Due to a typo I put in my postcode, my parcel ended up at the wrong address. I tracked it down, it had been handed back to Evri (who claim no knowledge of it). Sosander have been excellent, particular... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Charlie from the Support Service was incredibly supportive, empathetic and helpful. I was having difficulties trying to navigate the Returns System as I am 80 years old and not completely IT confident... Ver mais
I was impressed as I had a 10% of voucher and forgot to take it off my order. Charlie wasamazing she rembursed me. A lovely shopping experience, professional staff and wonderful clothes. Wendy Lavalle... Ver mais
A empresa respondeu
Sofia was really helpful and rapidly resolved the query re my order. She also sent me email confirmation as I requested. Quite excellent. She was 5 star. The only reason this is not 5 star overall... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Informações de contato
Water Lane 40, SK9, Wilmslow, Reino Unido
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing clothes and excellent customer service
I have used this company many times, the clothes are fab and very good quality. I have always experienced excellent customer service.
I recently sent an email with an enquiry and within hours I had a reply off Charlie, who answered my question straight away. Thank you again, excellent products and customer service from Charlie.
6 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you’ve had such consistently positive experiences with both our clothing and customer service. It’s great to know Charlie was able to respond so quickly and answer your query straight away — we’ll be sure to pass on your kind words to her.
Thank you again for your continued support — it really means a lot to us.
Team Sosandar xx
I needed to get in touch with Sosander…
I needed to get in touch with Sosander with 2 questions I had to ask about. The reply was quick and very helpful on both questions. By a lovely lady called Faye. Very good customer service. I have also rang them in the past and a quick response.
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello Miss Bailey
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to answer both your questions quickly and helpfully. It’s also great to know you’ve had positive experiences when calling us too — that really means a lot.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service from Faye with regards to a return.
Rectified very quickly, top class service.
6 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to resolve your return quickly and provide such top class service. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Amazing customer service
I needed to return an item and did not have my order number. I contacted customer service and got an instant response from Sofia who sent me the number and link to the returns page.
Excellent customer service, cannot fault and special thanks to Sofia.
4 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to respond instantly and get everything you needed to complete your return. We’ll be sure to pass on your special thanks to her — she’ll be so pleased!
It means a lot to know you can’t fault our service. Thank you again for your support.
Team Sosandar xx
Fantastic customer service
Fast efficient replies to my questions. Charlie quickly sorted out my return and sent a QR code. If only other companies had such a fantastic customer service team. Well done Charlie and Sosander.
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Lynn
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear that Charlie was able to sort your return so quickly and provide the QR code for you. We’ll be sure to pass on your kind words — she’ll be so pleased!
It really means a lot to hear such positive feedback about our team — thank you for your support.
Team Sosandar xx
Excellent customer service
Excellent customer service. Sofia was extremely helpful
3 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Claire
Thank you so much for your lovely review ⭐
We’re delighted to hear you received excellent customer service and that Sofia was so helpful. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
I had an issue with a discount code…
I had an issue with a discount code that I had received not working- Sofia sent me another code very quickly and I was able to process my order for yet more clothes that I don’t ‘need’, but love 🥰
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Anne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to quickly sort a new discount code for you so you could place your order — and we completely understand those “don’t need but love” purchases 🥰!
We’ll be sure to pass on your kind words to Sofia. Thank you again for your support!
Team Sosandar xx
Great service.
Been buying from Sosandar now for several years. Their clothes just seem to suit me and are always of a good quality and excellent fit. Recently I needed to get in touch with the customer services team prior to making my latest order. I was dealt with Faye from the Sosandar team. She resolved my query very efficiently so I could buy yet more lovely clothes ( that I don’t really need 🤭!)
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi felicity
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve been enjoying our clothing for so many years and that you find the quality and fit just right — that really means a lot to us.
It’s also wonderful to know Faye was able to help with your query so you could place your latest order (we completely understand about those “don’t really need” purchases 🤭!). We’ll be sure to pass on your kind words to her.
Thanks again for your continued support!
Team Sosandar xx
Annie was great and very helpful Many…
Annie was great and very helpful Many thanks !
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello
Thank you so much for your lovely review ⭐
We’re delighted to hear Annie was so helpful — we’ll be sure to pass on your kind words to her!
Team Sosandar xx
Sophia was brilliant when I called…
Sophia was brilliant when I called Sosander because I couldn't download the returns form. She e mailed me a copy straight away. Excellent customer service. Thank you.
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Michaela
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sophia was able to help you quickly by sending the returns form straight away. It’s great to know you received such excellent service — we’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
The young lady was extremely helpful
2 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Carol
Thank you for your lovely review ⭐
We’re delighted to hear you found our team member so helpful — we’ll be sure to pass on your kind feedback.
Team Sosandar xx
I faux dress I'd ordered
I faux dress I'd ordered, was extremely creased where it had been packaged, nothing I'd tried had been effective. Faye advised to get garment professionally steamed, this resulted in a near perfect dress.
Very polite and helpful on phone, a few emails answered promptly, and partial refund to reimburse me for cost of steaming and inconvenience. I'm well impressed. Thank you 😊
27 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
HI Trudy x
Thank you so much for your lovely review ⭐😊
We’re sorry to hear your dress arrived heavily creased, but we’re really pleased Faye was able to help and find a solution that worked for you. It’s great to know the steaming made such a difference and that everything was resolved to your satisfaction.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted! Thank you again for your support.
Team Sosandar xx
Wonderful Customer Service / Faye :)
Thank you so much for the lovely conversation and for helping me resolve my issue so efficiently. I truly appreciate your polite, kind, and highly professional approach throughout the entire process.
I wholeheartedly recommend Sosandar and especially you, Faye! :)
Thank you again!
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello Ellie
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to help you so efficiently and that you had such a positive experience. Your kind words about her polite, kind and professional approach will mean so much — we’ll be sure to pass them on to her.
It’s fantastic to hear you’d recommend Sosandar, and especially Faye — thank you for your support!
Team Sosandar xx
Annie is customer service was so…
Annie is customer service was so helpful, I had a tiny problem and had to message, Annie helped me fast and professionally. Makes a change to see good customer service from a company!
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Lisa
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Annie was able to help you quickly and professionally — even with a small issue, we always want to make things as easy as possible.
It’s wonderful to know our service stood out to you — we’ll be sure to pass on your kind words to Annie!
Team Sosandar xx
I recently purchased a Navy Blue Jersey Dress for Work
I recently purchased a Sosandar Navy Blue Jersey Dress for work and was genuinely impressed by the quality, which exceeded my expectations for the price. The design is stylish and elegant, yet perfectly simple, and the fit was spot on. The colour was also exactly as pictured online.
The initial service and delivery was very prompt. I did return a few other items from my order; while the quality was great, they just weren’t for me. The refund took about 11 days to come through, and this was after having to send a quick prompt to customer service to check on the progress.
Aside from that slight delay, I’m delighted with my new dress and would definitely shop here again.
19 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Rachel
Thank you so much for your thoughtful review ⭐
We’re delighted to hear how much you love your navy jersey dress — it’s wonderful to know the quality, fit and colour all met your expectations.
We’re also pleased your order arrived promptly, although we’re sorry there was a slight delay with your refund on the returned items. We appreciate your patience and your feedback, as it helps us continue to improve.
It’s great to hear you’d shop with us again — thank you for your support!
Team Sosandar xx
Excellent customer experience with Faye
Excellent customer experience with Faye
Its so easy to order and return items
1 de abril de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Julie
Thank you so much for your lovely review ⭐
We’re delighted to hear you had an excellent experience with Faye and that you find ordering and returns so easy. We’ll be sure to pass on your kind words to her!
Team Sosandar xx
Beautifully made dresses.
I have now recently bought two dresses from Sosander. The first one was at Christmas and the second one just a couple of days ago. They are beautifully made and fit to size. They are expensive but worth every penny. I had a query about the second dress I bought so got in touch with Sosander. My question was dealt with efficiently & promptly by Faye to a very satisfactory result. I wish all companies would be this efficient!
20 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hello Theresa
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear how much you love your dresses and that you find them beautifully made and true to size — that means so much to us.
It’s also lovely to know that Faye was able to help with your query so efficiently and promptly. We’ll be sure to pass on your kind words to her.
Thank you again for your support and recommendation — it truly means a lot to us.
Team Sosandar xx
Excellent company
I have used Sosander on a few occasions. Sometimes the items I have ordered have not been suitable. Their customer service is second to none. Swift reply to my emails and easy returns. Their clothes are always good quality and I would highly recommend them. I really wish one of their shops was nearer to where I live.
31 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Suzanne
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’ve had such positive experiences with both our clothing and customer service. It’s great to know you find our returns process easy and our team responsive — that means a lot to us.
We also love hearing that you’d like a store closer to you — we’ll certainly pass that on!
Thank you again for your recommendation and continued support.
Team Sosandar xx
Customer Services
When placing an order on the website i msde a typo on the email address do had no fonfirmation of my order. I contacted Customer Services and Faye was extremely helpful and remedied my mistake
30 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi Maddy
Thank you so much for your lovely review ⭐
We’re really pleased to hear that Faye was able to quickly help correct the email address and get everything sorted for you. We’ll be sure to pass on your kind words to her.
Thanks again for taking the time to share your experience.
Team Sosandar xx
Wonderful Customer Service
The Agent - Faye - answered my call very quickly and was charming and helpful. My problem was solved in minutes. Thank you.
30 de março de 2026
Avaliação não solicitada
Resposta da Sosandar
Hi
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye answered your call so quickly and was able to resolve your issue in minutes. We’ll be sure to pass on your kind words to her — she’ll be so pleased!
Thanks again for your support.
Team Sosandar xx
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