subtel.co.uk Avaliações 

411
•
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Trustworthy shop. Trustworthy Batteries. We don't want to take any risks, so we stick to this website. Reliable delivery & helpful customer service when I needed them.

Avaliado com 5 de um total de 5 estrelas

I had a good experience with this company.reliable.quick delivery.and able to track my order from beginning to end .would defo use again

Avaliado com 1 de um total de 5 estrelas

Ordered a camera lens hood. The order once dispatched with DHL took almost a week to arrive. When it finally was dropped off the hood was broken in several pieces. Responded to customer services who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing... Ver mais

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(411)

48 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My velux solar windows batteries

My velux solar windows ground to a halt. A little research & doh ! the batteries have expired. The Subtel equivalents were perfect, pre charged and worked immediately. Delivery was prompt and I’ve saved their details for the next time I need replacements !!

21 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

Scandalous delivery cost

Subtel wanted to charge me £45.95 delivery on my order due to their insistence on using DPD Couriers. So I contacted them and asked them to send via Royal Mail since that would cost £2. They refused. I got them to deliver it to a relative (for £2) who readdressed it and posted it to me for the regular Royal Mail postage cost. I was invited to leave a review here on Trustpilot, which I did. I then received an email from Subtel using extremely unprofessional language pressuring me into changing the content of my review. Absolute joke

22 de agosto de 2024
logotipo da subtel.co.uk

Resposta da subtel.co.uk

Hello,
We are sorry to read this. Indeed since Brexit, DPD and other couriers charge very high prices for deliveries in some parts of the UK (Scottland, Northern Ireland, Isle of Man...).
This happens regardless of the seller or delivery company. This is a rather annoying situation that we and other sellers have unfortunately no control over.
The part of your comment about the normal post is however legitimate, as we unfortunately don't work with Royal Mail. We apologize for this.
The email you received, that was not ''extremely unprofessional'' was not meant to ''pressure'' you in any way but rather to provide an explanation to this very simple situation. Unfortunately an explanation does not seem to have helped.
Subtel Team

Avaliado com 5 de um total de 5 estrelas

good warranty and cutsomter service

i have to say that the warranty they offer is brilliant and what is even more so is that you dont need to rely on the warranty as the batteries i have got are so good that they serve you well. customer service is brilliant too, so as long as the quality keeps up and customer service remains good i will use these lot as my go to .

22 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dell laptop battery

Quick, easy transaction and very speedy delivery. Well packaged and clear instructions for install and maintenance of the battery with regards to charging etc.
Very happy with my purchase and will definitely be a returning customer.

24 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

Do not use under any circumstances

No response from the company on trying to return items despite 4 attempts, they appear as if they are trading in the UK, they are not and therefore very difficult to get hold of.

They finally responded after I wrote this review basically saying I had not communicated with them!!!. Doesn’t make sense all I wanted was the option to return the battery, some companies make life so difficult for their customers.
I will return the battery but doubtful any refund will be forthcoming.

As expected - the battery was returned to them on the 23rd September signed for by RANSLEY still no refund!! despite chasing - again

2 de setembro de 2024
Avaliação não solicitada
logotipo da subtel.co.uk

Resposta da subtel.co.uk

Hello,

We are sorry to read this.
I personally reply to many UK emails every day and answer the phone many times a day. We are therefore really not difficult to get hold of as I'm talking with clients all day long.

Please contact us at:
info@subtel.co.uk
Or:
0808 / 1315 150

Subtel Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, easy website to navigate, description of items spot on, delivered by DPD within the timeframe specified, highly recommend them.

29 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Battery return …

Bought a Philips Avent 2600mAh battery but found it had a different connector to what I needed - my mistake really, but customer services couldn’t have been more helpful, returned & got full refund including postage. Would definitely use again.

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Ordered Psu

Ordered Psu, Never turned up . All I got from them was" can we have your address" after giving it to them 4 times I gave up and am trying to get my money back. Eventually received item. It was of good quality and fit for purpose

12 de agosto de 2024
Avaliação não solicitada
logotipo da subtel.co.uk

Resposta da subtel.co.uk

Hello,

As there was a problem in the postal code you gave, the first parcel could not be delivered.
We then asked for a confirmation of your address twice, not 4 times.
As we told you, a second parcel was shipped yesterday and is now on its way.

Subtel Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais