extensive with Snowtrex. I find the accommodation ratings alig... Ver mais

Detalhes da empresa

  1. Férias de esqui
  2. Agência de turismo

Escrito pela empresa

SnowTrex holidays are characterised by simplicity and clarity and are based on the customer's expectations on individuality and service. Our packages include accommodation and lift passes, as well as different extra services such as ski lessons and equipment hire. In most resorts, a wide selection of different accommodations and categories is offered, so that different target groups can find a suitable offer. Holiday categories based on different demands, such as family-, spa- or luxury holidays, help customers find suitable offers. SnowTrex – individuality and service!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

169 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,8

Todas as avaliações

(169)

19 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Very easy to find fantastic skiing holidays

Very easy to find fantastic skiing holidays but unfortunately some of information regarding amounts of ski pistes not accurate which could be misleading. This is the only reason I gave 4 stars not 5. We have been in April 2022 on skiing holidays with Snowtrex and it was great. So we booked again with Snowtrex a different ski area this year and we hope we will have similar experience.

28 de setembro de 2022
logotipo da SnowTrex UK

Resposta da SnowTrex UK

Dear customer,

Thank you very much for your positive feedback.

We are pleased that you had a wonderful skiing holiday and would like to travel with us again.

Please feel free to contact our customer service at info-uk@snowtrex.com with any suggestions for improvement regarding the ski slope details. We would like to constantly improve our website and make it more customer-friendly.

Yours sincerely,
your SnowTrex Team

Avaliado com 5 de um total de 5 estrelas

Flaine holiday booking

Lots of choice of resorts and the price is Fab considering the lift pass is included. Another added bonus was during the booking process there was an option to get the skis, poles and boots and the price was about £40-£50 less than the hire shop!! I’ve used snowtrex before and I’ll continue to do so. I think by the time we hired the car and got the flights we saved about £250 on brochure price and as the prices seem to be going up it’s a welcome saving

9 de julho de 2022
Avaliado com 1 de um total de 5 estrelas

Missold ski holiday

Previously used snowtrex and had no issue, now must be under new management or struggling as they have become a scam operation.

Completely missold us a ski package for thousands of pounds.

Advertised as ski in, ski out with distance to lift 0-50m. Was actually hundreds of meters from the nearest point on the piste.

Room did not have the facilities advertised and was in a dangerous state of repair with live wires exposed in multiple areas.

Most of the advertised ski area was closed for the entire trip with only 1 or 2 short blue runs for a group of advanced skiiers.

Lots of extra fees and charges upon arrival for things like bed sheets or towels.

Charging fees to use a debit or credit card to pay on their website despite this being an illegal practice (as per Payment Services Directive (PSD2) of european law).

The list goes on and on, holiday from hell and we were all counting down the day to be able to go home.

Wrote to snowtrex to complain multiple times and the reply was that they are under no legal obligation to do anything to fix it, continue to falsely advertise this package on their website and their compensation was £15 off our next booking.

Do yourself a favour and avoid this company.

23 de junho de 2022
Avaliação não solicitada
logotipo da SnowTrex UK

Resposta da SnowTrex UK

Dear customer,

We are very sorry that, despite intensive communication, this evaluation has come about, which unfortunately now also contains simply false allegations.
You have withdrawn your entire payment without notice or consultation. However, an unauthorised withdrawal of the price is punishable under criminal law, which is why we have already taken further steps.
If you have any further questions, please do not hesitate to contact us personally at any time.

Avaliado com 5 de um total de 5 estrelas

Great service.

Very speedy, efficient and straightforward.
Have used Snowtrex before and see no reason not to keep doing so.
Strongly recommended.

1 de abril de 2022

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