South East Water UK Avaliações 

The bill for 25/26 is a disgrace.
So you expect customers, who have no choice to change supplier, to pay an extra £215 a year. For what ? Nothing here has improved for years and the supposed Broadoak reservoir has only been talked about for 40 odd years.
And yet you expect customers to pay an extortionate rise in costs for supply and removal.
Serve you right if we the customers refuse to pay!

Not very helpful for people with disability.

I rent a shop, it has a flat above it that has been paying this company for the water for many years. I had a letter from them that lied and said there was no account set up to pay for the water, I thought I’d do the right thing and set one up. At this point I was unaware that the flat upstairs was paying them, they use significantly more water than us as it’s a family of 4 and I don’t use any water as I use bottled water to drink and bring in my own water to flush the toilet. Castle Water have contacted me demanding I pay over £2500 for the water supply even though I don’t use it. According to information online if the domestic user above the shop uses more water than the shop it can be considered a domestic account, a man visited from SE Water and agreed I should not have to pay again for the water and that the flat would use considerably more than I would. Then Castle Water demand the money again so I called SE Water and the lady was very nice and understanding but said she deals with billing but would contact the right person and explain the situation, this was weeks ago and not a word. Castle Water are adding interest daily to the money they say I owe even though it’s been paid for already, Castle Water say tough, the flat upstairs need to contact SE Water about duplicate billing. The tenants are lovely but English is not their first language so I can’t even discuss it with them. I don’t have the money to pay it, Castle Water are adamant I have to pay, they say it has to be a commercial supply and I have to get money from upstairs, if it has to be a commercial supply how comes SE Water have been taking the money for years? This is nuts, nobody seems to care or want to help me. I
M having sleepless nights over this and it’s affecting my mental health.

Terrible customer service.
I contacted this company regarding a water metre reading.
Our metre is under dirt, sludge and water. So I had this all cleaned out so I could see the readings. (Bearing in mind a reading was taken prior to us moving in the property via a Bluetooth device)
We have a fence within our land and going slightly over the metre. This does not stop you from removing the cover and looking at the readings yourself.
I am being told to remove my fence. I said the metre glass is damaged and the metre is sitting under water to be ignored.
I have asked for them to use a Bluetooth device to read the metre as the metre glass is faulty but the customer service keeps ignoring this stating its not accurate and to remove the fence.
I'm not removing my fence as I'm well within my land. The metre can be accessed and read as the metre guy said so himself on his arrival this week.

In order to get an answer to a question don't both contacting the CEO as he ignores your requests and official complaints - next step independant body and my MP.

This disgrace of company has now lobbied to increase our water bills by 20% this year. Apparently to invest in infrastructure. I guess that's what they have to do now that their Australian private equity owners have stripped it, loaded it with debt, and handed over any profit to shareholders.

I had the most distressing experience with South East Water, and I feel compelled to share it. On Monday, January 27th, 2025, we were woken at 2:00 AM by a burst pipe in our home. The main isolating stopcock on South East Water’s boundary was seized, meaning we couldn’t turn off the water supply. As a result, we had to call the fire service at 4:00 AM, who took 40 minutes to reduce the leak to a slow drip.

We initially called the out-of-hours service, but were advised that since the leak was inside our home and not on South East Water’s boundary, they wouldn’t come out! We were left completely stranded with no support. We then reported the issue to South East Water at 8:00 AM, and a technician arrived at 9:30 AM. This technician was shockingly unprofessional and passive-aggressive, and to make matters worse, he snapped the stopcock, making the situation far worse than it already was. He left, saying a crew would be sent, but no one came for hours. We spent the day calling and chasing updates, but received little to no information on when help would arrive.

We were told bottled water would be provided, especially since my mother is on the priority list, but this never happened. We were left without access to drinking water or toilet facilities for the entire day. We were also unable to leave the property because we had to manage the worsening leak, continuously replacing buckets and towels to contain the water.

The repair crew finally arrived just after 5:30 PM, more than 9 hours after our initial call. They identified that the pipe was made of galvanised steel, which is a major health concern due to the risk of lead and cadmium contamination. We had submitted a water quality test in 2023, but South East Water failed to detect this serious risk at that time.

To make matters worse, this pipe was on South East Water’s boundary and wasn’t properly maintained. We had previously reported low water pressure, a sign of pipe failure, but no action was taken. Galvanised steel pipes have a lifespan of 25-45 years, and this pipe was far beyond that. It should have been replaced or at least properly maintained, yet no such efforts were made.

This has been a nightmare, and South East Water’s negligence and poor service have left us with serious concerns about our water safety and the state of their infrastructure.

Extremely poor and manipulative system. They claim I owe a balance and every few months they try to increase my direct debit. The amount is negligible, but the sheer cheek of their underhanded actions means I'll constantly change the DD to be the lowest.

The poorest of service. There was a leak on the road in front of our house for 1 week after reported it. SE Water than gained a permit to close the road on 17 Jan 2025 and the letter said the work would take 3 days "but we will work as quickly as possible to finish ahead of schedule". They closed the road early on 17 Jan 2025 with signs then left without doing any work, so the road was closed the whole day then can back at 23.20 and used a machine for hours which kept the whole road awake well into the early hours. I have no issue with them leaving if they had an emergency, but they never told us this and they never simply removed the signs so residents could use the road for the day. They never completed the work on Friday so there is a what looks like a building site in the road so no-one can drive down the road (It is a one way road). I called customer service on Monday 20th Jan to raise a complaint about the principles of closing a road for the whole day and not starting work until midnight and advised it would be looked into and I would be called back but no-one has. I was also told the work would be completed on Tuesday 21st May and it is Wednesday 22nd May and no-one has returned. I am now on the phone again to customer service who said there is no record of my complaint on the system and it must be with the operator who I spoke to on Monday 20th Jan, and was told that operator would call me which is not acceptable as he has never called me back since Monday, so I asked to speak to someone in charge but they would not do this and said the operator from the call on Monday would call me back, but they had at least found the complaint reference number. I am now contacting the consumer council for water about this now. It is hugely unfair to penalise residents this way who rely on the road.

After an initial complaint and a negative review about my broken meter and water leak..
I must say SE Water has done a great job to turn it around. My meter was replace, communication was good, my bills was recalculated and now I will be given a refund for the overpayments made. Well done SE Water, more of this and you will be flying high soon!

Southeastwater login fails on every browser.
The repeated Southeastwater emails warnings about charges are futile as it is impossible to login on IPad on any browser.
Please make clear on the emails and website which PCs and tablet types and which browsers do work.
Before the next warning email, please also try that it does work.
Sincerely.

Reported a leak on Saturday 4th, interestingly the leak is before the meter yet with the leak the meter continues to go up. As it was causing damp and water ingress into neighbours properties I took the responsible step to turn it off at the stop-valve (leak being between the stop-valve and meter). Technician (their words) turned up 15:00 Thursday 9th and couldn’t find a leak, done their inspections. I asked if an inspection would include lifting the manhole cover to the stop-valve and meter and switching the water back on. I’m dumbfounded !!!!

What a terrible water company. Just interested in profiteering, paying out big bonuses to their directors and in my opinion they don’t deserve it.
If we could choose our water companies like our gas and electric, I’m sure they’d be left high and dry!!!
The cost water is shocking, yet it’s a basic human necessity and not all about profit. South East Water needs to remember this!

I have had a pipe into my business that burst 8 weeks ago- they cannot shut it off- the appalling customer service would be the worst i have experienced in my 25 year of business- they do not call back and they do not care

Many customers of this water company will receive constant marketing mail for expensive insurance products. They sent me repeated mail with 'time limited' deals which all had the same price point, despite being years apart.

I had to make a call to their customer service line, taking 10 minutes to finally get this to stop.

My water bill almost doubled from two years ago, I thought it must have been cost of living increase, but that exclusively wasn't to blame. A leaked meter has been contributing. It was inspected by South East Water. The meter was submerged under water. A team was sent to fix it. Clancy tar closed the works only for me to checkup and realised you still cant read the meter because of the water damage inside the meter. How can you still stand by your meter readings I wonder… why didn't you replace the meter to ensure its future? Instead you waste your resources and attract very bad experiences and thus bad reviews. Just do a proper job from the beginning and be a bit more accountable… small easy fixes, low hanging fruit pickings..!

This 5 star review is for customer service not for the leak in my street that took 5 days to fix , or the fact that their customer service review is not working! So I have to come here to review.

Had a solicitor ( selling property) ask silly questions I thought would be tough to answer but the customer service people were quick to help and send me responses I can forward to the solicitor.

Charlotte and Heather from customer service advisors were spot on and are an asset to their company.

Why have you not sacked All of the executives who were paid bonuses causing criminal damage to our water supplies ? You need to claw back those illegal bonuses, sack the guilty and give their jobs to responsible employees. There must be other staff members who have practical experience of how the supply and distribution systems work who would be pleased to be promoted to a position where they can use their abilities with skill and install and operate practical and workable networks. In my 88 years of living in Britain I have never known such irresponsibility. Please do put our charges up. We should not have to pay any increase until our water problems are sorted.my

Shockingly bad. Large leak coming from the meter box outside the house which was running into the garden. Spoke to several very pleasant but useless representatives who created a job number but were unable to tell me when it would be addressed, and kept telling me they had other priorities. Asked how long it would be but they refused to tell me. These seem to be gatekeepers who have no access to the engineers who will (eventually, hopefully) carry out the job. It's apparently not a priority for them to make repairs causing thousands of litres of water to be lost. I told them my front garden was filling up and the house was going to get damaged. He told me that he'd escalate it if my house was flooded. Ridiculous. If it wasn't for a kind neighbour helping me to divert the water onto the road, where there is now a stream running all the way down it, my house would indeed be flooded. South East water clearly have no interest in customers, conserving water or giving out any useful information whatsoever. This is ongoing. Goodness knows when it will actually be addressed.

Addendum: This was resolved on the following Monday. The meter had apparently broken and was replaced. I've upped it one star as a result, but SE Water really do need to deal with this sort of thing with a real sense of urgency, for conservation of water, for customer safety, to prevent damage to property. Also representatives need to stop being so toothless and be given the power to action change and to keep customers properly informed rather than being forced to fob them off. I actually felt quite sorry for them.

My recent july 15 bill total for the last 12 months was £190 which by my calculations is £16 per month so I pay on time twice a year no problem . Why then does it say on my bill monthly usage £24 . Recommended Monthly Direct Debit £45 with a polite suggestion that they can make it easier for me to pay my bills if I pay by direcr debit? Do they think we are stupid ?