Specializedconceptstore Avaliações 79

i just cycled towards ikea & had a puncture on my brompton. i popped into specialised bikes eastgate. they didn't have the brompton tube, but all busied trying to sort it for me. the guy in there fixed the bike up until i get the tyre replaced. he didn't charge anything. considering i hadn't bought the bike here. we do have a couple of bikes we have bought here & always found the staff to be friendly & helpful.
but this is definitely above & beyond service. so thankyou

I noticed that that my bike was in stock in Chester store and I contacted the shop and they sold me my new bike. They were amazing. I couldn’t ask for better service they were fenomenal.
Big thanks for Andy and jack in Chester

Selling items that are not in stock??
Drove an hour to the Chelmsford store after checking stock availability online. When there I’m told they don’t have the item in stock.
Decided to order online from another store that apparently does stock item, pay and get order confirmation. A day later I get an email saying it’s not in stock and I’m offered an alternative. I decline the alternative, no reply email. The next day I receive another confirmation of sale email.
I’m confused now, so ask what’s going on. No reply again. In the end I phone store and finally get refunded and told they never had the stock it’s a computer error.

Please note my comments relate specifically to the Chelmsford, Essex store. I haven’t experienced the other locations.

These guys were apathetic and odd from to moment I started dealing with them. Who knew buying a 7k bike could be made such an unpleasant experience. The staff barely glance at you sideways let alone engage with your questions, when you do squeeze an answer out of them, they seem on the whole uninformed or uninterested. No worries I thought, they clearly had a heavy team night out or something, all very understandable and decided to pull the trigger on this bike. I’d told them I’d be riding it out of the shop on pickup day, no problem I was told, it’ll be ready.

Few days later and not 100m down the road, the first problem. A battery extender cable had been installed by the shop but not locked in place using the locking ring, resulting in the cable and bike connections getting chewed up by the next crank pass when it slipped out the charging port. Ah well I still thought, we all miss things. The shop admitted fault and ordered the new cable, but informed me that the damage to the port “wasn’t that bad” and it’s something I’d have to live with. This took the edge off the new bike day feeling but no big deal if it all still works.

So the first trip with the new bike and it became clear pretty quickly there was something up with the brakes, the levers really shouldn’t be pulling to the bars so soon. Ah well, things happen in manufacturing/assembly and while I’m handy with a bleed kit, this is a brand new bike, I’ll just pop it back to the shop and it’ll be sorted in a week or so max, right? 42 days later I finally had the bike back after some incredibly long and frustrating back and forth with the shop. Predictably, all that had been completed was a basic bleed and while the issue was better, it wasn’t sorted. The lad behind the counter on pickup even had the cheek to tell me “oh yeah, these brakes just aren’t that good I’m afraid”, fantastic thing to hear about your most expensive purchase this year… long story short after that, I spent a further £400 installing the brakes that should’ve been on the bike from new.

This wasn’t the end though, not long after I was having issues with the (well within warranty) motor, developing lateral play in the crank arms. I rang and spoke the the shop and to my surprise the guy on the phone seemed friendly and told me to drop the bike off that day. On arrival, as usual it was hard to actually get someone to look at or talk to you, weird as it’s always been empty when I’ve gone in. I quickly met a very different attitude, lots of “can’t just turn up”, “no room” and shrugging when I recounted my phone conversation, he had no idea who I talked to. I did check, I definitely called the right store… This resulted in a fairly uncomfortable exchange where I ended up telling them I didn’t care where they put it, but it wasn’t going back on the car.

The phone call a few days after that was again disappointing, they could “look at” the bike in 28days time to figure out what it needs, they’d then book another appointment for a further 28days after that to actually fix it. 56 days predicted down time. This is a new bike, bought directly from them, with a self admitted manufacturing fault.

The trouble is with these guys is they seem to live and die by their beloved workshop booking system and fill it to the brim with overpriced services and paid wear and tear fixes. They leave no time spare for warranty issues or after sales care. They’d rather be making a quick buck than ensuring a customer who’s just dropped a lot of money on a new bike with them actually has something to ride. This isn’t helped by the guys on the shop floor being scared of the sight of a spanner, they clearly count themselves a cut above the workshop and would much rather poke at a till, avoid eye contact and shake their head than try to help.

That phone call was the last straw. I walked into the empty shop, staff didn’t look up from the tills, grabbed my bike from the back wall completely unchallenged and let them know it was off on the way past. Funnily enough, they didn’t seem to care.

Never again with this lot.

An online banking service messed up an online order I had made with specialized concepts. The banking service could not rectify the mistake, and I faced losing money. Upon ringing the Nottingham store, a member of staff named Andy immediately took the time and effort and considerable legwork to assist with this problem which had nothing to do with the service the store chain had provided. Within an hour of speaking to Andy, everything was back on track and sorted. Before this I had never encountered such assistance from anyone in business. Cannot thank specialized concepts and Andy enough. I will certainly be a returning customer.

I took my Specialized bike in for a full service (only after a 18 months of purchase).

Thinking this was a Specalized and as such would be the best place to get my bike serviced for the first time.

I was booked in and took my bike.

I was surprised to learn that there was a lot of issues with the bike and lots needed to be replaced... So I blindly went along with this.

All seemed fine, until I took the bike out for a ride, the rear breaks felt a little soft and seemed to slowly to deteriorate over the course of the ride. Heading down a large hill in Richmond Park the rear breaks completely failed. Not only was this obviously a massive safety issue but not ideal for self confidence.

I called the store and they advised me to take the bike back so they could look at it. They hadn't fully tightened the hydraulic breaks and all the fluid had leaked out.

At no point was I offered an apology, refund or offered to pay for my Taxi to bring the broken bike back to the shop.

On top of this the work was sloppy and I ended up with scratches where they'd tried to remove the breaks.

Really disappointed with the level of quality for a £400+ service.

5 star service from Felix at Harrogate. He was unable to provide a freehub for an old Specialize bike I have but took the time to let me have the part numbers so I could locate the correct one online elsewhere. First class. Thanks

Excellent service on buying a replacement e-bike battery, obtained a good deal for me from Specialized. Thanks Joe, at Harrogate store. 👍🏻

Excellent and speedy service supplying a new bike

Really nice service, staff very helpful.

I bought a Specialized vado SL 4 from their store in Chester on the 3rd December,2021 value £3000.
After one month and three rides in dry conditions the
battery would not charge(I had cleaned the bike once with a sponge and soapy water).I returned the bike to the store on 4th January,2022.
Over the next month I made 5 x45 miles frustrating return trips(£35 petrol) for what was described as "water in the electrics".The eventual cause being the rear light.
Fortunately since collecting the bike on 5th February,2022 I have not had a further problem.I still remain wary every time I go out as I still struggle to understand why it happened. I obviously know that water and electricity don't like each other but it's made me aware of what I think are vulnerable points on the bike.For example the battery charging point is covered by a loose fitting push-on cap not something more appropriate like a screw cap.
Then,quite separately on 14th April,2022 I was prompted to update the Mission Control Computer.Attempting to do this meant I had to return the bike to the store or their approved appropriate bike shop.No other option. This I cannot do because of the distance plus no longer having a car with a towbar or bike rack.
Both issues ie charging problem plus computer were raised with the Specialized Support Centre. I soon realised that they didn't understand the definition of 'support' so stopped communicating with them.
As for the bike ,it does have good power for hills and against the wind. However, the noisy motor and noisy freehub spoil any chance of a peaceful bikeride. Of course there are other options in the marketplace, but too late for me.

On 3/1/2022 we ordered a Turbo Vado SL 4.0 Step-through EQ e-bike in store to the value of £3350 and were told that delivery would be late February. We are well aware of possible delays due to the current World we are all living in and excepted that the order would probably take a little longer than we were quoted. Since that time there hasn't been any contact from the store at all re the status or our order or a delivery update. On 12/4/2022 we called the store to request an update and were informed there was an issue with the order and that they would speak to specialized and get back to us within two days. Having had no response we phoned again on 19/4/2022 to be told that the order had been cancelled, although they didn't know how or why. We then asked how and why we hadn't been contacted to which the reply was "we don't have anyone who looks at orders or follows up late deliveries, we don't have any control over them". The store then said it would speak to Specialized and phone us by the end of the day. Well the day passed and no phone call but an email was sent, which suggested that we we call one of the three stores elsewhere in the country to order our bike!! We always try to support our local businesses but it's clear that this particular one is very poorly run and incompetent, which is supported by other reviews. They won't have any future business from us and probably everyone we tell of this appalling service. Word of mouth is a very powerful thing and we can't believe any business can afford to operate such poor customer service in the present economic climate!!

Over the years I have bought several bikes from the Specialized concept store in Chester. I always get great service from the helpful and knowledgeable staff. My latest ride, a Vado turbo SL4 has just been serviced in store, the whole process was very smooth and efficient, all done the same day. Thank you.

Brought my Boardman URB 8.9 into this store as the rear 8 speed hub had failed, just within the 2yr warranty that it's guaranteed for. I did not buy this bike at the store but they treated me as if I had.
The team at Specialized (Eastgate, Bristol) took in the bike, but had to send the wheel off to Shimano for a replacement rear hub. Shimano had no spare hubs for six months though. Although being completely out of the hands of the team at Specialized, what they did do extremely well was keep me informed, responding to my emails throughout.
Maybe Boardman Bikes could learn a thing or two from them?

Wanted to purchase a new bike and was interested in the Roubaiz or the Tarmac with a budget of about £3000. I don’t have the greatest experience so wanted to be guided by the staff (I won’t mention his name) however I was left disappointed. His knowledge was poor couldn’t recognise the model in store having to ask a colleague.
Then tried to sell me the said bike offering a great discount for NHS worker (found it cheaper on the internet).
The bike they tried to sell me I had seen before when researching and realised it was marketed as a ladies bike. I was told it was a 2020 model actually it’s a 2019.
Al in all a poor experience when I was really hoping that I would be guided by experienced and skilful staff. Instead I felt they just wanted to offload their stock regardless of my needs.
Anyway I did not return the whole experience put me off a Specialized ended up with a beautiful Bianchi Ultegra Sprint.
I don’t suppose me not buying a bike from the Chester Store will make any difference to the store however it might help you get a good service or go somewhere else. Happy cycling

Ordered a new Turbo Levo HT, no update on the status of build or delivery. No one at the Newbury store would pick up the phone, and the answerphone was full so couldn't take messages. Cancelled the order this morning. What a shame, great brand but terrible customer service. Doesn't take much more than an update from time to time.

I bought the new bike from the site. I am really happy with the purchase. They were very fast in shipping, good communication via email.
Thanks Danny from Birmingham Store.

Appalling support following supplying me with a new Rockhopper comp. Two weeks after my purchase we went on a family holiday to Skye and while riding gently along the lane with my wife and 12-year-old twins my chain snapped…. only the third time I had ridden it. On contacting them, Specialized in Newbury suggested I had it repaired locally and they would send me a new one. I then returned home a week later having not been able to ride the bike all week only to find the chain had not been delivered; despite various emails and phone messages for them to send me a new chain nothing happened. The repaired (locally at my own expense) chain has now broken on a different link (again on a family ride with no undue pressure being put on it) so I can only assume they are fitting cheap, poor quality chains to their new bikes and are not interested in customer service once the sale has been made. Very disappointing and would urge anybody not to purchase a specialized bike.

Can't get spares for my wifes DIVERGE COMP E5, this years model. Be warned. Told over 3 months for warranty repair..no parts..can't use the bike this summer. Don't buy.......

Wife and I have a gravel bike each, a Specialized and Cannondale. Both this summer had a fault in rear wheel. Cannondale replaced wheel in 10 days. Specialized have said 3 months plus. Don't buy Specialized.?.. Cannondale imported one into UK from Europe. Specialized says late September in June. Disappointing, expensive bike and crap rear hub. Only lasted 800 miles.
Specialized warranty not worth paper it's written on.
Wish I could leave no stars.

Bought a sirrus dec 2020 for commuting. Pedals seized after a month, tyres completely unsuitable for commuting and bottom bracket completely failed after 4 months. Pedals and tyres I accept are my responsibility as they were obvious when I purchased. Expected bottom bracket problem to be a warranty issue - NO, fair ware and tear!
Arrogant staff not interested in assisting. Specialised products not what they were. I'm taking my business elsewhere. No doubt the loss of a customer will be of little concern to managers at Ruislip.