St. Modwen Homes Avaliações 

Since the takeover I wouldn’t recommend.

We weren’t told about the buyout when we purchased in Dec 2024, the original site team before the takeover were pretty good.

Since the takeover, they lie, ignore you, don’t do snags, leave you with bodge jobs, no heating in winter, expect you to take time off work over and over again to keep redoing bathrooms (4 days at a time) because they don’t do it properly. Take months to replace damaged carpets due to leaks. Gaslight you that sub standard work is ok.

They’re now trying to build on car parks for schools, sneakily amended planning to shoe horn in more houses on planning accepted under st modwen.

The upkeep of the site is 1/10 sweepers come around once a month at best.

I love the house, I’m gutted at the issues we’ve faced, the disruption and upheaval. I wouldn’t ever recommend St Modwen now owned by Miller Homes.

Why should you pay a premium for a New Build when they damage ‘New items’ and send a guy round with a pen to colour in the issues (apparently a magic man) fill in missing architrave with silicone, patch up horrendous bathroom issues, then come to rip parts out and not align tiles the same, send people out to grind grout out and then damage tiles, to then have to rip it all out again. After a leak we waited 6 months for carpets to be sorted.

Low voltage issues, dodgy fire alarms that goes off at all hours… it’s just endless….

I’ve a complaint in but they’re doing the jobs now, quick to respond on a complaint…

I’d give a 0/5 if I could.

St Modwen customer service has always been good, but was brilliant this time - over and above the call of duty after I’d dropped a precious earring down the en-suite sink.
Thank you so much

Meon Vale 29/7/2026

We would like to express our sincere gratitude to the entire St. Modwen Homes team for the outstanding service and support we have received throughout the purchase of our new home.

From the very beginning through to the handover of the keys, the team has been exceptionally professional, friendly, and supportive. They guided us through every stage of the process in a clear and straightforward manner, making what can often be a stressful experience feel smooth and easy.

We would especially like to thank Julie and Fiona for their dedication, patience, and willingness to help at every step. They were always available to answer our questions, provide updates, and ensure that everything progressed as planned. Their professionalism and personal approach made a real difference and gave us confidence throughout the entire journey.

We would highly recommend St. Modwen Homes to anyone looking to purchase a new home. The quality of customer service, attention to detail, and commitment to customer satisfaction have exceeded our expectations.

Thank you once again to the whole St. Modwen Homes team, and particularly to Julie and Fiona, for helping make this important milestone such a positive and memorable experience.Peter

We recently viewed some houses at St. Modwen Homes and had a fantastic experience, all thanks to Kyle. He was incredibly kind and took the time to show us everything the development has to offer.
Kyle gave us a brilliant showcase of both the 3 and 4-bedroom houses, making sure we saw all the features and details of each home. He was extremely helpful, patient, and answered all of our questions.
Highly recommend speaking with Kyle if you are looking for a new home! Five-star service.

Callum Mcdonald did a fantastic job for us nothing was to much trouble a very courteous professional and informative man . My wife and I would recommend Callum to anyone we know.

We had Tim Melia come to our property, professional, polite and completed the job to a high standard. We would like to thank tim for not only doing the work, but actually turning up with a smile on his face and doing the work to a high standard. Thanks Tim

House, location and the builders have been great, the post purchase customer care has been fantastic, with great communication. Only a few little niggles, nothing really and they have been fixed quickly.
We were due to part exchange, we had already reserved the first house but the sales team sold it from under us! We reserved a second house and all was well but for some "legal" reason, they couldn't part exchange (this was never really fully explained to us). Move with us who were selling (either on part x or separate sale) were terrible! no communication until they wanted something, then all rush rush rush. I certainly would not use them again!

We brought our St Modwens home in Branston two years ago and as with all new builds we had a couple of snags. We have had Craig the maintenance technician with us for a few days to fix all these minor issues and he was a superstar. So polite, worked clean and tidy, finished all jobs to an incredible level and even managed to work around our daughters nap times without disturbing her. A true gentleman, a credit to St Modwen and an incredible all round technician with no task however big or small being too much trouble. Thank you Craig, you are a legend.

We are on the Blythe Fields estate and all the way through Fiona kept us informed on how things were progressing. Once we moved in, the house is amazing, it feels like we are on holiday everyday. Any issues we have, have been dealt with superbly by Kirsty. Would definitely recommend.

Me and my partner have visited the Ember park show home numerous times, Carl and Jane have been very welcoming and extremely helpful! As first time buyers, they’ve been very informative and supportive.

Good customer service
Good customer relation
Well satisfactory and quality service
Always at our service etc.

I visited ember park today and the young guy was very helpful although we are not buying there we are buying at another site he was very personable and friendly what a lovely showhome aswell.

A friendly and detailed explanation of buying from them

Great staff and sales at Ember park. Thank you to the site manager that showed me around one of the unsold plots.

I love the show homes at Ember park! I’ve never been anywhere where the staff are so knowledge - I think the young man’s name was Carl? he’s so helpful, I want to thank him for showing me all the different options I have within my price range.

Ember Park Sales and site team have been great with me and my partner when buying out home, they where very helpful and thoughtful.

Nichola at Sunderland site recently is an absolute delight so welcoming, helpful and professional ⭐️💫

My wife and I have been looking for a new home and by chance came across the St Modwen development in Sunderland. We were welcomed by Nicola who was extremely friendly and helpful. She understood our requirements and has been very willing to assist in our house move process and even took us on a tour of the property. Her knowledge of the site is impressive and we look forward to progressing our house journey with Nicola’s assistance. Thank you.

Caroline & Tigan at Branston Leas are amazing. They have been so helpfully from the very first day we walked in they were so welcoming. They have answered every question we have asked. I have loved getting the updates on the progress of the house too.

I am a first-time-buyer and from start to finish, this has been a relatively stress-free experience.

Tigan and Caroline, in the sales team, have been outstanding. They have been consistently professional, approachable, and always on hand to help, which made the whole process smooth, and not overwhelming for a first-time buyer. I didn’t feel like any question I had was stupid. Despite their heavy work load, they make you feel like you’re the priority.

The build quality of the home is very impressive. A professional snagging inspection identified 65 items, but the vast majority were minor cosmetic points, which is reassuring for a new build. The build was complimented and described as ‘at a very high standard’.

A special mention to Site Manager Dave, who has been exceptional. Leading up to and post completion, he has been highly responsive, proactive, and quick to resolve any issues raised. His attention to detail and commitment has really stood out. I genuinely feel looked after.

Overall, I’m incredibly happy with my new home. This is clearly a quality development delivered by a team that cares. I wouldn’t hesitate to recommend.