Staveley Head Avaliações 

483
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After receiving reminder for new insurance there was some confusion over policy. I spoke with Adrian Hodgkins and he kindly phoned me back to explain the problem. My quotes were acceptable and Adrian... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bait and switch 'Stratton Oakmont' style shill company of One Sure insurance. Low ball quote then proceed to charge multiple hidden fees, claw back commission, and void my cover. They send unwanted le... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amber Taylor was polite, efficient, and determined to help me find the best deal. Amber offered to try a new insurer and told me she would call back shortly- and then did! Refreshing to deal with a co... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was sent a renewal quote via email and after a few days was contacted, about it from a member of staff Amber Taylor. She was very polite and knew what I was doing. After going though everythi... Ver mais

Detalhes da empresa

  1. Dinheiro e Seguros

Informação fornecida por fontes externas variadas

Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

483 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(483)

40 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service.

A pleasant experience when renewing my Motorhome Insurance, I normally shop around but have always found Staveley Head to be the most competitive price. Infact the price has reduced for the last two years. Amber was extremely polite and knowledgeable when dealing with my renewal.

5 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very pleasant and helpful operator…

A very pleasant and helpful operator (Amber Taylor) listened to a problem I had with my current insurer and gave me some very good advice and found me another provider at half the price of my current one. Thank you Amber.

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was sent a renewal quote via email…

I was sent a renewal quote via email and after a few days was contacted, about it from a member of staff Amber Taylor.
She was very polite and knew what I was doing.
After going though everything and with a few tweaks she was able to get it cheaper.
Amber took time after explaining everything that I was happy and if there was anything I wasn’t sure about. I felt comfortable and in fact after finishing everything was relaxed unlike some other companies I’ve spoken to.
Definitely highly recommended

27 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would recommend this company to anyone…

Would recommend this company to anyone searching for insurance coverage, very polite and helpful staff and a special thank you to amber Taylor for all your help with setting up a new policy, life would be so much easier if dealing with staff like amber

21 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly efficient service

Megan was helpful and friendly and sorted out my insurance with no issues. Also I didn't have to wait long before the phone was answered, which is always a nice surprise!

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Adrian

Very helpful from start to finish
Explained everything well, making sure it was what was required, and answered questions clearly. Would recommend this company after many years with them.

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amber was exceptional

Amber was very friendly, efficient and clear in explaining all aspects of the insurance policy. She listening carefully and responded well to all my questions . Her attitude and thoroughness made all the difference to me taking the policy. Amber was exceptional.

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top drawer customer service …

I have just renewed my Camper van insurance with Stavely Head who were very competitive with their quote. I spoke to Connor in their customer service team to deal with this and was treated with the utmost respect and courtesy. He was a shining example of what customer service is all about.

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No claims discount proof help

I could not get my proof of no claims discount from my previous insurer. I requested some help from staveley head and the very nice lady got it sorted out for me in no time at all. So thank you staveley head for going above and beyond.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Insurance Renewal

Amber Taylor was very professional and polite in explaining the new policy to me. I have been with Staveley Head for a few years, and they also dealt with my claim very quickly.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Rae Powell-Wallis was a star!

Rae Powell-Wallis was great to deal with. She managed to help me get the right motor trade policy and actually gave me a great price which included discounts. Every other broker was being a pain! These guys customer service and Rae's customer service was top level. Especially when it is new business. I would highly recommend!

9 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amber was very efficient

Amber was very efficient, extremely polite, and helpful.
Sometimes there is a dread to these 'necessary' phone calls, but Amber made it a refreshing change, and was most professional and courteous

22 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful

Amber helped me through the process and saved the hassle of doing everything on line.

19 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointing to be charged 3…

Very disappointing to be charged 3 additional charges by Staveley Head on cancelling my policy with them after being a loyal customer for 6 years. They added a policy arrangement fee of £25, a refund fee of £5 and a cancellation free of £50. In total I have been charged £186.29 for just 32 days cover. If I ever buy a motorhome in the future, I certainly will be avoiding Staveley Head, these additional charges are totally wrong, especially to customers who they've earned commission on over the past 6 years.

14 de agosto de 2025
Avaliação não solicitada
logotipo da Staveley Head

Resposta da Staveley Head

Good Morning,
Thank you for the feedback, I’m sorry to hear you’re dissatisfied.
If you can provide some further details (such as your post code and policy number) in an email to info@staveleyhead.co.uk we’ll arrange for somebody to look into this matter for you. Kind Regards

Avaliado com 5 de um total de 5 estrelas

Big thankyou to Amber Taylor

Big thankyou to Amber Taylor . She was so pleasant and beyond helpful. Rang be back when she said she would . Made you at ease . Best experience I’ve had for many years talking to insurance companies. 👌

5 de agosto de 2025
Avaliação não solicitada

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