After receiving reminder for new insurance there was some confusion over policy. I spoke with Adrian Hodgkins and he kindly phoned me back to explain the problem. My quotes were acceptable and Adrian... Ver mais
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Veja o que dizem as avaliações
Bait and switch 'Stratton Oakmont' style shill company of One Sure insurance. Low ball quote then proceed to charge multiple hidden fees, claw back commission, and void my cover. They send unwanted le... Ver mais
A empresa respondeu
Amber Taylor was polite, efficient, and determined to help me find the best deal. Amber offered to try a new insurer and told me she would call back shortly- and then did! Refreshing to deal with a co... Ver mais
I was sent a renewal quote via email and after a few days was contacted, about it from a member of staff Amber Taylor. She was very polite and knew what I was doing. After going though everythi... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.
Informações de contato
Church Street, CH5 4AS, Connah's Quay, Reino Unido
- www.staveleyhead.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service.
A pleasant experience when renewing my Motorhome Insurance, I normally shop around but have always found Staveley Head to be the most competitive price. Infact the price has reduced for the last two years. Amber was extremely polite and knowledgeable when dealing with my renewal.
A very pleasant and helpful operator…
A very pleasant and helpful operator (Amber Taylor) listened to a problem I had with my current insurer and gave me some very good advice and found me another provider at half the price of my current one. Thank you Amber.
Amber Taylor is the best customer…
Amber Taylor is the best customer advisor 100%Polite,patient,helpfull,etc...
I was sent a renewal quote via email…
I was sent a renewal quote via email and after a few days was contacted, about it from a member of staff Amber Taylor.
She was very polite and knew what I was doing.
After going though everything and with a few tweaks she was able to get it cheaper.
Amber took time after explaining everything that I was happy and if there was anything I wasn’t sure about. I felt comfortable and in fact after finishing everything was relaxed unlike some other companies I’ve spoken to.
Definitely highly recommended
Would recommend this company to anyone…
Would recommend this company to anyone searching for insurance coverage, very polite and helpful staff and a special thank you to amber Taylor for all your help with setting up a new policy, life would be so much easier if dealing with staff like amber
Friendly efficient service
Megan was helpful and friendly and sorted out my insurance with no issues. Also I didn't have to wait long before the phone was answered, which is always a nice surprise!
Adrian
Very helpful from start to finish
Explained everything well, making sure it was what was required, and answered questions clearly. Would recommend this company after many years with them.
Amber was exceptional
Amber was very friendly, efficient and clear in explaining all aspects of the insurance policy. She listening carefully and responded well to all my questions . Her attitude and thoroughness made all the difference to me taking the policy. Amber was exceptional.
Friendly hassle free contact from Amber…
Friendly hassle free contact from Amber Taylor made renewal easy
Top drawer customer service …
I have just renewed my Camper van insurance with Stavely Head who were very competitive with their quote. I spoke to Connor in their customer service team to deal with this and was treated with the utmost respect and courtesy. He was a shining example of what customer service is all about.
No claims discount proof help
I could not get my proof of no claims discount from my previous insurer. I requested some help from staveley head and the very nice lady got it sorted out for me in no time at all. So thank you staveley head for going above and beyond.
Insurance Renewal
Amber Taylor was very professional and polite in explaining the new policy to me. I have been with Staveley Head for a few years, and they also dealt with my claim very quickly.
Rae Powell-Wallis was a star!
Rae Powell-Wallis was great to deal with. She managed to help me get the right motor trade policy and actually gave me a great price which included discounts. Every other broker was being a pain! These guys customer service and Rae's customer service was top level. Especially when it is new business. I would highly recommend!
Amber was very efficient
Amber was very efficient, extremely polite, and helpful.
Sometimes there is a dread to these 'necessary' phone calls, but Amber made it a refreshing change, and was most professional and courteous
Really helpful from start to finish
Really helpful from start to finish
Explained everything well and very patient, with me while I was making sure it was right for me
phoned to renew insurance amber taylor…
phoned to renew insurance amber taylor answered the phone very polite sorted out my request with no problems
Helpful
Amber helped me through the process and saved the hassle of doing everything on line.
Very disappointing to be charged 3…
Very disappointing to be charged 3 additional charges by Staveley Head on cancelling my policy with them after being a loyal customer for 6 years. They added a policy arrangement fee of £25, a refund fee of £5 and a cancellation free of £50. In total I have been charged £186.29 for just 32 days cover. If I ever buy a motorhome in the future, I certainly will be avoiding Staveley Head, these additional charges are totally wrong, especially to customers who they've earned commission on over the past 6 years.

Resposta da Staveley Head
Big thankyou to Amber Taylor
Big thankyou to Amber Taylor . She was so pleasant and beyond helpful. Rang be back when she said she would . Made you at ease . Best experience I’ve had for many years talking to insurance companies. 👌
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