Sunmaster Holidays Avaliações 

3.450
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am sitting in Corralejo just now, arrived yesterday afternoon . This is the 9th time we have booked with them and have another to Turkey later this year booked. I have to say I have never had a prob... Ver mais

Avaliado com 5 de um total de 5 estrelas

Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Holiday Issues Dealt With Well By Sunmaster - We encountered changes to our booking, and with a family of six this was extremally disappointing. We booked hotel only, taking a risk, having no AB... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(3.450)

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Avaliado com 5 de um total de 5 estrelas

Long weekend

So far Booking was easy and cost really good. Cheapest I managed to find

10 de janeiro de 2023
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Resposta da Sunmaster Holidays

Great review Anne - thanks for your booking

Avaliado com 5 de um total de 5 estrelas

Friendly informative & helpful

Friendly informative & helpful . Received paperwork shortly after call . Holiday booked.

10 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thanks for your review Hannah - very much appreciated...

Avaliado com 5 de um total de 5 estrelas

WHAT can I say brilliant staff made my experience so great was…

What made my experience so great was the friendliness, cheerful,helpful and excellent quality and manner of the person. I rang up to ask a question and she looked into for me and sorted it out, very grateful and impressed

10 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thanks for sharing your experience Michael - we can see that it was Gemma that looked after your booking for you so we will pass on your feedback. Great review - thanks

Avaliado com 5 de um total de 5 estrelas

Great customer service from Andy

Great customer service from Andy. Easy and clear conversation. He took his time to find the right flights. Nothing was too much trouble.

10 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thanks so much for your review Bryan - your feedback is really appreciated. Thanks for booking with us

Avaliado com 5 de um total de 5 estrelas

Always a great deal

Still use comparison site but always end up at sunmaster. Where we want to go and flight times are what we want. Another successful holiday booked!!!

9 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thanks so much for your booking and for sharing your experience...

Avaliado com 4 de um total de 5 estrelas

Quick bookings and helpful staff

I have used Sunmaster before and find them very good. Nice and quick to book flights/holidays as well as good deals. Can take a little while waiting on calls but staff are very helpful and efficient. I booked my holiday in less than an hour. They also give you suggestions when booking online or over the phone.

8 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thanks so much for taking the time to provide your feedback and for sharing your experience

Avaliado com 5 de um total de 5 estrelas
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Resposta da Sunmaster Holidays

We're always looking to improve our site, so we're sorry to hear that the latest changes have not met with your approval Andrew, but we're really grateful for your feedback which we'll pass on to our developers. Rest assured that we're still working on enhancements to make our customers booking journey even better...

Avaliado com 5 de um total de 5 estrelas

All easy to book a holiday with the…

All easy to book a holiday with the very knowledgeable and courteous staff always use sunmaster still the best and cheapest

7 de janeiro de 2023
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Resposta da Sunmaster Holidays

Great feedback Colin - I can see that it was Nathan that looked after you, so we will be passing on your feedback. Thanks for your booking and for your loyal custom.

Avaliado com 5 de um total de 5 estrelas

Telephone booking

I booked over the telephone after my initial search online, I wanted to double check a few things.
Paul the representative was absolutely brilliant, polite and helpful throughout, he went above and beyond and answered all my questions.
Great holiday found at a great price.
From my experience I would definitely recommend Sunmaster Holidays.

4 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thank you so much Linda for such a great review - we'll make sure Paul gets your feedback. Thanks for the booking and recommendations...

Avaliado com 5 de um total de 5 estrelas

We booked our holiday to the Dominican…

We booked our holiday to the Dominican Republic with Karen,and could not of asked for a nicer person to deal with and was so helpful.Would highly recommend speaking to Karen.

4 de janeiro de 2023
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Resposta da Sunmaster Holidays

What a great review Steven - thank you for such kind words, which we'll, of course, pass on to Karen and her line manager :O)

Avaliado com 1 de um total de 5 estrelas

Disappointing service

i booked a holiday to turkey on the 3rd January paying a deposit of £99. The next morning i realised the dates didn't suit. I phone and explained but was told i could not get a refund. It was less than 24 hours from i booked yet noting could be done.I Am now trying to rearrange important engagements to go on the trip. Not great customer service.

4 de janeiro de 2023
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Resposta da Sunmaster Holidays

Sorry to read this David. However, once the booking is confirmed some elements of the booking are non-refundable - particularly the Tui flights - which is why we're not able to refund the deposit. Hopefully you can make some rearrangements but if not, please contact our Customer Support team to see if we can amend to a different date for you...

Avaliado com 5 de um total de 5 estrelas

Happy holidays

Sunmaster are great use them before and had great holidays with sunmaster

12 de junho de 2022
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Resposta da Sunmaster Holidays

Thanks for your loyal custom Marvin, and for your latest booking :O)

Avaliado com 5 de um total de 5 estrelas

booked holiday 4/1/23 to Malta james…

booked holiday 4/1/23 to Malta james your representative outstanding service tried for ages for best price assett to your company

4 de janeiro de 2023
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Resposta da Sunmaster Holidays

Thank you so much for your kind words - we'll make sure this feedback gets back to James and his line manager 💕

Avaliado com 5 de um total de 5 estrelas

Simple process

Easy, fast service. Paid the price as advertised, all completed online. Would definitely use again!

3 de janeiro de 2023
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Resposta da Sunmaster Holidays

Great Review Lynda. Thanks for your booking and glad you enjoyed the experience

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