Ordering and delivery is simple and went extremely well. Instructions for assembly leave a bit to be desired. Quality is not first class but sufficient.
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Veja o que dizem as avaliações
Bought their bin store and have treated it twice but no treatment can make up for poor materials, weak construction and rusted staples. They should be ashamed charging prices for this rubbish. In... Ver mais
A empresa respondeu
I purchased and self installed a 372 Canopy. The service and delivery was excellent. Of particular help was the very descriptive video's; the instructions easy to follow and construction straight fo... Ver mais
The car port is super. Very well packed. Good standard of materials. Excellent instructions. The experience was badly let down by the delivery company DX. Delivery was arranged and confirmed for... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Summerhouses, log cabins, sheds, garden offices, gazebos, garages, greenhouses and garden furniture. Free UK delivery. Established since 1981.
Informações de contato
Liberator House, Bidwell Road, Rackheath, NR13 6PT, Norwich, Reino Unido
- enquiries@summegardenbuildings.co.uk
- www.summergardenbuildings.co.uk
3,7
Bom
2 mil avaliações
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Respondeu a 89% das avaliações negativas
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DONT PURCHASE A STEEL SHED FROM SUMMER…
DONT PURCHASE A STEEL SHED FROM SUMMER GARDEN BUILDINGS they are very poor quality products of ultra light weak steel and do not come with a warranty. The Apex Metal Shed 378 which I purchased in August had its flimsy sliding doors which were secured with a lock blown in by the recent storms and it ended up with the whole front of the shed being damaged to a severe degree. I have had to replace the whole shed but will never buy any product from Summer Garden Buildings again.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Summer Garden Buildings
We are sorry to hear of the wind damage to your metal shed.
We offer hundreds of sheds including concrete and timber structures which are of course more expensive but also generally stronger. Unfortunately nobody guarantees against severe weather as even houses, bridges and other structures are not immune from damage in these circumstances. Since our website was launched in 2005 we have offered cheaper products alongside our more expensive products. This experience has been overwhelmingly positive with very good feedback and have saved people on a tight budget. We would however recommend spending a little more on a more traditional timber structure if possible.
Fortunately we are able to offer parts or an insurance quote. Please contact us if we can help with either.
Resposta da Summer Garden Buildings
Hi - We are sorry that our aftersales service was needed but we are pleased that we were able to assist. We always try our best to help even years after a purchase if we can. Don't hesitate to contact us in the future if you need anything.
Many thanks
Poor Quality, item wood warps.
Purchased a 3 door Wheelie Bin Store 151 - Wooden Slatted, FSC® Certified, most of the slates have warped or twisted, doors not closing properly. I did recieve 2 new replacements slates, for them to also warp, it does not advise this problem on their terms & conditions or listing on their site, in the end Summer Gardens just stopped replying as so many photos sent, Barclaycard refunded me. Summergardens claim unit is properly treated against all types of weather, yet me painting it black with proper wall black paint this has caused mine to be different to thousands sold by this company. (Laughable statement).
15 de maio de 2024
Avaliação não solicitada
Resposta da Summer Garden Buildings
We were sorry you were disappointed with your bin store. We have sold thousands of these popular bin stores with very few problems. Timber is a natural product which can move, expand and contract unlike plastic or metal so we contacted you in order to offer advice on more than one occasion. From the photos you provided we could see that the bin store had twisted in the heat over summer largely due to it being stained black. We always try to help our customers in any way we practically can and we are sorry you were not satisfied on this occasion.
Regards
Bin store turned up with piece broken
Bin store turned up with piece broken.
The kit is really cheaply made and not really fit for purpose. I had to collect it from my clients after my team had assembled it and provide them with a refund. I will be either skipping the store or putting it on Facebook selling for free to get it out our yard.
Very disappointing.
7 de novembro de 2024
Resposta da Summer Garden Buildings
We are sorry to hear that your customer did not like the bin store. We are unsure why your team decided to assemble something if it was damaged but we are sure this would not have helped. This is our most popular bin store and unlike many retailers we are happy to offer a replacement parts service for all our customers. We can still assist now we have been made aware of the situation so please contact us with the part number if this helps you out.
They kept me informed all the way.
Great product very well engineered and best of all easily assembled.
11 de novembro de 2024
Resposta da Summer Garden Buildings
Thank you for your marvellous review. We love the Gazebo 372 as well and we are pleased you did. Many thanks.
The instructions on how to build the…
The instructions on how to build the shed were ok. All the pieces were numbered. However, I feel that the shed is impossible to build by two people in 1-11/2 hrs.
12 de novembro de 2024
Resposta da Summer Garden Buildings
Thank you for your honest review. We would expect it to take a while to construct but hope you are pleased with the end result as it is well worth the effort to save so much money compared to a timber shed. At least there is no future maintenance required which will save time in the future.
Great quality and value
Great quality and value and very efficiently delivered.
Easy to build and all parts included
12 de novembro de 2024
Resposta da Summer Garden Buildings
Hi
We really appreciate your wonderful review. We are really pleased that you were happy with the delivery and quality of our best selling bin store.
Many thanks
Arrived on time as said eary to put…
Arrived on time as said eary to put together wife and I put it together in 4 hours looks great down side black self tapping screws to fragile kept snapping the rest perfect
8 de novembro de 2024
Resposta da Summer Garden Buildings
Hi
Thanks for your 5 star review. We are pleased that overall you are happy with the gazebo and you found it easy to assemble. If you need any screws still please let us know.
CARPORT
Went together well, very helpful when I called up with a question, good quality, looks great
THANKS DAVE
6 de novembro de 2024
Resposta da Summer Garden Buildings
Hi
Thank you for your 5 star review. This is our most popular gazebo and you are right it is very well made. We are pleased we were able answer your query. We are always here to help.
Many thanks
I would definitely recommend this…
I would definitely recommend this company, excellent products very strong metal was used on our pergola, also very easy to assemble, delivery was only 2 days after we ordered.
5 de novembro de 2024
Resposta da Summer Garden Buildings
Hi
Thank you for your lovely review. The gazebo 372 is our most popular and we always try to have loads in stock ready to deliver.
Best regards
Cameron
Good packaging
Good packaging, delivered on time and kept me updated on delivery. Great service and item. Would definitely use again.
2 de novembro de 2024
Resposta da Summer Garden Buildings
We are really pleased that you were impressed with your metal shed and that everything went as smoothly as we like. We appreciate your kind comments and would love to deal with you again.
Regards
I purchased two lean-to gazebos for the…
I purchased two lean-to gazebos for the purpose of re-purposing them to suit my rear garden project.
From the initial telephone conversation with Johnathon I was met with professionalism.
Not only did he understand what I was proposing, I was offered a discount on the parts that I wasn't going to or the offer of other parts like a jointing kit that I might need.
On receipt of my gazebos(on a date I specified)I noticed damage to one of the boxes but failed to notify anyone about it.
One month later when I opened the boxes I found one part to be damaged,now I was expecting to pay for a replacement part(and did offer to) as I had left it so long but one email to Johnathon and I was replied to the same day and received the wonderful news that although It had been a month before I told them of the situation that they would be replacing the part free of charge and my replacement part was delivered the same
week.
I've read other people's reviews and I'm surprised to hear some negativity, please I urge you not to take any notice.
This product turned up on time,
Was relatively easy to assemble keeping in mind I re-purposed my purchase and is of excellent quality and there customer service is second to none.
I wouldn't hesitate to order more products as and when my customers require.
Thank-you Johnathon.
18 de outubro de 2024
Avaliação não solicitada
Resposta da Summer Garden Buildings
Hi
Thank you for your brilliant review. It is always nice to hear from someone when everything goes right and not just when it goes wrong. We particularly appreciate the time you have taken to write this review. It made Jonathon's day!
Many thanks
Cameron
Resposta da Summer Garden Buildings
Hello,
Thanks for taking the time to leave such a great review. We're thrilled to hear you were pleased with your bin store and our professional customer service!
We always aim to provide great service and products for all our customers.
Many thanks,
Summer Garden Buildings
The instructions weren't the easiest to…
The instructions weren't the easiest to follow. If two people can assemble it all in 1.5hours then take a bow. I'm left with a few plastic items that there's nothing to say what to do with. There's some small holes in the middle of the door and roof panels - smoosh the random leftover bits into them? We had to bend quite a few of the panel edges of parts to be able to screw things together. Apart from that the shed, once built, looks nice.
5 de outubro de 2024
Resposta da Summer Garden Buildings
Hello
Thank you for your review. We are happy to hear that you like the look of the shed despite a few hiccups along the way. There shouldn't be any holes left over but if you contact us with some photos I am sure our experienced customer service team will be able to help you with any minor finishing touches.
We look forward to being of assistance.
Summer Garden Buildings
Well made product
Well made product, with a short delivery time. The one query I had was promptly responded to and corrected immediately.
3 de outubro de 2024
Resposta da Summer Garden Buildings
Hi
Thank you for your review. We are happy to hear that you are pleased with your gazebo. We think it is a great product. It's good to hear our experienced customer service team was able to help with your enquiries!
Many thanks,
Summer Garden Buildings
Excellent communication
Excellent communication. Good value, a very nice product. prompt delivery
8 de outubro de 2024
Resposta da Summer Garden Buildings
Hi
Thank you for your 5-star review!
We're delighted to hear that you're pleased with your bin store and that the delivery went smoothly. We particularly appreciate your kind comments regarding the service we provided.
We appreciate you taking the time to leave a review.
Many thanks
Summer Garden Buildings
Easy to build
Store is easy to build. Fits together ok. It's not perfect, but good enough. Feels a bit lightweight, but now that it's bolted down and has 2 coats of wood preserver, I'm happy. The proof of the pudding will be how it survives its first winter. That's what earns the fifth star of this review.
Oh and delivery was super easy. Great service.
4 de outubro de 2024
Resposta da Summer Garden Buildings
Hello
Thank you for your honest review. The bin store is very good value and from the thousands we have sold we can reassure you that it should last for many years, not least because you have followed our advice to fix it down and give it a good coat of preservative. We recommend fixing down any lighter weight garden buildings or any without a floor as a matter of course.
We are happy to hear that you were pleased with the delivery and with our service.
Thank you
Summer Garden Buildings
35 years of reading drawings detailed…
35 years of reading drawings detailed ones especially!!!!! These instructions on a 13x 20 garage are absolutely shocking , build time 2 men 6/8 hours complete rubbish over 2000 components, small nuts and bolts ect
The build time is Purley a sales gimmick I would personally wager 10k on 2 men building this low quilty multi time consuming slowest possible component application EVER !!!!! In 6/ 8 hours !!!!The sales is to sell please don't fall for this if your not gonna build yourself as your hired labour will either walk away or charge you a hell of a lot more !!!! I hope somebody takes note in my post
thinking this cheap product .
The 6/ 8 hours is a gimmick thinking your getting a good deal but the reality is BOUGHT FROM CHINA LOW LOW QUALITY WITH BUILD TIMES QUOTED FROM THERE SMALLEST PRODUCT JUST TO SELL
BEWARE !!!!!!!!!!!!!
18 de outubro de 2024
Avaliação não solicitada
Well made
Well made. Excellent product and very fast delivery five star’s, the instructions were not the best to follow number on the items would help.
3 de outubro de 2024
Resposta da Summer Garden Buildings
Hi
Thank you so much for your 5 star review!
Your feedback about the build instructions is appreciated and we have noted your suggestion for improvement. We hope our YouTube video was helpful in clarifying anything that was unclear to start with.
We're glad you're happy with the finished bin store.
Best wishes
Summer Garden Buildings
Poor quality structure
Poor quality structure. Missing parts and terrible instructions. I'm sorry I bought this. It looks pretty ropey.
2 de outubro de 2024
Resposta da Summer Garden Buildings
Hi
We were sorry you were disappointed with your finished bin store so we have reached out to you in order to help. From the photos you provided we can see the doors are fitted incorrectly. The doors simply need to be swung round the other way to finish flush. Thankfully we created an assembly video specifically for this popular product to help all of our valued customers. We emailed this to you prior to the delivery. It is rare for there to be any parts missing but we always happy try to help our customers in any way we can so we have posted the parts you asked for. If you need further assistance please don't hesitate to contact us .
Regards
Summer Garden Buildings
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