Staveley Head Avaliações 

Amber was very pleasant, knowledgeable, patient, professional and helpful and not at all pushy. It was a pleasure to deal with her.

Amber extremely pleasant and professional, what more can a man ask for , thanks for all you help, see you next year.

Literally the worst company for insurance I have dealt with in 45 years. Required to send ncb information on two other vehicles, proof of address, licence pictures and so on. After sending these in post and uploaded to their site, got a email saying no proof supplied and an extra charge of £187 needs paying in 7 days and if not done they will automatically take it from card used.
Never ever use these again.

Scam Compamy avaoid or you will be out of pocket big time

Amber was very helpful obtaining various quotes for my VW camper illustrating the price differences with certain add on’s.
Even managing to significantly reduce my premium from last year!

Staveley Head (insurance broker) customer service is dreadful! I purchased campervan insurance via Confused.com on 13/7 which was due to start on 25/7. I thought the policy was good value at £216 (I rarely use my campervan) and heard nothing from them until I returned from a 2 week holiday in South Africa (17/8-1/9). I logged into my emails on Saturday 2/9 to find 2 emails from Staveley Head dated 24/8 (while I was away!) requesting various information including copy of the V5, proof of address, NCB proof, lots of internal and external photos of my VW campervan, mileage declaration (the list goes on!) etc. These two Staveley Head emails were then followed with a email dated 25/8 informing me that my policy was to be cancelled at 3pm that day! (while I was still on holiday without any access to my emails!). I then received an email from "onesureinsurance" (part of Staveley Head) on 26/8 confirming my policy had been cancelled and I had been charged £173 (of the £216 annual premium paid on 13/7) for doing so! This equates to 80% of the policy premium for what was effectively 4 weeks cover for a VW camper that hasn't moved. I also believe that they would have also tried to wriggle out of any claims even if I had made a claim in the period on the grounds that I hadn't had chance to send them the onerous list of information in time!) When I called Staveley Head on 4/9 they apologized and said that all I needed to do was to send the information in, which I did the same day, bearing in mind my camper was no longer insured. After not getting any form of response from them I called them today (7/9) only to be told that they were only willing to sell me a new policy!
I don't know if Staveley Head are legitimate broker or a scam business. I only wish that I had read Trustpilot first as I can see others have been dupped in the same way I have with these unreasonable last minute information requests. They appear to attract customers with low premiums only to cancel the premium by requesting lots of information without giving customers reasonable chance of providing the information in time in order to cancel the policy and charge customers the bulk of the premium for a few weeks cover! The breakdown of the £173 cost I was sent showed that they earned £20 to set up the policy but a massive £85 when they cancel it for failing to send to send the long list of evidence within hours of requesting it! That's 4x's more than the fees for setting the policy up in the first place. So there is more incentive for them to cancel policies for failing to read the small print when you take out the policy! Beware of the small print and poor customer service which appears to be focused on tripping customers up in order to charge the large cancellation fee. The MD of Staveley Head) should be ashamed of having to use these type of practices to boost profits!
Beware not to fall into the same Staveley Head small print trap!!!!!
To add insult to injury, the email dated 26/8 informing me that my policy had been cancelled, stated that the remaining balance of £43 owed to me credit "will be held until instructions are received from the insurance company
that funds can be released" which could take up to 6 weeks!!!!!!

BEWARE and AVOID AT ALL COSTS!!!!
( I was a director for a large UK insurance company for many years (the company name starting and ending with "A"), and I never encountered such poor practices from brokers!)

After leaving my previous bad review of this company, I have heard back from them. The only thing they were focused on was “we didn’t ask for 20 photos, don’t know where you got that figure from”. I thought I’d update the review. They were correct….they only asked for 17 photos! Just to give anyone else silly enough to go with these guys the information, they require photos of - front and side of the camper, cooking facilities, storage cupboards, door to living area, seating area, bed, water tank, mileage, no claims proof, every page of your V5 document, driving licence front and back, driving licence summary from gov website and a utility bill.
Imagine needing to make a claim with these guys!
Oh and the tiny refund they say you are entitled to can take up to 6 weeks to go through.

Fantastic Amber was professional courteous and friendly .can't fault the service .

Purchased Campervan insurance from them.
So many hoops to jump through the policy was cancelled before I could get it done.
Possible scam company... beware.

Normal procedure from a comparison website - they were good value. In the weeks since I received a recorded letter from them the day before a bank holiday weekend stating they had a list of requirements to fulfil, and I must post these back. The morning of the next working day after the bank holiday weekend, I get a text saying they are cancelling my insurance at 3pm that day unless I comply with their demands.

Whilst I understand that some details are needed, in 30 years I have never seen a list of demands to be met that is so vast, and honestly unachievable in this day and age of zero customer interaction between public and customer service.

They wanted DVLA licsence validations for all drivers - never ever been asked for this..
Second car no claims bonus - (which when you change insuarnce companies every year - how is this possible in this day and age? - no other companies ask to prove this.)
Main no claims bonus - first time I have ever been asked to prove this - is it not held on a database? no other policy ever asked us to do this?
Proof of tracker fitments - most are diy now, so not possible.
utility bills.. come on... no one else does this?

Honestly the list was so large and time consuming to collate it could well have ended up a good days work for two people on the policy.

I am awaiting a refund from them as I refused to jump through their hoops, and anticipate a poultry refund - and am wondering if this is actually a scam / business model for them from the get go, they were a lot cheaper.

be warned - my advice would be to pay a little more and go with a known company.

Update -
from a £300 fee to insure for a year, they have refunded £75 - I was covered by them for 2-3 weeks before they demanded additional paperwork. This is clearly a business model - or perhaps you could say - a legal scam. Avoid at all costs!!

Update 2 -
As per their request below, I did contact them, they asked for more details which I gave them, and unsurprised to report that there was no further contact.. good little business model for them... pay for 12 months, get one!

Mr Graeme Clarke was very helpful and he help me to find the best taxi insurance . Thank you !

I was asked so many more questions by this company than any other in my 50 odd years of insuring vehicles. Yes, their motorhome insurance was cheap, initially. Then, they wouldnt accept my previous no claims bonus as I was self employed, so they said that was commercial and didnt count. That was an extra £96. Then due to a change of family circumstances and a funeral a long distance away, I contacted them to say my mileage would need to be increased to an average of 10000 per year. For this they wanted another £145. We were also thinking of going overseas in the motorhome this year and this, again , would have been extra. I totally lost confidence in this company and could see them refusing to pay out ,in the event of any future claim, due to some hidden clause. I cancelled last week, and was charged a total of £120 to cancel. Appaling customer service. They took the cancelation fee from my origonal deposit card details. I have now gone back to a more reputable company and no problems at all, and actually cheaper! Glad to be free of them but annoyed at their extortionate 'extra' fees.

Very happy with the service received from Amber Taylor and Staveley Head in general, very thorough with my policy renewal and great price for my Motorhome renewal. Will recommend to my fellow motorhomers. Thank you

Well, what can i say but absolute pleasure doing business with Stavely Head. I have been with them for 8 years and have had exemplary service. I had an issue with renewing my Motorhome insurance and a Customer Service chap named Zak helped me sort it.
He was very professional and to the point. Answered all my questions in a manor not seen much these days. It was good to be served, once again, with professionalism, and respect. He sorted it and i am now a "Happy Camper". Defo recommend this company for all things insurance.

Brilliant to work with and LEAH O SULLIVAN (sorry if not spelt correctly) was the most professional person I have dealt with in a long time. She made me hade a really positive view on the company and I hope you have a good bonus system😉😉

I insured with Staveley Head insurance via a price comparison site for a campervan. It turns out that I cant use my car no claims (i have 9yrs+) which wasn't clear at time of policy. On this basis I have had to cancel - I have had the policy approximately 2 months and the annual policy price was £280. The cancellation fee including 2 months cover is a cost of £240 so I get a refund of only £40. This is criminal and the only reason I am cancelling is the misunderstanding around use of car no claims (most other insurers will take car no claims as input for a campervan policy, I dont want to lose 9yrs no claims hence the only reason for cancelling). Based on my experience I would seriously consider whether you take insurance out via Staveley Head based on what I would consider underhand business practises backed up by small print.

Amber was very helpful and knowledgeable on everything that I needed for future cover of renewing my policy ...Very polite and answered every question I had ...I renewed my motorhome policy through her after the advice I needed was given

I felt like a circus performer having to jump through rings of fire to get campervan insurance with this outfit. Being asked for national insurance numbers is not normal utility bills is not normal and having to upload file after file made me think I was insuring a solid gold rolls Royce. When i had enough I called to cancel within the 14 day cooling off period to be told it would cost £25 for the privilege. What a con. I’m sure they will say I was told but that’s not the point it’s just a rip off.
Further to the above this company now says it takes up to 6 weeks for a refund that 42 days not the 30 prescribed by the FCA. Just another example of poor customer service.

I had the unfortunate experience of having to change insurance companies for my camper van mid-term (without a refund on the months left) just because I changed address and was storing it away from my home address. Although I was very disgruntled at this situation, Amber found me an alternative insurer and sorted cover out for me very quickly and efficiently.

Amber made this transaction so much more easy to carry out - she was clear, polite and efficient and very customer conscious i.e. really endeavoured to make things as easy as poss. When you get into these kinds of transactiuons they can be long winded, this wasn't short but was efficient.

Amber Taylor was excellent which made the insurance process far less stressful. The whole experience has been much improved from last year. The only niggle is a possibly over assertive email and text message system and slightly confusing forms hence 4 not 5 stars.