Spirit Halloween Avaliações 359

Not taking returns after a certain date makes sense, not allowing exchanges for the correct size of the same costume 2 days later is an absolute garbage policy. I'll be going to any one of the other party stores for my costume next year so I don't end up with a useless costume again! Thanks Spirit in Seekonk MA! Y'all are useless!

This was at the Lake Stevens store.. in WA.. since when Does spirit not fulfill valid , non expired coupons? I recieved a coupon code for subscribing to their junk mail and tried using it 2 days later.. they claimed it didn’t work when I just got it and also claimed spirit stops accepting coupons on Oct 10th?? Since when??!! I also had a coupon that came to my old email they claimed was expired yet it was sent this past September?? I would’ve only saved like 3.00 but they refused to credit either coupon.. funny thing is I stumbled onto their actual lake Stevens spirit site and they had a coupon on there.. valid through Oct 31st but it was too late at that point cuz they also stop refunding people around mid Oct.. they didn’t even try to validate either coupon or coupon code I had and could have easily offered me the one from their web site but didn’t bother .. starting to hate these overpriced junk azz costume stores.. my daughters 70.00 DOLL costume was poorly made and looked nothing like the pic when she put it on.. cuz now they don’t let people try them on anymore either.. so you never know.. you can get better quality online for the same or lower prices and that’s where I’ll be doing my shopping from now on .. very disappointed over their complete lack of customer service .. WOOOOW

Purchased a costume for my daughter. She wears a size 10 so I purchase a large 12-14 to ensure it would fit. The costume was far too small so I immediately returned to the store 45 minutes later. ( had to go home to try it on of course). Store would not exchange as it is one day past their return cutoff. I allowed her to choose another costume in an even larger size.reason for my review is that I had to have a conversation with my 9 year old daughter who is questioning her size after our visit to this horrible company. Their greed led her to question her body image at 9 years old. Thankfully she was extremely happy to find a “comfortable panda costume that would actually fit her”. I am so disappointed in the policies at this company. It is truly shameful that their greed has overruled any common sense or sympathy.

We purchased outfits from Phoenix, AZ location however, live 5 hours north on upon arriving home open one costume and missing an item. Tried to send picture to family in Phoenix but told need costume and original receipt to exchange. Spoke to corporate staff and kept being told take it into the store or send picture to family. I told them I did. Nothing resolved just told donate the outfit then. I told them closest shopping stores like Walmart in any direction is 2 hrs away, we live in rural part of the state. Individual just mocking saying “would like to live like that aren’t you all scared to live there?” Told them no people still haul water , go out to chop wood, but major shopping likes malls have to travel couple of hours. It’s not our fault as customers if packing doesn’t include all listed items. I even said why can’t you call the store and tell them what item I need so family can pick it up. But again nothing.

Absolutely the worst experience with one particular store - Gilbert, AZ on Dana Plaza. This location has no fitting rooms. We spent nearly $100 and asked if we could come the same day to exchange costumes if they are too small. The answer was: sure. My wife's costume was ok, but mine was too small. Came back in 20 minutes. Manager looked at me and said - it's your problem, not ours and refused to exchange. I will be disputing the credit card charge.

Thursday night around 7 pm I went to Spirit Halloween on White Bridge Road in Nashville,Tn and purchased 4 costumes. The next morning, my husband and I tried on our costumes, his was too big, mine was too little. Friday morning, 10-25-24, I took both costumes back only to exchange them for different sizes. The guy at the front door which is Caucasian, asked me did I need to exchange or refund? I told him exchange. He says unfortunately yesterday was the last day for exchange. I said I only need a different size. He smirked and said sorry!
I took my bag back to the car and decided to go look and see if I could find us cheaper costumes than what I paid the night before. I found some and went through the line and paid another $80 for costumes after spending $223.00 the night before.
As I was leaving I noticed a man of a different race coming to bring his costume back. I thought let me see what happens with him.
The Caucasian guy that greeted me at the door greeted this man and told him he could exchange his costume!!!!
I am very furious! I confronted him and all he said was sorry with a smirk! I asked for the manager and all she said was sorry and told me I could sell the costumes I didn’t want on Amazon marketplace.
I recorded them and will definitely be posting on social media. I thank God for growth because the person I was 15 or 20 years ago, they would have had to call the police on me!!’ I’ve been trying to contact their corporate office and you can’t get a real person. I’m also contacting the BBB and any tv station that will listen

I ordered an item from Spirit Halloween over two weeks ago, and it has yet to be delivered. I was really looking forward to receiving my order, especially with Halloween approaching, but it seems that my excitement has turned into frustration. Despite waiting patiently, my package never arrived. I contacted customer service to inquire about the status and they were ultimately unhelpful. After several attempts to get updates, I was informed that the delivery was delayed without any clear explanation. When I requested a refund due to the item not being delivered, I was shocked to be told that it was past the refund date. How can that be the case when the item has not even reached me? It feels incredibly unfair and frustrating that I am being held responsible for something that was clearly the company's fault. I had high hopes for this purchase, but my experience with Spirit Halloween has been disappointing. I strongly advise potential customers to think twice before ordering, as you may end up in a similar situation with no resolution in sight.

I had gotten a costume and tried it on, since theres no fitting rooms, and realized that it didnt fit me. So i called the phone number, which led me to customer service. The hold was like 20 minutes long but once i was finally on call with a representative, I had explained to her that the deadline says the 25th, I was still talking and she rudely cut me off to correct me that it was actually the 24th and had an obvious attitude and then after cutting me off she didnt apologize, she only said “proceed”. I was like, well my reciept says that its the 25th. Whatever then i proceed to explain that i got my costume an hour ago and that it didnt fit me, before i could ask anything she cut me off again and said that refunds aren’t allowed. I then asked if an exchange was possible and then she cut me off again, talking to me with some attitude when i was talking nicely and calmly, she was like “ma’am i already said we cant do that” then i was like ok thanks i guess, and she rudely hung up. I dont understand why their CUSTOMER SERVICE is rude people. Sickening. Do better.

If I could give a negative star I would. I purchased a costume, paid for overnight shipping, 4 days later it says it still hasn’t shipped. Called customer service and was told I could only get a refund for the $20.00 express shipping I paid for. Absolutely ridiculous that I can’t get a Full refund on the $50.00 costume I ordered that I will not be able to use this year. Spirit Halloween is TRASH! Don’t waste your money!!
UPDATE 10/28/2024
I contacted customer support like they said to under my original post via email and have yet to hear back from them. 7 days later after purchasing over night shipping and I still have not received my package.

I made an online order, paid for express shipping and item was never shipped. I requested a refund in which I was given only shipping and tax refund for now. I should expect the rest of the amount in some days. I was told it can take 7-21 business days before I see it posted to my account. I don’t understand why it’s coming in partial payments when I paid in full. They truly suck and now I’m stuck days before Halloween looking for my son a costume!

I just went to the Coquitlam store with a 20% off coupon that’s valid until October 27th. However, they insisted that the coupon period ended yesterday. I pointed out that the coupon clearly states it’s valid until the 27th, but they kept repeating that they couldn’t scan the code, didn’t know about it, and couldn’t help. In the end, I couldn’t use the coupon. I told them that, as employees, they should know why it’s not working, but they said it wasn’t their responsibility, and eventually told me to leave the store immediately. This is the worst customer service I’ve ever experienced, and it’s incredibly frustrating. I will never shop at this store again.

Worst customer service on this planet.. bought a costume, paid extra for 2 day shipping. One of the costumes didn’t fit.. no where did it say you can’t return after a certain day UNTIL I checked the return page.. keep in mind that the last day for returns is almost hidden. I attempted to email them. No response. I’m reporting them to the BBB and going to claim the purchase as fraud since I can’t get anyone to help me.

You sold me a defective product and now you tell me you won't exchange it. I truly wish I could write how I really feel. So my grandson is SOL. Shame on you big corporate Spirit World. Next year I'll definitely know better. You will never get a penny from me anymore!

Absolutely horrible, never let's anyone use the coupons and won't exchange anything if the costume doesn't fit but yet don't let customers try on anything last time I'm going to this hellhole

Was not advertised that they don’t do exchanges after a certain time. No dressing rooms to try on anything so we have to buy it and hope for the best. Also when I called customer service, after waiting 40 minutes I was finally able to talk to someone and they hung up immediately. -1/10 experience would not recommend

My son was born with Neurological Condition called Polymicrogyria to which caused him to have Cerebral Palsy and is currently 21 months old. He may not look like he has a disability but he is deemed Medically Fragile through the state of New Mexico and receive extensive doctor care and therapy services. I walked into the Spirit Halloween to return a costume that my daughter had purchased previously as the fan was defective on her inflatable costume. When I walked in with my family, my son in his stroller, a Spirit Halloween worker with red hair at the front cashier desk informed me that I could not have my son's Diaper/Medical Bag on me. I informed her that this is his diaper bag with everything in it and he has special needs. I did not feel the need to go into detail of his disability as I thought letting her know that he has special needs would suffice. She informed me that I could not have it and shook her head no. His diaper bag is not only for his diapers for his medical supplies as well. Now, we don't always need to carry the bag when he is seemingly healthy but as of late my son has been vomiting and can choke on his vomit therefore I needed to have his appropriate supplies on had if he did. I told her he needs to have it, he's disabled. He has special needs. She then informed me to take what I needed out of the bag instead of carrying it. In the wake of the situation my daughter still needed to return her costume so I didn't want to cause a scene and left outside while her father took her to exchange it.

This situation could have been prevented had the woman listened to me about my son have Special Needs. This is illegal to deny entry into an establishment because of his diaper/medical bag. This is a violation of the Americans with Disabilities Act for an establishment to fail to provide reasonable accommodation to the known physical limitations of a qualified individual with a disability.

Awful. Ordered a costume on the 15th of October. Received a delivered email..stating order had delivered 9/25 in Pennsylvania-I’m in CALIFORNIA. I called customer service said it was an error with the wrong tracking number that I had to wait for it to reset and I would get another email. Called in again explained the situation customer service said what would you like me to do? UHHHH send my daughters costume would be nice. The representative said she would ship it out and I would receive a new tracking number in 30 minutes. It’s been 3 days…no costume no tracking number. Do not order from here. Getting through to someone is a nightmare…45 minutes on hold IF they call you back

Sent me the wrong costume. The costume they sent also turned out to be incomplete. They said they would send a new one but then cancelled my order because the correct item was now out of stock. At least I didn't have to pay anything for the wrong and incomplete costume they sent me.

First I made a purchase on or about October 12th. The item, a wig, was awful. I returned it and and got a refund without issue. On October 18th I purchased 4 items: 2 wigs, white knee hi stocking and white anklets. The knee Hi stockings were damaged due to the packaging. One of the wigs' adjustable hooks was ripped off. I went to return the two items October 19th. I was told "NO REFUNDS." I said, "But I just got a refund the other day."
"Yes. Our policy changed as of the 18th. It's on your receipt."
First of all, NO ONE reads the fine print of a receipt.
Second and more relevant, the receipt is not given to the customer until AFTER THE PURCHASE. Therefore, it would be essential to let them know in advance of the sudden policy change.
I also stated that surely Spirit stands behind its merchandise and if something is damaged they would give a refund. The woman looked at the damaged merchandise and lied to my face saying, "It's not damaged." I have pictures of both items. She only took pictures of the knee hi stockings. And she talked on the phone to the district manager and lied that the items were not damaged. Apparently, a "damaged" item must be ripped or filthy dirty.
I asked for the number of the Corporate Office and the District Office. She pointed to the number on the receipt, which was NOT the corporate office, or district office, nor did the poor person manning the phone have any information to offer other than to go online.

The customer service was terrible. Got accused of breaking something the workers are bums and have no life. Also showed rascism towards my black friend which i found extremely hateful and would like to press charges.