Still havent received my order and it said it was delivered on the 4th of august. No communication from anybody and sent multiple emails, scamming wasters.i ordered on the 19th of july btw
A empresa respondeu
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Veja o que dizem as avaliações
I stupidly had my hat sent to the wrong address but I was contacted by the company and they had my hat sent straight back to me almost immediately. Wasn’t expecting them to get in touch to be honest.... Ver mais
After buying many caps from different brands, these are the best quality. Great customer service as well, easy to speak to and respond quickly.
I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Ver mais
Detalhes da empresa
Escrito pela empresa
@societenoir
Informações de contato
The robert St Hub, 12-14 Robert street, M31EY, Manchester, Reino Unido
- hello@societenoir.co.uk
- www.societenoir.co.uk
3,9
Muito Bom
256 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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As pessoas também visitaram
Ordered on the 26th Oct
Ordered on the 26th Oct
Item still not received multiple emails sent with no reply
26 de outubro de 2025
Avaliação não solicitada
Order #31368
Order #31368
I have honestly had the worst experience with this company. They sent me a hat that doesn’t fit the description on the website.
They Have taken a ridiculous amount of time to provide a returns label and now the item is returned, they refuse to refund me.
Do not deal with or buy from this unprofessional company!!!
I will get my refund from my bank!! What a disgrace!!!
21 de setembro de 2025
Avaliação não solicitada
Resposta da SOCIETE NOIR
Return received 3 working days ago. Whilst we try and be as swift as possible, refunds go through a payment merchant and your bank and ultimately can take 3-5 working days to hit your account from the moment we action this. We do need to check the product to be unworn before we can do this.
We are sorry we can not do all of the above instantly for you, we wish we could but we do have to follow processes and timeframes out of our control.
Your postage was also covered for this returned item, yes, due to the product image displaying a slight difference to the cap branding.
We have done all of your requests and done this as quickly as possible.
Awsome sets and styles and I’ve bought…
Awsome sets and styles and I’ve bought a few now over the years! Also fit perfectly every time! Great cloths and also great people running the company,as some stuff I ordered was out of stock they sent me some extra cloths as a apology witch they didn’t have to do and I was very grateful 10/10 thanks!!
8 de outubro de 2025
Avaliação não solicitada
Professional customer service…
Very easy to work with got a personal call after leaving a email the problem was sorted straight away and I got a discount code for my next purchase so very happy customer
11 de setembro de 2025
Avaliação não solicitada
Communication with store doesn't exist!
Communication with store doesn't exist!
3 de setembro de 2025
Resposta da SOCIETE NOIR
AWAITING RESPONSE;
From: Societe Noir
hello@societenoir.co.uk
Date: 6 September 2025 at 14:39:48 BST
To: Daniel Leng *removed email address*
Subject: Re: Automatic reply: Order #31291 confirmed
Hi Daniel,
Firstly we do advise 48-72 hour working day replies as per our auto email. We are still within that time frame.
Your order was sent out straight away and delivered on 4th September under tracking YA082646779GB (found in your order profile)
Here you can also see the proof of delivery image
If this hasn’t been received please let us know so we can start an investigation. I will mention though, requesting a “delivery at west Harding loading entrance” may not be the easiest thing for a Royal Mail driver on strict time restraints to find.
Once you let us know if received or not after checking POD we will take according next steps.
Thanks
Josie
T:
W: www.societenoir.co.uk
Mixed review
Delivery was fine. Communication could have been better and refund took a little longer than expected, but appreciate delays & errors can occur. All sorted in the end, thanks.
13 de julho de 2025
Avaliação não solicitada
Resposta da SOCIETE NOIR
Hi James,
We are sorry you had a poor experience on this occasion. An error in our warehouse move presented an incorrect returns address. We naturally had to await the stock back before we could process the refund, albeit completely our issue and not yours.
We hope we can rectify this in the future
Thanks
Josie
I have been waiting for a response for…
I have been waiting for a response for a refund for 6 days from when they asked if i would like a refund due to a missing parcel which is ridiculous.
Hi Josie,
No after i got an email asking whether i would like a refund to which i replied, i have yet to get any contact back acknowledging my choice for a refund or when i will be expected to get it. I have since sent another email 2 days ago asking about it again to which i have had no reply. Can you sort this out for me thanks. #30971
19 de junho de 2025
Resposta da SOCIETE NOIR
Hi Ethan,
All emails have been responded too?
We advised refunds can take 3-5 working days to hit your account from when they are processed.
Thanks
Josie
The product is great but I ordered next…
The product is great but I ordered next day delivery for £4.99 and it took a week to come.
5 de julho de 2025
Unbelievable company
Unbelievable company, the quality is why I love it, always so fresh and long lasting.
9 de julho de 2025
Avaliação não solicitada
Great customer service and great…
Great customer service and great quality would definitely buy again.
29 de junho de 2025
Avaliação não solicitada
Excellent and friendly service
Excellent and friendly service, would highly recommend!
5 de junho de 2025
Avaliação não solicitada
The small size is completely off it fit…
The small size is completely off it fit my dad who is a large
7 de maio de 2025
Resposta da SOCIETE NOIR
Hi Charlie;
A Medium was ordered & the item oversized so this would naturally be a true to size fit if someone is large,
Happy to swap / exchange if required.
We do also have true to size fitting items which should be outlined in the descriptions of the products.
Thanks
Josie
Arrived late
Arrived later than advised, but didn’t receive any confirmation or tracking info so assumed not shipped as no update and when i was expecting to arrive
23 de maio de 2025
Avaliação não solicitada
Resposta da SOCIETE NOIR
False review;
Hi Ricardo, our terms do state that we only ship on working days (Saturday, Sunday and bank holiday Monday are not working days)
Your item was delivered to safe place requested via Royal Mail tracking TQ860922967GB the next available working day it could possibly be delivered.
We did clarify this to you over email.
This is also your third order so we quite clearly are not scamming you.
If it’s missing all you have to do is reach out via the appropriate channels for this to be dealt with correctly.
Thanks
Josie
I’ve been shopping with societe noir…
I’ve been shopping with societe noir for years and never had a bad experience! Delivery is always fast and on time couldn’t recommend them enough 👍🏻
27 de maio de 2025
Avaliação não solicitada
Top brand
Top brand! Always bringing new quality stuff out. And clothes are spot on! Customer service is always brilliant aswell!
20 de maio de 2025
Avaliação não solicitada
I spent over £80 on your website and…
I spent over £80 on your website and received the wrong hat. Sent you an email explaining what was wrong and still haven’t had a reply back sent me a hat in replacement which I didn’t like.
25 de abril de 2025
Always 10/10 quality
Always 10/10 quality. stocked up on all the new bits and replaced some older items, never disappoints and packaged securely so the hats dont get crushed.
21 de abril de 2025
Avaliação não solicitada
Really good fitting hats
Really good fitting hats - got 6 caps now
24 de abril de 2025
Avaliação não solicitada
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