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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Ver mais

Avaliado com 5 de um total de 5 estrelas

Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the... Ver mais

Avaliado com 2 de um total de 5 estrelas

Good quality clothing but wasn’t pleased with the service got next day deliver but then didn’t come till 8 days later. Also was told because of the delay I’d get a refund on shipping but I didn’t pay... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I like the branding, I'm very disappointed that the baseball cap feels incredibly cheap, I would not buy from this company again afraid to say, the badge is cool the style is cool but the cap is chea... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

249 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Never again

Never again

30 de abril de 2026
logotipo da SOCIETE NOIR

Resposta da SOCIETE NOIR

£20 Credit was offered due to unhappiness at Ireland postage charges which due to taxes and charges are out of our control.
This shipping has been applied to all of your 7 previous orders & we offered the credit as a gesture for your repeat custom.
It’s a shame that something we can not control has led to this review.

“ Unfortunately Royal Mail do have taxes and charges shipping into Ireland so our FREE postage does say this is for UK mainland. This is ultimately why you were charged

We can see you are a loyal customer though and do not want you to be dissatisfied.

Would a credit of £20 towards your next order (the cost of shipping paid + £5 towards the next shipping) be satisfactory for you as a resolution?”

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service. Quick replies and more than happy to help :) They went above and beyond for me, way more than they needed to. Massively appreciated. Thanks agaim guys :)

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The items are TOP QUALITY!

The items are TOP QUALITY!! So good I keep coming back for more. The team on admin are amazing too, I received some items that happened to be duplicates but also received a message to say some items i ordered were out of stock, the efficiently asked me to send them pictures of what i had already and then sent out an order to make sure everything I got was different. Items arrived today and I am over the moon. I will continue to shop here as long as they are open!!

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Replied in good time

Replied in good time
Went above and beyond to get me discount on already heavily discounted items
10/10 would recommend

Will be ordering items again in the near future

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order #31368

Order #31368

I have honestly had the worst experience with this company. They sent me a hat that doesn’t fit the description on the website.

They Have taken a ridiculous amount of time to provide a returns label and now the item is returned, they refuse to refund me.

Do not deal with or buy from this unprofessional company!!!

I will get my refund from my bank!! What a disgrace!!!

21 de setembro de 2025
Avaliação não solicitada
logotipo da SOCIETE NOIR

Resposta da SOCIETE NOIR

Return received 3 working days ago. Whilst we try and be as swift as possible, refunds go through a payment merchant and your bank and ultimately can take 3-5 working days to hit your account from the moment we action this. We do need to check the product to be unworn before we can do this.
We are sorry we can not do all of the above instantly for you, we wish we could but we do have to follow processes and timeframes out of our control.
Your postage was also covered for this returned item, yes, due to the product image displaying a slight difference to the cap branding.
We have done all of your requests and done this as quickly as possible.

Avaliado com 5 de um total de 5 estrelas

Awsome sets and styles and I’ve bought…

Awsome sets and styles and I’ve bought a few now over the years! Also fit perfectly every time! Great cloths and also great people running the company,as some stuff I ordered was out of stock they sent me some extra cloths as a apology witch they didn’t have to do and I was very grateful 10/10 thanks!!

8 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional customer service…

Very easy to work with got a personal call after leaving a email the problem was sorted straight away and I got a discount code for my next purchase so very happy customer

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Communication with store doesn't exist!

Communication with store doesn't exist!

3 de setembro de 2025
logotipo da SOCIETE NOIR

Resposta da SOCIETE NOIR

AWAITING RESPONSE;
From: Societe Noir
hello@societenoir.co.uk
Date: 6 September 2025 at 14:39:48 BST
To: Daniel Leng *removed email address*
Subject: Re: Automatic reply: Order #31291 confirmed

Hi Daniel,
Firstly we do advise 48-72 hour working day replies as per our auto email. We are still within that time frame.

Your order was sent out straight away and delivered on 4th September under tracking YA082646779GB (found in your order profile)


Here you can also see the proof of delivery image

If this hasn’t been received please let us know so we can start an investigation. I will mention though, requesting a “delivery at west Harding loading entrance” may not be the easiest thing for a Royal Mail driver on strict time restraints to find.

Once you let us know if received or not after checking POD we will take according next steps.

Thanks
Josie

T:
W: www.societenoir.co.uk

Avaliado com 3 de um total de 5 estrelas

Mixed review

Delivery was fine. Communication could have been better and refund took a little longer than expected, but appreciate delays & errors can occur. All sorted in the end, thanks.

13 de julho de 2025
Avaliação não solicitada
logotipo da SOCIETE NOIR

Resposta da SOCIETE NOIR

Hi James,
We are sorry you had a poor experience on this occasion. An error in our warehouse move presented an incorrect returns address. We naturally had to await the stock back before we could process the refund, albeit completely our issue and not yours.
We hope we can rectify this in the future

Thanks
Josie

Avaliado com 2 de um total de 5 estrelas

I have been waiting for a response for…

I have been waiting for a response for a refund for 6 days from when they asked if i would like a refund due to a missing parcel which is ridiculous.

Hi Josie,

No after i got an email asking whether i would like a refund to which i replied, i have yet to get any contact back acknowledging my choice for a refund or when i will be expected to get it. I have since sent another email 2 days ago asking about it again to which i have had no reply. Can you sort this out for me thanks. #30971

19 de junho de 2025
logotipo da SOCIETE NOIR

Resposta da SOCIETE NOIR

Hi Ethan,
All emails have been responded too?
We advised refunds can take 3-5 working days to hit your account from when they are processed.
Thanks
Josie

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