St. Modwen Homes Avaliações 

Me and my partner had an amazing experience when dealing with Branston Leas. Tigan made sure the process went smoothly and was always there to offer her support. Would definitely recommend to any first time buyers!

Absolute pleasure dealing with Tigan at Branston Leas, no faults what so ever and such a smooth process, highly recommend!!

Moved into our lovely home earlier this year and couldn't be happier! We had our fair share of problems when going through the process given our selling chain but Tigan and the whole St Modwen team were really helpful and supportive throughout. Very grateful to all.

Buying a St Modwen home during the Miller Homes takeover has been the single worst decision we’ve ever made. They take your money, then vanish. The “aftercare” and complaints process are a complete joke.
 
Here’s what we’ve endured:
* Major defects: Toilets and baths unusable due to blocked drains two weekends in a row, leaking bathroom sinks that needed multiple fixes. All mixed with other very lazy snags including damaged windows, broken toilets, chewing gum mastic, blown/broken bricks, damaged kitchen worktops due to no sealing around the kitchen sink, unsecured bathroom sinks, chipped fascia boards (probably caused by the poor site behaviour outlined below), damaged glass door (paid extra) which they are taking months to rectify.
* Dangerous site behaviour: Builders throwing stones at houses, and diggers swung over our fence and garden — a serious safety hazard. Here’s what the director said about the stones incident: “having taken this up with the people in question, they confirmed that wasps were starting to build a nest on the gable end of the plot and they thought it a good idea the try and knock it down, they have been discouraged from taking such stupid action”. Shows the level of professionalism from all parties
* Utilities chaos: Electricity, gas, and solar panels all incorrectly registered, leaving us unable to set up bills for months. We’ve lost an entire summer’s worth of solar benefit and spent 20+ hours on the phone. Miller refused compensation stating “as I stated in a previous response we have now processes in place are per Miller Homes guidelines to ensure all meter serial numbers and readings are submitted in a timely fashion.” That doesn’t exactly help us now does it?
* Water meter disaster: St Modwen even tried to bill us for water usage before we legally owned the property.
* Deception: A sales advisor pressured us to reserve by lying that half the land would be sold off. Also, when we reserved the property we were not told what stage the build was at meaning it was a fight to choose the options we wanted.
* Customer care and complaints failure: Our “customer care manager” disappeared for months with no cover. When we escalated our complaint, directors responded with lazy, dismissive emails — they couldn’t even get our road name right. The complaints process feels designed to wear customers down, not resolve anything.
* Snag process started off well, but is now very slow. We think this is because the site manager in charge of the snagging process is hopelessly overworked.
* Often when snags are worked on, they create more work (wrong coloured replacement kitchen door was sent, hole hacked in the back of kitchen drawer to allow the drawer to close around a gas pipe).
* All this from what St Modwen claim is an award-winning site.
 
This company is a shambles. Staff are leaving left right and centre, systems don’t work, and customers are treated with contempt. Even our conveyancer described their processes as a joke after being chased for exchange of contracts a few hours before St Modwen issued a new contract due to miller homes taking over.
 
Avoid Miller Homes/St Modwen at all costs. They are incompetent, dishonest, and incapable of managing customer complaints.

UPDATE:
If you dare to raise a formal complaint, you are simply ignored under the guise of an “investigation.” Emails go unanswered for weeks. During this time, ongoing snagging issues are dismissed by an incredibly rude Regional Customer Service Manager, who appears to have little understanding of what customer service actually means.

What is even more concerning is that when you complain about poor customer care, the very same Regional Customer Service Manager — who is directly responsible for the issues — is appointed to handle the complaint. This is a clear conflict of interest and shows that Miller Homes does not even follow its own complaints procedure.

At every stage, responsibility is deflected. Everything is framed as the customer’s fault, and at no point do Miller Homes accept accountability for their own failings.

Based on our experience, once contracts are exchanged and money has changed hands, customer care becomes dismissive, defensive, and borderline hostile. This is not how a reputable housebuilder should treat its customers.

It’s been a great experience dealing with St. Modwen. Kyle has been extremely helpful right from the start, making the whole process smooth and stress-free. He explained everything clearly, was always approachable, and went above and beyond to get things moving. The quality and professionalism from St. Modwen have been excellent, and I would strongly recommend them to anyone looking for a reliable builder.

I moved into my St. Modwen home at Branston Leas in March 2025. The sales process was relatively smooth, and the team were generally helpful throughout. There were a couple of occasions where I was told one thing only to later find that wasn’t the case — not deal-breakers, but frustrating nonetheless.

Unfortunately, since moving in, the customer service has been virtually non-existent. I’m no longer able to deal with the site manager — who was brilliant — and everything now has to go through the Customer Service team. It’s now September and my snagging list is still not complete. Communication has been a major issue: emails often go unanswered for weeks, and there’s been very little proactive follow-up.

I’ve also repeatedly asked for a full set of plans to check details for accuracy, but they’ve refused to provide them. This lack of transparency and accountability is incredibly disappointing, especially considering the investment involved in purchasing a new home.

While the house itself has potential, the lack of proper aftercare and ongoing support seriously undermines the overall experience. I expected more from a developer of this size and reputation.

I recently bought my new home at Snibston Mill and am currently watching the build go up. Kyle has been amazing keeping me up to date and helping to smooth the way.

He is very knowledgeable and is happy to help wherever he can, he truly cares about your experience.

I am looking forward to working with him while we put our new home interiors together and feel confident that the excellent customer service will continue knowing that he is on hand when you need him.

I am very disappointed with St. Modwen Homes. I have raised concerns for months about serious issues in my property, but no effective action has been taken. Cracks on the walls, water marks, and a cracked window during winter raise concerns about the quality and durability of the build.

In June, my front door broke and has still not been repaired, leaving my home unsecured while I live here with my young child. This is not acceptable under any circumstances.

Customer service has been extremely poor and unresponsive. In addition, nails have been left scattered around the estate, causing repeated tyre damage to my car. Despite evidence, the company has refused to cover these costs.

Given the poor build quality, lack of accountability, and ongoing customer service failures, I cannot recommend St. Modwen Homes Kiln Gate.

I haven't had a bath/shower for one week because each time i do, my living room  gets wet because there is a leakage in the bathroom and they have refused to come sort it out, also issues with my fence which is popping open  i reported over 2 weeks ago still no response to my emails.  Am completely fed up of the St Modwen homes/Miller homes customer services avoiding phone calls and not replaying to emails. I bought one of their  properties in Kiln gate estate in ST6 and my completion date was 24th of May 2024. They have made my life a living hell  since i moved in and there services is appalling and disgraceful. They deliberately avoid phone calls and don't respond to emails and act like a dodgy developer that don't care about people that bough homes from them and its clear they are one of the worse developer in the UK. 

They change their name to Miller homes in February this year and the situation has gotten worse since then and they are not doing anything to fix this which is a shame. 

Am really fed up of the hole situation and regretted buying a home from St modwen/Miller homes, even the site manager could not help me sort things out, all he kept saying is leave it with me and nothing has been done when this should be classed high priority.

I had similar experience previously  when it took  over 8 months to fix my garden.  Its a shame really and i have no choice than to put this out here on the Trust pilot for the world to see because am fed up of their lies and games.

We have 2 major issues at the moment. 1. We cant use the main bathroom shower due to poor grout workmanship. its only been just over a year and there are gaps in the grout in the family shower. St Modwens/Miller homes sent a plumber who seems to have made it worse. We are being told by customer service not their problem. 2. There seems to be no drainage in our garden and when it rains it pools at the bottom end. I have asked for evidence of the drainage in the garden that was meant to be installed and met with complete silence.

Now moved into snibston mill. From start to finish kyle was excellent. When I moved in I was very dubious after watching way to many YouTube snagging videos to the point where I booked one of them to do the snag.

I have been looking for issues for the last 6 days and found nothing. Today we have the snag which was nearly 4 hours long. Full results will come back tomorrow yet the company said it was excellent.

Site manager Joe has been first class since we moved in always walking around the site and happy to help. When moved in gave us his number encase any issues came up.

Couldn't be happier with Kyle (sales) Joe site manager and the house/site

Would rate higher than 5 stars if could.

Absolute disgrace. It was really bad customer service already but since taken over by Miller Homes the only answer you can get is “we are to busy and someone will be in touch with you” They have ruined my garden in May and since that time Im trying to get customer care site manager at Egstow Park in Clay Cross to come over and see what has been done but still no luck after 3 months constant calls and emails. AVOID AT ANY COST.

We are absolutely thrilled with the service we received throughout our home-buying journey. The communication was easy, prompt, and incredibly efficient. The ongoing support has been both highly professional and genuinely personalised — something we truly appreciated as first-time buyers.

We feel incredibly lucky and grateful to have met Olivia at Bramshall Meadows She guided us through the entire process with clarity, patience, and understanding, making what could have been a stressful experience feel seamless and even enjoyable. We couldn’t be more thankful for her help in making our dream of owning a home come true.

As for the development itself, the new St. Modwen estate in Uttoxeter is stunning — spacious, green, and thoughtfully planned. We can’t wait to settle in and become part of this growing, vibrant community.

My partner and I began our search for our first home around the Uttoxeter area in April, with no prior experience in the property market. We came across a St. Modwen Homes property on Facebook and decided to enquire. Within 24 hours, Olivia at bramshall meadows reached out to us and immediately offered her support and guidance to help us begin the process.
From the very beginning, Olivia was incredibly helpful, knowledgeable, and reassuring—especially when it came to making big decisions for our first home together. Her positivity and professionalism made the entire journey feel seamless. We truly felt that our best interests were always a priority.
Thanks to Olivia’s support, we were able to purchase and move into our new home within just 6-8 weeks. Any questions or concerns we had along the way were handled quickly and efficiently. What stood out most, though, was the outstanding aftercare. No matter how big or small the query, Olivia always made time for us—and that genuine care didn’t go unnoticed. For anyone unsure about purchasing a home with St. Modwen Homes or Miller Homes, I honestly encourage you to look no further. Our experience has been nothing short of excellent, and we couldn’t be happier with how everything has turned out. We truly believe that without Olivia’s guidance and support, we wouldn’t be in the position we are today—settled into our first home and feeling confident every step of the way.

We are currently in the process of purchasing our home at Bramshall Meadows, and the service we have received from Olivia has been nothing short of amazing. We receive regular email updates, including photos and nothing is too much trouble. She is always on the end of the phone (or email) if you have any questions or need help. She has a wealth of knowledge when it comes to purchasing your property and no matter what issue we have come across (usually to do with estate agents or solicitor's) she has always found a solution. Olivia is an incredible member of the St Modwen/Miller team and she should be recognised for such outstanding service, we truly cannot thank her enough for her help so far. We can’t wait to get in our new home! Steph and Steve

We purchased our home at Bramshall Meadows in Staffordshire and Olivia was brilliant. Kept us updated on the process and even on move day waited for us to hand over the keys as we were travelling some distance. First class service from end to end from Olivia. Thanks for your help in making the process as stress free as possible. Lovely development too and good quality homes, highly recommend. Thanks Olivia, a credit to St Modwen!

From our very first phone conversation, the sales advisor Kyle at Snibston Mill, St. Modwen Homes impressed me with his professionalism, knowledge, and genuine care for our needs. He made several promises about the level of service we could expect, and I’m delighted to say that he delivered on every single one of them.

He guided us through every step of the process, kept us updated, and ensured everything ran smoothly from start to finish. His attention to detail and dedication truly made the experience stress-free and enjoyable. Without a doubt, he is the best sales advisor I’ve ever dealt with, and I couldn’t recommend him highly enough.The builders are also excellent at their service and we haven't felt any issues so far on the building quality.

Absolutely dreadful since Miller homes took over (I didn’t think it could get any worse but apparently it can) they simply don’t reply to emails to customer services and you have to email the complaints email address instead.

Also contractors can damage your home and they won’t fix it! Painters pulled my tumble dryer out and scratched all my flooring, I sent a picture immediately but they are denying liability.

ABSOLUTELY DREADFUL.

Sarah and Shirley in the sales home at Kingsgrove, Wantage, have been a real pleasure to work with. First rate attention to detail and to the customer needs. No stress, no pressure. Great experience.

I tried very hard to make a cash purchase of a St. Modwen Homes Flat in Wantage, but after accepting my Offer the Company made this impossible. Firstly after accepting my Offer they issued a Reservation confirmation with an impossible completion date. Then they claimed that my Offer, which they accepted, was in fact an incentive which could be lost if I did not meet the impossible and non-agreed completion schedule. When I raised the issue with Staff I was told that they wanted to complete the sale before their imminent year end, hence the ridiculous and unachievable date. This date also conflicted with their own Ts and Cs which indicated 8 weeks to exchange not completion. My Reservation fee should have been refunded immediately when I had to pull out because of St. Modwen Homes unilaterally imposed dates and rudeness, but it took over 5 weeks and several calls and emails to get even half of it back. When I emailed again to ask for the full amount because it was demonstrably their fault that the deal collapsed, they chose simply to ignore me. In the meantime, their highly aggressive, well frankly rude, Progress Chaser contacted my Solicitor and Estate Agent and was rude to both of them. My Solicitor's Staff commented that they had never ever been spoken to like that before, drawing an apology from the Progress Chaser who commented in an email to me from the Progress Chaser. who stated "If we (i.e. St. Modwen Homes) do not press the urgency to Estate Agents down the chain, they usually are not so motivated". This was patronising and insulting to the highly professional women who run the well established Agency I was using. In any case, they were working from me, not St. Modwen Homes. There is an established protocol for queries via Solicitors when required and the progress Chaser simply added undue confusion and stress to the process without speeding-up anything. The on-site St. Modwen Sales Lady was helpful, but in terms of corporate communication and customer management, this experience was from the previous Century in tone, manner and attitude. I am 73 years old and have bought and sold numerous properties of different types over the years, and this has been by far and away my worst and most disappointing experience. I'd hoped to move close to family, but St. Modwen Homes made this purchase impossible for no good reason and did not respond with any positivity, or indeed at all in some instances, when I tried to resolve issues with them. I am referring this to the Property Ombudsman as it has been unnecessarily stressful, and in my opinion, unethical in business terms, A nightmare home buying experience.