Spirit Halloween Avaliações 359

I love the Oldbridge store, it's right off the outer bridge and the employees are so positive! I had a girl Katie going back and forth with me and my son looking for costumes, I appreciated her energy and patience! It's was worth the drive.

The store manager is a paranoid psychopath. He is mean, rude and condescending. Don't bother shopping here

NOT a customer, but an ex employee. Worked almost three full seasons, until there was a mix up and I just ended up quitting because I could NOT do it anymore.
Greenwood Indiana and Indianapolis locations are awful, they are nothing but drama. They talk poorly about others including customers, and do a bunch of he said she said games. I was always thrown into the mix, because I was treated like the messenger man. Also, communication is soooo awful, dude.. I’d reach out and be left on read and then be ridiculed for the lack of communication on their end?
Also;
Keep in mind most of the people talking down the others are GROWN ADULTS… like come on man? Aren’t we more mature than this?
I love Halloween, always will. Spirit is NOT the way to go, if seeking a temporary job at least.

Was online looking for an item I wanted to get, found said item and one other item. Saw the promo “pickup at store get a certain percentage off” so I did that. First item on order “canceled due to it not being at location” I figured bc I had gone to said location days before and didn’t see said item. Now onto second item of order, some time later get another email “item canceled (order in total canceled” same thing second item “not at location. Regardless I was gonna go to the store that day so I figured I’d see if the second item was at the store or not. We get to the store low and behold there’s 5 if not more of this item, I ordered online so that I’d get that promo and my item was canceled even though there was plenty in stock at location. I was then given a 20% off for my canceled order when here’s the joke because then if location didn’t have item id have to order online same items were gonna be $6 more then what I was originally gonna have to pay. So that 20% for my “inconvenience” of the same items didn’t mean anything.

I purchased a costume via online, only to find that it was ill-fitting so I attempted to return the item ONLY to be unable to as the return window expired ( conveniently). No worries, I actually placed another order for the correct size but ended up calling customer care to cancel when I found that I could exchange the product in store. I provided my order number only to be told "we can't see your order, call back in 1 hour to cancel. I called back and was given the standard "we are unable to make changes at this time". Of course this is just a ploy to keep your money. I even spoke to a supervisor who fed me the bs story, as I advised him that their business practices are nothing short of fraudulent and deceptive. I'm going to try this in store return/exchange and if I encounter any nonsense, I'm heading to the BBB to discuss my experience. Ridiculous!!

Les prix sont en US donc ne vous faite pas avoir rendu a la caisse.

They sent me the wrong item and will not refund the overweight shipping charge. Then they want me to send it back on my dime. Ridiculous. Lost a customer.

Returned an item and now FedEx tracking is showing error. It was a faulty $200 Gourdo and they like to back and fourth with emails. You can certainly see why they only open once a year the customer service / returns is complicated.

Always great when it opens. Pricey, but quality most of the time. Had issue with one of the jumping spiders, called and they replaced it. The location says open via google at the new location, but it is sadly not yet open. SH Website doesn't give much clarity except that it opens in this month.

I love it I want more and also I want more stuff

Watch if you're outside the US when ordering. I just got a bill from Fedex for another $58 in shipping/duties. Nothing about that on your site. Never order again and will not recommend you! As of this review you have a 1.5 star review with 84% giving a 1 star review so it's obvious most are dissatisfied with you. Don't respond with "sorry contact us privately on our email". Just do better!

I worked here and they denied me my bonus that I worked hard for saying I only needed to meet a sales goal, which was met. So don’t ever work for this company they pick and choose who they want to screw and it was me.

I ordered the harry and Lloyd costumes for Halloween. I ordered the costumes on October 16th and it had an estimated delivery date of October 22nd. I got the shipment notification with the tracking number on October 17th. On October 25th I still had not received. Called October 27th and the delivery date got pushed to October 31st and customer service said this was still within their 11 day shipping guarantee and if I did not receive it to call. The tracking was still sitting as “data received” at the original location. November 1st I called because I did not receive the package and the tracking is still saying “data received” at the original location, it hasn’t moved. I requested a refund and Customer service said that there was nothing the can do because it is in transit and is probably held up at customs and if I do receive it to refuse the package and I could get returned that way. It has now been 24 days since it was “shipped” and it is still staying “data received” this doesnt even mean the carrier has received the package. I want a return because it is clear I am not getting this package. Customer service is not much help because they say it is in transit. I have bought all my kids costumes from Spirit Halloween stores but if this is their customer service and guarantee I will never purchase from them again.

I have tried 3 yrs in a row. I received a coupon in the mail and was informed it couldn't be used at the location. (It said nothing on the coupon about a certain location). Last year I was told again that coupons are only good in the month of September. This year they had advertised on the door and at the entrance of getting line to pay that if you enter your email to win you would get 20% off the item. I registered and did it and was told that that offer is not being honored any more and they didn't know why. There wasn't any expiration date labeled on anything. These are 3 different locations in 3 years. If you are purchasing what you see with nothing added you have come to the right store. The workers have not been helpful and have been completely indifferent. I have been trying to support the work in my local towns but I will have to return to AMAZON. The quality is the same and at a lower price. I have emailed and tried to call in years past but this year I was done and I am leaving a negative review.

We ordered a jumping spider online and it was defective. They refused online to give my husband a refund due to the fact it was from the states and we are in Canada! My husband went to the store and it wouldn’t let us refund form there either! However they took the spider! We had to pay shipping and conversion charges so now we are out $127!! I tried to talked to someone online tonight and they said I had to show a video of the spider even though I told him the store took it and now the store is closed so therefore won’t get my money back!! Even though I have receipts and proof I paid for this spider! Now we have no defective spider and no money back! This store is a rip off and I will never ever shop there again!!! They should have refunded us when we called the first time as they gave us a defective product!!!!

After this review is when I got contacted by Spirit Halloween and received some of my money back! So instead short $127 I was short $44 but I appreciate the effort and wish I didn’t have to make a review on the internet for this to happen when we tried from the very beginning to let them know spider was defective.

J'ai acheter le decors intérieur hier et a 2 reprises ont ma dit que 1 objet ne venait pas avec le decors pourtant j'ai payé pour ce que je voyait et 1 des employés de la succursale de granby était supposé m'avoir envoyé les plans depuis hier pour pouvoir tout remonter et j'ai rien reçu j'ai retourné le voir aujourd'hui et il me trouve toute sorte d'excuse soit disant que il a du redémarré son ordi et qu'il allait me les envoyés mais toujours rien reçu.....ça fonctionne tout croche leur affaire.......

I ordered a costume on 10/22. I paid for expedited shipping to be delivered by 10/26.. It did not arrive until 10/30, 4 days after it was supposed to for expedited shipping. I also can't return it because the return window was closed before it even arrived. Customer service was terrible. No refund, as their return window has already closed. BEFORE my order was even shipped out. Amazing.

This place has horrible products and no customer service whatsoever!! I bought an electric pumpkin carving tool that never worked and when I brought it back, they refused to exchange or return it. I just wasted $10 for nothing. Never coming back!!

We placed an order and due to using an existing account there was no way to verify the address prior to placing the order. Spirit Halloween has no customer service contacts (we tried calling and email) no way to correct an error in the order and a no return policy after the end of October even for items ordered for the next year after Halloween. I would never order from them again. There is no method to correct errors and no flexibility if there is a product that is defective.

So evidently after Oct 24th the stores do not refund for any reason. My son needed a wig and beard so he could be a book character for school. I paid nearly $30 for it on Oct 30th at 9pm. 7am the next morning as my son was getting ready for his school day we opened the package and it was missing the beard. This completely ruined the costume look and he was a broken hearted 11 year old. I was told in the store that someone must have stolen the beard and the best they could do is exchange for a complete set. It was too late as my son didn't dress the part that morning 😒. They let people try stuff on and that is what happens. If the rule is no return then the person that rings customers up should be required to open it all up and show paying customer at point of sale that everything is there as it should be.When I reached out to corporate I was basically told we should have opened it before we left to make sure it was all there. Who would have felt the need to do that? This place is an overpriced JOKE!
And if corporate would ACTUALLY read that I HAVE ALREADY CONTACTED THEM AND THEY WERE ZERO HELP THAT WOULD BE GREAT INSTEAD OF A GENERIC REPLY SMH