SolgaardAvaliações 

Exceptional customer service!! I will definitely recommend their travel system. Their Sleek polished design and awesome service is worth the investment!

I have a check in closet I have had it for four years or so use every week for business. we were on vacation in Hawaii when I packed to leave I heard something hit the floor Looked and two rivets had popped out of my hinge. I called Solgaard they said send a video and I did received an email back thanking me then another email informing me the Suitcase would be replaced. I would like to thank you. Everyone was very helpful and courteous.

My luggage got damaged. I submitted a picture and asked if this is covered by warranty or if it can be repaired. Jay from Solgaard to the rescue! He said absolutely and just send proof of purchase.
48 hrs later I received follow-ups and a tracking number with a new luggage on its way!!!!! Jay made my experienced as smooth and pleasant as any consumer can experience! Thank you Jay and Solgaard! Loyalist since 2019

Recently, I contacted this company about a part I wanted to order and was fortunate enough to work with one of their representatives, Jess. She was absolutely fantastic. I couldn’t have asked for more prompt service, and she truly went above and beyond to resolve my issue. Thank you for hiring such smart, competent people. I would highly recommend this company—their service, their products, and especially their people. Thank you again.

I had made a purchase recently and forgot to add a discount code to my order. The solgaard helpdesk (Armely) team was able to review the code i had which was still valid and was able to process the discount and refund the difference quickly and with no hassle as id i had used the code on check out.

I purchased my original Lifepack suitcase several years ago and recently reached out regarding an issue. Given how much time had passed since the original purchase, I wasn’t sure how the situation would be handled.

There was some back-and-forth while the case was reviewed, but once escalated, the team took the time to properly assess everything and ultimately provided a full replacement. That level of follow-through really demonstrates that Solgaard stands behind its products long-term.

A sincere thank you to Zee for helping guide the process and seeing it through to resolution. I appreciated the professionalism and effort involved.

Overall, I’m very satisfied with the outcome and impressed by the company’s commitment to making things right.

Excellent suitcase! Don't know how I travelled without it! It is so sturdy and holds so much. And, when a part broke, the company mailed me a new one and a return shipping label to return the broken one.

They’ve put together a great product and I’ve enjoyed using it when I travel. I’m a proud owner of two of their products, a piece of luggage and a backpack. Both incredible solid travel pieces. I need to brag about their customer service. After arriving at my destination I noticed a pin from a hinge missing. I reached out to customer service to see if this would be an issue. Within a few email exchanges I had a replacement being sent to me. Top tier product and customer service. You won’t go wrong buying from Soolgard.

My husband bought me a Solgaard suitcase for Christmas about 2 years ago for a new travel business position. I love the suitcase! When the zipper was damaged, I was really upset. I reached out to Solgaard with a picture of the damaged zipper and they immediately reached out to me to provide a replacement and even gave me great suggestions on what to do with my old suitcase. Since it still has some life left to it, I thought the idea of donating to a local foster was an excellent idea. I received the replacement suitcase in less than a week. Excellent customer service!

A whole lot of wow!

I’ll start off by saying I bought my first travel case four years ago and liked it so much that I decided to go back and buy the bigger one called the trunk. I use that one maybe two or three times in the last couple of years and it had a stress crack in it. I got in contacts with Solgaard and she asked for a picture. I sent her a picture and said no problem, we’re sending you a new one and you can keep the old one or donate it. Unbelievable company. You’ve got me for life. My girlfriend is now looking at getting a couple of suitcases as well. Thanks guys.

Beautiful, polished bag—exactly what I wanted. Minor issue on arrival, but customer service responded quickly and sent a replacement with no hassle.

The website and adds were spot on. So many times the ads and the marketing doesn't live up to the actual product. This suitcase arrived to Alaska in just days (without paying extra for shipping), the luggage was really nice, sturdy, solid and not at all cheap like others.

Wow - this has been amazing customer service!

Thank you very much - I will continue to be an advocate for your products!

We have loved our suitcase and carry-on from the beginning. I had a problem with my carry-on and wile the replacement part was out of stock, they made it right. Their customer service was very helpful and responded in a timely manner.

I bought the carry-on for my daughter 3 years ago. Recently, the outer shell cracked in 2 places and I sent a message to the company to see if there’s warranty. A Solgaard representative responded to me right away and in less than 2 weeks, resolved the issue with a replacement. It took 2 weeks because of my delay in sending a picture of the cracked shell; otherwise. Issue would’ve been resolved in less time. I’m very impressed with Solgaard’s products and bought several for me and my husband. Now, I’m more impressed because of their level of commitment to customer service!!! Thank you for the best customer service I’ve ever experienced!!!

What an amazing company. I have purchased 2 large check in luggage, a Carry on and a backpack. How they make these by saving the environment is to be commended. One of my large check in luggage was damaged by an airline and Jay was happy to replace it. His professionalism and quick response time are second to none and I will continue to tell my friends about this state of the art luggage. In fact my friends have also purchase these. I go on long trips so these suitcases hold quite a bit, especially since I buy a lot of souvenirs.

When a discount code didn’t work, I contacted Solgaard and Jess immediately worked out a solution and I now eagerly await the arrival of my items, including the Optimist 2.0!

I utilize my Solgaard carry on almost weekly for business travel. When my carry on cracked, I contacted Solgaard and had a fix within 24 hours. A new carry on is now in route. I will continue to be a customer thanks to the easy customer service. It is hard to find good customer services now a days, so it is much appreciated.

The product and customer support has been well worth the price tag! I travel extensively and this is the only luggage I use. The product support has been second to none. Well done Solgaard and team!

My large suitcase cracked during one of my travels. I called customer service and spoke with Redenthur, who was very helpful with processing my claim. Within 24 hours, an email notified me that a new suitcase would be shipped to me. I am happy that the process was easy and that the company stands by its warranty.