Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... Ver mais
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Veja o que dizem as avaliações
We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advic... Ver mais
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... Ver mais
A empresa respondeu
Easy to use the website and organise pick up. Helpful and welcoming staff. Hired a whacker plate for a day picked up 830am return was next day 5pm , Excellent working condition cost £47 plus deposit w... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de locação de ferramentas
- Serviço de Locação de Equipamentos para Construção Civil
- Locadora de Máquinas para Construção
- Loja de equipamentos e maquinário para construção
- Locadora de plantas e maquinário
- Comércio de ferramentas
Escrito pela empresa
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Informações de contato
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Reino Unido
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3,3
Bom
2 mil avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rip off
Ordered a Genie Lift for one day also paid £25 delivery fee, following day no one appeared for collecting it, phoned up and was told they would pick it up next day. Rang up to get my £200 deposit back only for them to try and charge for an extra days hire sorted that out then they charged £30 for it to be collected. Never had to pay two lots for fees for collection and delivery always classed it as one transaction. I also found it very strange it was £25 to delivery and £30 to pick it up. Now deleted my trade account with them
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for sharing your recent experience with us, and I am sorry to read that this experience has resulted in the removal of your account with us. I am sorry to read of the error relating to the additional days charge and pleased to read that the depot was able to resolve this quickly for you.
Our collection charges are detailed on the invoice/order form that is provided at point of order, however I will ensure that we use your feedback when reviewing our communication to customers
Avoid at all cost!!!
the delivery was later than expected so had to pay guys on site to stay longer, they put on the invoice I had a £100 refundable deposit but don’t make it very clear that they take a collection fee out of that so you don’t get your full deposit back. Also if you don’t ring and ask for your deposit to be refunded they will keep it, I was told it’s because they don’t store your card details, so if you are unlucky enough you do have to use speedy hire then make sure you call up for your deposit back!!!!
The staff were very unhelpful too saying that is basically the way it works.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for sharing your feedback with us relating to your recent hire. In regards to the collection charge, as per the e-mail to yourself earlier today, the collection charge was indicated on your invoice.
In respect of your deposit we should be pro-actively contacting you to refund the deposit, and there should be no need for you to call us. I will make certain that this is reviewed with the depot concerned.
The worst company I had deal with
The worst company I had deal with, they took 5 days to delivery the product and after the machine doesn’t work. Looks funny but they don’t care about the people shame company.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to leave your review, your feedback is extremely important to us.
We are very disappointed to hear about your recent experience with us, and we would like to offer our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers, and it’s clear we have fallen short on this occasion.
In order for us to investigate this further and work towards a resolution, we would be grateful if you could provide a little more information.
You can reply directly via Trustpilot, or alternatively, please feel free to contact us at customerfeedback@speedyhire.com
Poor Equipment and Customer Service
Hired equipment from Speedy Hire over the weekend as only time I had available to do the job. Petrol Compacting Plate didn’t run properly. Called customer services only to be told that they won’t help cash customers over the weekend and unable to rectify with refund etc until Monday.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for sharing your feedback.
I’m really sorry to hear that the petrol compactor plate didn’t run properly and that you struggled to get support over the weekend. This understandably caused frustration, especially with limited time to complete your job.
Upon further investigation, the depot has notified me that a resolution was made and you have extended your hire.
However, the overall experience fell short of the standard we aim to provide.
We’ll be reviewing this with both our customer service and depot teams to make sure situations like this are handled more effectively in future.
Thank you again for bringing this to our attention. Your feedback genuinely helps us improve.
I had to chase an item which never turned up
I booked a floor scrubber 1 week in advance, they took the money. I heard nothing, had to chase for any updates and then had to cancel as I was told, the day after I had hoped to collect it, that it might be available 4 days later. Poor.
19 de janeiro de 2026
Resposta de Speedy Hire
Thank you for taking the time to speak to me, and sharing your recent experience.
We will use your feedback to improve how your local depot communicate with customers
The entire procedure was a shambles
The entire procedure was a shambles.
From opening account to 2 depots cancelling orders and regional managers not responding.
They take the money for the delivery and cancel the order.
Meanwhile a plasterer is waiting for the boards and no one offers any explanations.
No explanations no refund and no compensation
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to share your recent experience with us. I am very sorry to hear of the challenges you faced with your recent hire and on behalf of Speedy Hire please accept my apologies.
We will use the details that you have provided to complete a through review of the service you received and look to implement improvements wherever appropriate
Hired a saw with dust extraction as…
Hired a saw with dust extraction as need to cut a hole in the wall, 2 very helpful and friendly staff members at reception George and Mark, Birmingham branch. Had a few issues with the blade I purchased not fitting and the transformer playing up. George was very knowlegable they went out of their way to help. I can't thank them enough for their kind help. I will definitely hire from their again.
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to provide this review, we really appreciate you making the effort to highlight the great work in Birmingham, especially George & Mark
Speedy Derby
Speedy Derby - I've known the manager Jack a long time. His customer service and knowledge is brilliant. Ordered kit for my site and it was delivered just over 12 hours later. Fantastic service. Keep up the great work team Derby.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to provide this review, and for calling out Jack and the Derby depot for the service they provide
Absolutely shocking service.
Absolutely shocking service.
I went in person to Speedy Hire (Old Kent Road, London) to place an order for a tool to be delivered to my site on Monday. Before even going there, I called several times to make sure the machine was available. I was assured it was.
While in the branch, they gave me a contract with all my details, prices, and delivery confirmed. I was explicitly told the machine was already in the warehouse and ready.
Monday comes — no delivery. I called on Thursday to ask what happened and was told someone (Keith) would check and call me back. Of course, no one did.
I then called again and was casually told they will not be supplying the machine at all. No explanation, no apology, no accountability — after wasting my time, delaying my job, and giving written confirmation.
This is easily some of the worst customer service I’ve ever experienced. Completely unreliable and unprofessional. Never again. AVOID!
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Good Morning Mati,
Thank you for your review, your feedback is important to us.
We’re very disappointed to hear about your experience at our Old Kent Road Depot, especially after being assured of availability, given a confirmed contract and delivery date, and then not receiving the equipment or a promised call back.
That falls well below the standard of service we aim to provide, please accept our sincere apologies.
To investigate and fix this quickly, please share your contract number, or your Speedy account number.
Once received, I will review this with the branch and our logistics team to understand why the confirmed item wasn’t dispatched, why you weren’t updated, and to prevent this from happening again.
Alternatively, If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyhire.com
Kind regards,
Customer Experience Department
Speedy Hire
Very Poor service! response below is even worse!
Poor service! No communication whatsoever!
for my too hire, order was made via HSS, but fulfilled by their partner firm Speedy, who refuses to speak to me! screw your bereaucracy under the name of data protection! companies should be grateful when end customer made the effort to come to solve problem by contacting them directly. I have informed HSS multiple times to remove the tool since the day of initial delivery, for which they told me Speedy was made aware. but tools still lying around on our site, causing huge inconvenience for access. Get your fingers out of pocket, people!
update: i have read your reply below. please don't pretend your sincerity with such non sense template replies. You are only fooling yourselves. customer and the readers of this post are not stupid. saying 'sorry' in public is FREE and making customer to reach out to you again is just sheer laziness!! I already said in my original remark that you refused to deal with me when i trie! if you have half aunce of sincerity, you can locate my order details from your upstream partner HSS and reach out to me directly.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Hello Tao,
Thank you for taking the time to update your review and for sharing your concerns so openly. We’re genuinely sorry for the frustration this situation has caused.
To clarify, when your review was first received we were unable to locate the hire using the reference initially provided.
As the hire was placed via HSS and fulfilled by Speedy, we are required to correctly identify the hire record before we can take action or contact a customer directly.
This is why further information was requested via Trustpilot.
Upon further investigation, the depot has now confirmed that the equipment was collected on 28/01/2026 at 11:07. While this does not undo the inconvenience caused prior to collection, we do want to be clear that the matter has now been resolved operationally.
We fully recognise that the delays and lack of clear communication you experienced are unacceptable. We also appreciate your honest feedback - without customers raising issues like this, we would not be able to properly investigate, act on them, and put measures in place to prevent re‑occurrence.
Your comments regarding our earlier response are noted, and we accept that it did not reflect the urgency or seriousness of your experience. For that, we apologise.
Once again, thank you for bringing this to our attention - we value your feedback as it helps us improve.
Kind regards,
Customer Experience Team
Second time round very thing was great
I had written a bad review on speedy hire and with in half an hire I was given a replacement stump grinder the blade was much sharper and was a much bigger and better machine I was able to finish my job got a great amount of work finish and was very please. I would now recommend this company I did my hire through B and Q.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to post this review, and it is great to read that we were able to ensure that you received the equipment needed to help you complete your job quickly & efficiently
Training at London Gateway Basildon
well organised nice place. Good facilities. Easy parking.
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Good Morning/Afternoon (Insert persons name).
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Experience Team
slow service
slow service, waited a week to get two floor planers exchanged. stopped my job and ruined my company
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Speedy Hire
Good Morning
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience effected your work and business, and regrettably we did not meet your expectations.
We understand how important timely service is, and we regret that we fell short on this occasion. Please accept our sincere apologies.
We’d like the opportunity to learn more about what happened and see how we can make things right.
i have requested further information, If you’re willing, please contact us at customerfeedback@speedyhire.com so we can address your concerns directly.
Thank you again for bringing this to our attention—we value your feedback as it helps us improve.
Kind regards,
Customer Experience Team
Resposta de Speedy Hire
Good Morning
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience felt slow and did not meet your expectations.
We understand how important timely service is, and we regret that we fell short on this occasion. Please accept our sincere apologies.
We’d like the opportunity to learn more about what happened and see how we can make things right. If you’re willing, please contact us at customerfeedback@speedyhire.com so we can address your concerns directly.
Thank you again for bringing this to our attention—we value your feedback as it helps us improve.
Kind regards,
Customer Experience Team
Did not deliver on day agreed and…
Did not deliver on day agreed and needed to call them. When delivered, duct hoses were not as ordered.
Taken off order but no collection.
19 de dezembro de 2025
Resposta de Speedy Hire
Good Afternoon Brian,
Thank you for your review.
Your feedback is important to us.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Therefore, we are very disappointed to hear that you experienced this service and a wrong delivery date due to complications with your order.
Please accept our sincere apologies.
Upon further investigation, the depot has informed us that a resolution was agreed upon accordingly.
I have also been notified by the depot that they will be in contact again to make sure everything is resolved and your happy with our resolution.
We hope that you are satisfied with this response.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Experience Team
Absolute disgraceful
Absolute disgraceful
Hired through hss website and paid
They never gave me the item I hired because although they could see that I have paid and booked etc, it was not “authorised” by the company centrally (or at least that was what the guys in Stockport office said)
I went twice, spent endless time in call centre customer service waiting…. Nothing.
Not only I haven’t manage to do the job I wanted to do, I have also lost my money as I am still trying to resolve a refund.
AVOID
Ps: can’t get hold of the team, busy line, waiting for ages on the phone, the guys at the local depo couldn’t get hold of the “central” team and asked me to call them, although I was there in front of them, they could see the payment and the booking and still didn’t supply the equipment hat I hired and paired. Still wait for my money back
Absolutely disappointed
20 de novembro de 2025
Avaliação não solicitada
Resposta de Speedy Hire
I am sorry to hear of the challenges you have encountered when trying to order via the HSS/ProService website. To ensure that this can be reviewed by the correct business you will need to contact the ProService team directly.
Terrible customer service
Terrible customer service! I hired a floor sander bundle online for 2 days and paid extra for all the required accessories. It was due to be delivered by their Swansea office. We tried to contact them numerous times to confirm delivery time, but no-on answered the phone. Eventually the sander was delivered at 5pm, so a whole day was lost, and none of the accessories were delivered. The driver had grabbed a few things off the shelf as he thought I hadn't ordered them, I appreciate the gesture, but unfortunately they were not what we needed, so I had to order from Amazon. I have tried repeatedly to ask for a refund of the undelivered accessories but despite promises from customer service to get someone to contact me, I have had no communication from anyone at Swansea and they have not refunded the amount I have requested or collected the machines. I would not recommend this company as they are unreliable with poor communication.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Speedy Hire
I am very sorry to read of the challenges you have faced with your recent rental from us. This is absolutely not our expected level of service, and the depot has reviewed your order journey.
I understand the depot manager has been in contact with you and has arranged collection of the sander and removed the associated charges for the rental.
POOR
Gave me refurbed equipment. i.e painting it red doesnt fix the mechanics
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to provide feedback to us regarding your recent hire. I understand that our ProService colleagues have reached out to you regarding your comments and are working with you on a resolution
Customer service at the Northampton…
Customer service at the Northampton branch is extremely disappointing. Staff were rude over the telephone, and it’s clear that telephony training is urgently needed.
3 de dezembro de 2025
Avaliação não solicitada
Resposta de Speedy Hire
Good afternoon, thank you for taking the time to provide us with your feedback. I am really sorry to read that your interactions with one of our depot's was less than perfect, and I will use this feedback to ensure the management team within the area review your comments and implement any training deemed appropriate or necessary.
Poor communication
Poor communication. None of the communication that was listed in the email happened.
The email said a delivery time would be confirmed. This never happened. Delivery was outside the standard window of 8-10am which would be understandable if there had been clear communcation about this.
The email said on the day of delivery a text message would be sent when the delivery was next on the route. This text message was never received.
On the day our hire ended, no one came to collect nor the day after. We received no communication about this or explanation.
In the end I phoned as I didn't really want a concrete breaker in my kitchen indefinitely and was told collection would be that day. I explained about the complete lack of good communication and received a mumbled apology.
Hired equipment did the job so I gave an extra star for that but the customer service was 1 star only.
26 de novembro de 2025
Avaliação não solicitada
Resposta de Speedy Hire
Thank you for taking the time to provide us with feedback on your recent order experience.
I am really sorry to read about the poor communication & collection experience you received with your recent hire. I will ensure that I review your order journey with the depot responsible for fulfilling your order to ensure that our commitment to effective communication and prompt collection when agreed is met for future hires.
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