I have now had four sessions with Mary and can honestly say that she has been wonderful. Talking things through with Mary has helped so much. Mary is very perceptive too and has a very clear way of e... Ver mais
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Veja o que dizem as avaliações
Having stopped smoking by weight ballooned. So worked with Katy a Nutritionist to help me understand my eating habits more than just put myself onto a diet adding more pressure to myself. Katy is br... Ver mais
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A while before the online appointment you'll get reminders. Then dead on time you'll get the call. Spent enough time.e explaining. In fact it was a more n personal experience than my own Dr's. Excel... Ver mais
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I had my mental health consultation then received no follow up whatsoever. I didn't get an email or any kind of contact to let me know the next steps so I was left confused and quite let down to be ho... Ver mais
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Detalhes da empresa
Escrito pela empresa
Square Health was founded by the team behind the Doctors Chambers group of companies, and was set up to provide holistic medical, technological and claims-related solutions for insurers. The business is the result of over 20 years of experience within the healthcare sector. Our founders are doctors who also have a deep understanding of the complex requirements of the insurance industry. We have an established infrastructure; access to over 5,000 medical specialists across the UK, 200 staff spread across two UK offices and a software development team of over 100. Expanding on the clinical heritage of the group, Square Health offers an extensive range of medical services, including but not limited to: medical screening, 2nd opinion services, health MOTs, appointment booking services, virtual and face-to-face GP consultations, specialist referrals, physiotherapy sessions, counselling and dietician appointments— all of which can be arranged in short timescales and are supported via our bespoke cutting edge technology and software solutions.
Informações de contato
Crown House, William Street, SL4 1AT, Windsor, Reino Unido
- 0330 822 1776
- https://www.squarehealth.com/contact
- www.squarehealth.com
4,3
Excelente
345 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Square Health
Hi Karanjit,
It’s always encouraging to know when our service has left such a positive impression.
Even with a brief review, it’s clear the overall experience worked well for you and we really appreciate you taking the time to share that.
Kind regards,
Square Health Team
The app was easy to navigate and book…
The app was easy to navigate and book and appointment. The practitioner was punctual and very helpful. I would recommend to anyone considering joining
19 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Nicola,
We’re delighted to hear that arranging your appointment through the app felt clear and uncomplicated.
It’s also good to know that the practitioner joined at the scheduled time and provided the guidance you needed during the consultation. We understand how important both reliability and useful support are when accessing healthcare remotely.
We appreciate your recommendation to others considering the service.
Kind regards,
Square Health Team
Squarehealth got straight to the point…
Square health got straight to the point and wrote me a referral with ease, whilst I'm still awaiting for my consultant at my hospital to give me one. The doctor at square health gave me one in five minutes...
18 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Good afternoon,
Thank you so much for sharing your experience.
We’re glad the consultation helped you move things forward at a point when you were still waiting elsewhere for the referral you needed.
It’s good to know that the doctor quickly understood the situation and was able to prepare the referral during the appointment, giving you a clear next step without any added complication.
We appreciate you sharing how much of a difference that timely support made.
Kind regards,
Square Health Team
Quick appointment
Quick appointment, the doctor provided the referral after listening to what my problem was.
13 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Bogdan,
We’re pleased to hear that you were able to arrange an appointment without a long wait and speak with a clinician who took the time to understand your concerns.
It’s also good to know that the consultation led to the referral you needed, helping you move on to the next stage of care without unnecessary delay.
We appreciate you sharing your experience with us.
Kind regards,
Square Health Team
No follow up. Just silence
I had my mental health consultation then received no follow up whatsoever. I didn't get an email or any kind of contact to let me know the next steps so I was left confused and quite let down to be honest. I have no idea how to book any sessions on the AVIVA app, all I can do is book another consultation. I would not recommend this service.
6 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Zac,
We're sorry to hear that you didn't receive the follow up information you were expecting; this is disappointing to hear.
The Aviva app is designed to make booking an appointment, updating your details and finding the information you need as easy as possible, however, if you need any assistance with this or to look into your appointment follow up information further, please don't hesitate to contact us directly.
Kind regards,
Square Health Team
understanding my eating habits more
Having stopped smoking by weight ballooned. So worked with Katy a Nutritionist to help me understand my eating habits more than just put myself onto a diet adding more pressure to myself. Katy is brilliant, talking me through alternative foods, the benefits of these and breaking this down into managable changes. Even sharing recipes and how to look for better foods when shopping. Brilliant experience and helped me controll my eating.
3 de julho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Claire,
It’s encouraging to hear that working with Katy helped you take a more balanced approach after gaining weight following your decision to stop smoking.
Rather than simply focusing on restriction, it sounds as though the sessions gave you a clearer picture of your usual food choices and helped you make realistic adjustments without adding extra pressure. We’re especially pleased that Katy’s advice on alternatives, shopping decisions and recipes gave you practical ideas you could use in everyday life.
It’s great to know the support has helped you feel more confident about your eating habits and the choices you make.
Kind regards,
Square Health Team
Good Experience on First Use
This was my first time using the service. I was seen quickly, the doctor was available at the time appointed and the guidance and follow-up was superb.
29 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Chris,
We're delighted that your first experience of using the GP service was such a positive one.
It's good to hear that you were able to speak with a doctor without a long wait and that the appointment began as scheduled. We also know how important it is to leave a consultation with clear advice and confidence about what happens next, so we're glad the guidance and follow-up met your needs.
We appreciate you sharing your experience with us.
Kind regards,
Square Health Team
Very good experience
Very good experience, great app for mental health. Would recommend it for everyone.
17 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Abz,
We're really pleased to hear that the mental health service worked well for you and that you found the app a useful way to access support.
It's encouraging to know that your overall experience left such a positive impression and we really appreciate you recommending the service to others who may also benefit from it.
Kind regards,
Square Health Team
Quick, Easy, and the Doctor Actually Listened
I used the Aviva Workplace remote GP service, provided by Square Health, and I have to say I was impressed and happy with the entire experience.
I booked an appointment and was seen the same day, within just a few hours. No long waits or messing around, which made a real difference when I needed to speak to someone quickly.
The appointment itself was over the phone and was simple and straightforward to set up. No technical issues, no confusing steps, just an easy process from start to finish.
The doctor was excellent too. Very Patient and a good listener. He was supportive throughout and never once disregarded any of the points or symptoms, which made me feel properly heard and cared for.
Overall, a smooth and helpful experience. It is reassuring to know this service is there when you need quick access to a GP. Would definitely recommend.
20 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Good morning,
Thank you so much for your kind and detailed review. We're really pleased to hear that your experience using the Aviva Workplace remote GP service through Square Health worked so well for you.
It's good to know that you were able to book and speak with a GP on the same day, especially at a time when you needed advice without a long wait. We also appreciate your comments about the phone appointment being easy to arrange, with no technical issues or unnecessary steps getting in the way.
We're particularly glad that the doctor took the time to understand your symptoms properly and made you feel listened to throughout the consultation. Feeling heard is such an important part of any healthcare appointment, so it's encouraging to know that the support you received felt thorough and considerate.
Thank you for sharing such detailed feedback and for recommending the service.
Kind regards,
Square Health Team
10mm dia sample tube, 60mm long label
I have a 10mm sample tube, and a label which is 60mm long. Obviously half of the label (ref number, name) will be obscured. The sample tube is tiny with no room to write anything on it. If I leave the bar code visible will the lab process it or reject it
18 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Good afternoon,
Thanks for your review.
The label is wrapped partially around the tube with the sticky sides on the excess parts of the label stuck together. A video of how to complete the process is available here - https://vimeo.com/653639625/6fc84c235a
If you have any questions or queries in the future, please don't hesitate to contact us directly.
Kind regards,
Square Health Team
High quality service
I got an appointment on the same day and the GP was incredibly helpful and much better than my local one. The booking system is very easy to navigate and I’ve always had very good quality consultations with this company
15 de maio de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Peggy,
We're really pleased to hear that you were able to arrange a GP appointment on the same day and that the booking process has been straightforward for you to use.
It's also good to know that the GP gave you the support and guidance you needed during the consultation. We understand how important it is for members to feel they can access medical advice promptly, particularly when they may otherwise face delays elsewhere.
We're glad your experiences with Square Health have been consistently positive and that the consultations have met the standard you were hoping for.
Kind regards,
Square Health Team
The digital GP is easy to book and…
The digital GP is easy to book and provides professional consultation service. Unfortunately there is no follow up as promised by the GP.
24 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Ernus,
Thanks for your review. We're delighted to hear that your found the booking process easy to follow and that the clinician you spoke with was professional.
Although appointments can only normally be booked one at a time, we're keen to learn more about the absence of follow up that you were expecting, whether it be by referral or prescription. Please contact us directly if you'd like us to look into this further for you.
Kind regards,
Square Health Team
A valuable tool in our healthcare arsenal
I used this service from the comfort of my own home to find out what a particular health issue I’d tolerated for a couple of years might be. I selected a doctor from a list that was offered, and I wrote a brief description of my problem for him to read before we began the video call.
The system worked really well and after a few quick questions the doctor gave me a diagnosis. I looked it up afterwards on the internet, and I could tell immediately that he was absolutely right.
With that in mind I saw my NHS GP who confirmed the diagnosis. Unfortunately there was going to be a 12 month wait for surgery on the NHS, so I sought private healthcare and had the operation last week.
I’m so pleased I took advantage of the video doctor service, and can unreservedly recommend it to anyone in a situation like mine.
14 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Peter,
We're really pleased to hear that the video GP service helped you get clarity on a health concern you had been living with for some time.
It's good to know that being able to choose a doctor, provide some background before the appointment, and speak from home made the process work well for you. That context can be really useful in helping the GP understand the issue and focus the consultation on what matters most.
We're also glad the doctor was able to assess your symptoms, give you clear guidance, and help you take the next steps with your NHS GP and then private treatment. It's encouraging to hear that the consultation played a part in helping you move things forward after such a long period without answers.
Thank you for sharing such detailed feedback and we really appreciate your recommendation.
Kind regards,
Square Health Team
Blood test results were easy enough to…
Blood test results were easy enough to understand. Booking a phone appointment was easy once you’d worked out the time input section. GP was late dialling in and didn’t really add any value. They simply referred me to my own GP - so a bit pointless.
1 de junho de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Brian,
We're glad to hear that you found the blood test results clear and useful and the follow-up appointment booking was straight forward. Sometimes it's the case that something that's presented to our GP may need to be investigated further or in conjunction with your medical history which only your NHS GP has access to that we don't.
We're grateful for your comments and if you'd like to discuss your experience further, please don't hesitate to contact us.
Kind regards,
Square Health Team
The nutritionist was not considering my…
The nutritionist was not considering my condition, she was giving me a general support instead of helping me create a balanced diet for me. Also, I've never gotten the report which she said would be available for me on the app. When I contacted aviva they didn't helped me either
17 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Priscilla,
Thanks for sharing your experience.
It's a shame to hear that you found the advice to be generic and that you haven't received the report. Please contact the Aviva Team at Square Health and provide us with the details of the appointment and we can certainly chase this up for you.
Kind regards,
Square Health Team
Very fast service the GP I saw was…
Very fast service the GP I saw was wonderful and kind. Would recommend
28 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Catherine,
Thank you for your kind comments.
We're really pleased to hear that you were able to access the GP service without a long wait.
It's also lovely to know that the doctor you spoke with made you feel well supported and treated you with care during the consultation. We understand how much that matters when you're seeking medical advice.
We appreciate your recommendation and are glad the service worked well for you.
Kind regards,
Square Health Team
I've had mixed experiences with…
I've had mixed experiences with SquareHealth, but mostly positive. I've had GP appointments, nutritrionist and counselling appointments on there and mostly they'll all been very helpful. Would recommend anyone to give it a go.
15 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Jaabir,
We're glad to hear that, overall, your experience with Square Health has been a positive one.
It's particularly helpful to know you've used several parts of the service, including GP, nutritionist and counselling appointments, and that the support you've received has generally been useful across those different areas.
We appreciate your honest comments about having had some mixed experiences too. Feedback like this matters, as it helps us understand where the service is working well and where there may still be room to improve.
Thank you for your recommendation and for sharing your experience.
Kind regards,
Square Health Team
Punctual useful experience
Punctual useful experience. The doctor issued a prescription and the call was completed within 10 minutes
28 de abril de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Brian,
We're pleased to hear that your appointment took place on time and that the consultation gave you the support you needed.
It's good to know the doctor was able to assess your concern, issue the prescription and complete the call without taking up more of your time than necessary. We know members value being able to access clear medical advice efficiently, particularly when treatment is needed.
We appreciate you sharing your experience.
Kind regards,
Square Health Team
Excellent service
Excellent service if useing via HSBC make sure you have the correct app.
4 de maio de 2026
Avaliação não solicitada
Resposta da Square Health
Hi Charles,
We're really pleased to hear that you had a positive experience with the service.
It's also helpful that you've mentioned the app access for HSBC members, as using the correct app is an important first step in making sure members can access the services available through their account benefits without unnecessary confusion.
We appreciate you sharing your feedback, and we're glad the service worked well for you once accessed.
Kind regards,
Square Health Team
took a week to email the referral
The only dislike is the fact that took a week to email the referral.
8 de maio de 2026
Avaliação não solicitada
Resposta da Square Health
Good afternoon,
Thank you for taking the time to leave your comments.
We understand your frustration that a referral email would take a week to be received. Of course, this is normally with a patient within a matter of hours, if not, minutes so your experience is certainly out of the ordinary.
Nonetheless, we're please that the rest of the service proceeded as expected and we hope to be able to be of assistance in the future.
Kind regards,
Square Health Team
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