They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoEnterprise Way, Nottingham, NG2 1EN Nottingham, England, GB
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Veja o que dizem as avaliações
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
A empresa respondeu
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
A empresa respondeu
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Reino Unido
- 0115 957 8000
4,0
Muito Bom
388 avaliações
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Resposta da Stratstone - Land Rover Nottingham
Hi Lisa,
Thank you very much for leaving a 5* review.
Have a great day!
Stratstone Customer Services
Open and honest and treated me with…
Open and honest and treated me with respect. Got my car running within 24hr.
12 de setembro de 2024
Resposta da Stratstone - Land Rover Nottingham
Hello Shaukunt,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Disgusted absolutely appalling company
This company is an absolute rip off, 0 customer service for their customers. They aren’t honest about their diagnosis or repairs, they just want to rip you off and not fix the problem they installed in the first place. Would never own a Range Rover again and the Nottingham branch advisor Sam is a call dodger and calls when he can be bothered. The car had a brand new dpf installed by in September 2022, it then all of sudden came up to say the car was full had a diagnostic carried out by another mechanic who stated it was partially full but the computer is stating it was completely full. So I rang Range Rover took them 2 weeks to actually see the car for them to carry out a diagnosis of there own for £204.00 to say it’s down to how it’s been driven as they don’t want to fork out the money to replace the sensor that is coming up with the error as it’s still under warranty. I WOULD STAY AWAY from Range Rover full stop.
2 de setembro de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Molly,
We understand your frustration and apologise for the negative experience you've had with the JLR branch in Nottingham.
We value your feedback and will use it to improve our processes.
We strive to provide our customers with the best possible service and are committed to addressing any concerns.
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi Martin,
Thank you for your five stars! We value your feedback.
Stratstone Customer Services
All went well with my vehicles recall…
All went well with my vehicles recall job pity no where to get drink etc but minor detail.
22 de agosto de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Kevin,
We appreciate you taking the time to share your experience.
We're glad to hear that your vehicle's recall job went well.
We understand that convenience is important, and we'll take your feedback into consideration as we continue to improve our services.
Stratstone Customer Services
Poor customer service
Poor customer service!
I have called 4 times to arrange a Safety Recall procedure, with no returned call to arrange an appointment. Poor service.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi,
I am sorry to hear that you are struggling to get through to our JLR branch in Nottingham.
Please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.
Thank you,
Stratstone Customer Services
Great Service and lovely Staff
This Service Center is a friendly and welcoming place. The only problem I have sometimes is the phone answer can take some time !
14 de agosto de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Alison,
We appreciate your kind words about our service department, we strive to create a welcoming environment for our customers.
We understand that waiting on the phone can be frustrating, and we are working to improve our response times.
Thank you for your feedback.
Stratstone Customer Services
Sadly one day recall turned into three…
Sadly one day recall turned into three days.
12 de agosto de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Carl,
We understand your frustration with the delay with the recall being carried out.
We strive to provide timely service and apologise for the inconvenience this caused.
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Excellent pick up & drop off service
8 de junho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Jan,
We appreciate your kind words and are glad to hear you had a positive experience with our pick-up and drop-off service.
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi Mr Stallard,
A big thank you for leaving a 5* review for Steve.
Have a lovely day!
Stratstone Halshaw Customer Services
Sell Is there priority not the customer service
Sold the vehicle but it was faulty. After 4 weeks of chasing the sales rep to get it fixed.. no response until the manager got involved.
Typical sell sell sell and not worry about the customer.
Disappointing
3 de julho de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Philip,
We understand your frustration with the recent experience.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
Did what they said they would do…
Did what they said they would do quickly and efficiently
with no issues. Loan car ready to drive away
29 de julho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Kevin,
We're glad to hear you had a positive experience.
We appreciate your kind words and are committed to providing excellent service.
Stratstone Customer Services
Efficient Service, friendly staff.
Arrived to have first service 8.00am
Service completed and vehicle handed back to me 10.15 am
16 de julho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Paul,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at Land Rover Nottingham.
Thanks again!
Stratstone Customer Services
Service completed efficiently and on…
Service completed efficiently and on time, the staff there are friendly and helpful
15 de julho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi,
I appreciate you taking the time to leave this review.
I am very pleased you are satisfied with your visit!
We hope to be of service to you again,
Stratstone Customer Services
Don't bother with Stratsone go to Marshall's
As per usual Stratstone could not even bother to get back to me after ringing to report a fault with my Defender - left it 4 hours then rang Marshalls at Lincoln, aided me straight away and within 24 hours my car is now at Marshalls with a replacement car ready to collect. Stratstone up till now have still not got back to me and this is not the first.
Stratstone Customer Service Stinks - I have a Jaguar F Type Reims Edition and a a fully specked up Defender both of which will now be going to Marshalls of Lincoln who certainly know how to treat their customers. Stratstone do nothing but treat their customers with disdain.
2 de julho de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Jef,
We understand your frustration and apologize for the issues you've experienced with your recent experience.
We strive to provide our customers with a positive experience, and it's disheartening to hear that your expectations weren't met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
I booked an 8 year service for £346, got about £40 value.
I booked an 8 year service. I was told over the phone it would take 1.5 hours, so not to bother booking a courtesy car.
As soon as I arrived, the service manager told me he wouldn't do a PCM software update (which was an item shown on the 8 year service). He then said it would be ready in 3.5 hours. To be fair, he did organise a loan car quickly, although the atmosphere was frosty.
In effect I paid £346 for an oil and filter service, something I could have done on my driveway for £40.
For this price it should also include a fuel filter and air filter. JLR would still be making a big profit from me.
p.s. the car was half washed, still dirty at the bottom.
29 de junho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Rob,
We appreciate you taking the time to share your experience.
We understand your frustration with the service you received, particularly the discrepancy in the estimated time and the omission of the PCM software update.
We strive to provide accurate information and efficient service to all our customers.
Stratstone Customer Services
Very supportive staff
Very supportive staff, good service and response. Drip off and pickup of vehicle was very smooth.
19 de junho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Kunjan,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Service was good and people friendly
Service was good and people friendly. The building is pretty run down, not the nicest place to spend a few hours and parking tight.
20 de junho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Stratstone Customer Services
Great service and staff
Easy booking process. Great staff on site, easy checking when arrived and car returned clean with all the work completed. Absolutely no issues and would recommend and will use again.
11 de junho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Paul,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Stratstone Customer Services
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