They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoEnterprise Way, Nottingham, NG2 1EN Nottingham, England, GB
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Veja o que dizem as avaliações
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
A empresa respondeu
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
A empresa respondeu
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Inspeção Veicular
- Fábrica de Carros
- Mecânica de Carros
- Serviço de troca de óleo
- Revendedora de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contato
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Reino Unido
- 0115 957 8000
4,0
Muito Bom
388 avaliações
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Telephone staff give wrong information…
Telephone staff give wrong information and not very friendly at all. Parts Manager on the day was professional but seriously had no joy in his job. Just be nice, friendly and smile! It costs nothing these days...or let someone else do your job! Considering Stratstone is a prestigious high end car dealership, shocked how awful your staff are!
15 de junho de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Karen,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi Dav,
Thank you for choosing the JLR branch in Nottingham.
All the best!
Stratstone Customer Services
Strastone Nottingham service dented my car
Booked my car in for 6 year service for a velar because 7 years needed timing belts the cost was enormous at 1600 pounds then when I collected tue car had 2 dents one on my door and one on my wheel arch. They did work on my wheel arch as liners had moved, showed the advisor straight away. Would say not very quick at coming back, can’t get hold of anyone and for damage caused by them think appealing service
31 de maio de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Darren,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Stratstone Customer Services
Truely awful…
Truely awful. Service Department impossible to get hold of. Phone just rings and rings….
5 de junho de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Sam,
I am sorry to hear that you are struggling to get through to our JLR branch in Nottingham.
Please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.
Thank you,
Stratstone Customer Services
Top class customer service from Simon…
Top class customer service from Simon Clark.
21 de maio de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Chris,
Thanks so much for the review!
Simon and the management team take pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Customer service non existent!
2 de maio de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Andrew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Good Communication talked through what…
Good Communication talked through what needs to be done & why. common sense used on costs
30 de abril de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Stephen,
Thank you for the review!
Your positive rating means a lot to us here at Stratstone.
Stratstone Customer Services
JLR are the worst company I have ever…
JLR are the worst company I have ever had any dealings with, their products are not worth the money you pay for them. They pride themselves on their aftercare, it is non existent.
I would strongly recommend anyone remotely thinking of purchasing one of their products to seriously reconsider.
Their customer service is appalling, do not consider buying from them.
1 de janeiro de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Nicola,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Poor service.
Made an enquiry on a vehicle. They called me back at 1930 at night. I was ready to buy the car and it was available. Was told I’d get a call back to finalise the deal and never got a call. 2 days later I see the car is sold. Couldn’t be bothered to let me know. Main dealer badge, back street garage service.
18 de abril de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Dave,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Knowledge staff
14 de abril de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Simon,
Thank you for your positive review.
Have a great day!
Stratstone Customer Services
Attitude of the person dealing with the…
Attitude of the person dealing with the issue was unprofessional, rude and uncourteous.
3 de abril de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Abraham,
Thank you for getting in touch and sharing your honest feedback.
We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi Shane,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Personal items missing
UPDATE - received a callback and surprise surprise, categorically denied this could have happened. Not even interested in discussing the subject.
Personal items missing after my service. I would suggest you remove all personal items before you use Stratstone Nottingham as I had both a memory stick and change taken when I took my car in yesterday. I reported this as soon as I noticed (2 minutes after leaving the garage) and still awaiting a callback.
21 de março de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Craig,
Thank you for your review.
We're very sorry to hear about your experience with us.
This is not the high standard of service that we strive to deliver and it would appear that we have fallen short of expectations on this occasion.
Please would you be able to email service.followup@pendragon.uk.com with your details, so that we can investigate this further.
Thank you in advance.
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi,
Thank you for such a positive review.
Have a wonderful day!
Stratstone Customer Services
STAY AWAY
In March 2023, I purchased a Range Rover from Jaguar Land Rover with high hopes and expectations. However, by September 2023, my excitement turned into frustration when my vehicle broke down. Since then, it's been a rollercoaster of disappointment.
Despite numerous attempts to communicate my concerns and engage with Jaguar Land Rover, including through my solicitor, the response has been lackluster at best. My solicitor wrote to Jaguar Land Rover in Nottingham, the place where I purchased the vehicle, expecting a prompt and decisive resolution. Instead, we've been sent in circles, with our concerns seemingly ignored.
I've been offered a choice between a reconditioned engine or a £40,000 compensation for a vehicle I originally purchased for £69,000. While I reluctantly accepted the terms, progress has been painfully slow.
Adding insult to injury, I've been left without a courtesy car for five months, forced to bear the burden of renting a vehicle. This situation has caused immense stress and financial strain, turning what should have been an enjoyable ownership experience into a nightmare.
As a loyal customer, I expected better treatment and a proactive approach to resolving issues. JLR Land Rover UK Land Rover, it's time to prioritize customer satisfaction and improve communication and customer service standards. Your response to this matter is crucial.
Nottingham Land Rover - Where I purchased the vehicle from not interested.
Cambridge Land Rover - Don't want to take any responsibility.
STAY AWAY FROM JLR! VERY UNPROFESSIONAL.
Stratstone Marshall Motor Group Jaguar Land Rover UK
6 de março de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Visnu,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
we received a very professional service
we received a very professional service
very accommodating
very knowledgeable regarding their products
3 de janeiro de 2024
Resposta da Stratstone - Land Rover Nottingham
Hello Mrs Atkinson,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
First Service
Health Check Good, not cleaning my car after the service very bad, nail in the coffin as far as renewing my lease with JLR
29 de fevereiro de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Clive,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to the JLR branch in Nottingham.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Stratstone Customer Services
Great service!!
27 de fevereiro de 2024
Resposta da Stratstone - Land Rover Nottingham
Hi Mr Richardson,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Resposta da Stratstone - Land Rover Nottingham
Hi Les,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
I first reported my breakdown for my…
I first reported my breakdown for my discovery sport on 22nd Nov 2023. It took a month to get it booked in for diagnostic on 22nd Dec 2023, after trying numerous times of unanswered calls to service centre.
They found dpf faulty and needs replacing. I say needs.....as of to date 22nd Feb 2024 it hasn't been done.
3 months has passed.
I tried to complain to landrover head office, who only got the repairs manager to call me, this was on the 22nd Jan 2024. The manager told me they were dealing with 13 dpf replacements. So I asked him that I should just wait for a call then? Still waiting.
It's going to be interesting to see how long it is before I receive that call, mot due in April, probably fail because of this.
I don't understand the silence from the repairs centre. The fact that I have to chase up for repair is a joke.
It will be a pleasure to have car fixed, so I can sell it asap and cut ties with this company.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Stratstone - Land Rover Nottingham
Hi Lee,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
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