Sutton Park Group Avaliações 

Faulty new car as 1st day customer service to get money back minus 10 big waste of company worst company to deal with brand new captur facelift faulty and they can't get spares maybe end of December if lucky,

Terrible experience. My friend and I were treated like we were just two women that didn’t know a thing about cars or budgeting by Tim, despite having a budget of £300+ per month which was more than enough for the type of car we were looking at and we’ve worked in finance before so we’re more than aware of how “the little slidy things” on the internet work. Tim wasn’t interested in discussing any options with us as we didn’t want the car today and essentially just acted like he wanted us to leave. This isn’t very good brand representation and I would prefer to drive a dustcart than have Tim sell me a car.

Absolutely frustrated with this company. After 3 weeks still waiting for the second key to our purchase A Bronze Jaguar. Every time they give a different excuse, the most frustrating is we will send by tracking, you will get the tracking number NOTHING! Im also emailing no reply! Adam!! Also have you sent reg documents to dvla change of keeper, wife wants to put on personal plate. It dosnt take 3 weeks, please communicate! Smileys

I have used other Kia dealers in the past and Sutton Park have been much easier to deal with and more helpful

What a breath of fresh air,I used another kia dealership previously,they were so bad I was concidering not having another kia,Sutton Park kia are so different,they seem happy,friendly no hard sell on parts your car supposedly needs,car was serviced, mot'd and washed and it was ready for collection at 2pm,no fuss no bother,my faith in Kia is somewhat restored.
Thank you Gemma for your help,very much appreciated

Trying to get hold of the Service team for an update on my Kia Sportage is impossible. Have left countless voicemail messages with no return call.

Would not recommend using these at all.

My Renault went in for a service at the Burton branch,I dropped her off with reception. First time using these and the service was excellent. I particularly liked the short video report regarding my vehicle and the progress text and email service for when my vehicle was ready. I am so impressed I have booked my car in for its MOT. Thanks team brilliant!!!

Bought a brand new Clio from Perry Barr end of April which should have had front and back dash cams. I was informed these were out of stock at the time, should be about 3 weeks. Almost 11 weeks later still nothing, poor communication and no idea when they will come into stock and be fitted.

Steve went above and beyond with my new Dacia Duster a pleasure to deal with.

Absolutely amazing experience at Sutton Park Great Barr Dacia! We were guided by the friendly and professional approach of Joab.
With his help, we were able to finalize our deal and leave with our brand-new Dacia Jogger.

I was running late on day of collection.
Staff were nice enough to stay open until I got there.

Joab was very helpful in showing all the features of the car.

Very pleased with car and the wonderful service.

Would definitely recommend.

Took out a two year warranty on a used vehicle I purchased in May 2023. Whilst the warranty will cover the cost of a defect that is included under the terms of the warranty, you have to pay for a diagnostics check to prove the defect and they won't refund you for this cost. You are also expected to pay for the cost of the repair yourself and the insurance company who provides the warranty reimburses you after 7 days. Beware !!

Walked into the dealership ready to buy a Sportage GT Line. Seen a couple online and saw some were at my local Kia in Sutton.

Arriving to the dealership there was no spaces in the car park and cars were blocked in like a game of Tetris. I drove around the site twice before I was stopped by one of the sales staff and was told to pop it into a space around the back and he would note down the car incase it needed moving. Someone could do with moving some cars around to make customer at least feel welcome.

Once parked Aaron asked me if I needed any help with a certain type of car or if I was looking generally. I told him it would be a GT Line and he pointed them out, disappeared and reappeared with a couple of the keys.

When looking around them I noted a lot of damage around the cars and looking on CarGurus a lot of the cars had been in stock a number of weeks. Working in the trade myself I thought it was common practise to prep cars before customers really got to see them have them advertised. I noticed as my partner was also looking at cars the site was mainly non Kia which I found strange. As I work for BMW we only stock BMW used but each company to their own.

The Kia was great anyway everything i expected but the damage to the car was a bit much for me to see past even knowing it would get done as the sales guy had said a number of times. Asking the number questions.
Number of keys 1
Service history - 1 stamp
Meaning no warranty on the engine of the car and after the reputation of Kia MHEV engines I needed to know I was covered by the 7 years warranty stated everywhere. The salesman was understanding and was unable to actually say anything about the lack of history but it is how it has been brought.

Overall experience with the sales team really good. Popped in to speak about potential stock coming in was greeted by the girl sat to the left too. Really helpful too.
Stock - shocking to say the least
NOTE TO THINK ABOUT: WHEN BUYING HERE - CHECK THE SERVICE HISTORY. Who ever is buying these cars in needs sacking.

I then drove over to Burntwood Kia and brought the same car in stock ready to go.

I am pleased with the car having purchased this remotely however I do believe that this process could be improved particularly for remote sales based on my personal experience. In such instances it might be prudent to provide an objective assessment of the vehicle so that any agreement to purchase is fully informed and transparent which would instill purchase confidence . My sale included delivery to an agreed site which suited both parties. Prior to agreeing to the purchase I was able to view a video in conjunction with the images available on the website which made the decision to purchase easier based on the information provided within the video. On receipt of the vehicle I found a couple of dings where something had become trapped within the rear passenger door which had not been mentioned and some other marks on the outside of the car. Sharing this I was informed that they were pleased that I was happy with the car. On a more positive note, the management of the V5 document by the garage made life easier and was one less thing to worry about and received the document a day after I picked up the vehicle. I would use the garage again however look to obtain an objective assessment of the vehicle condition prior to purchase."

I purchased my Vauxhall Crossland from Sutton Park Kia. Aaron the Sales Rep was extremely helpful. He got me a good price for the vehicle I part exchanged. Also when I reported some minor issues with the paintwork he got the car booked in & the work was carried out swiftly. Thank you Aaron.

We went to Kia Sutton Coldfield seen Aaron who was very professional, very knowledgable we told him what we was looking for also price wise, he done us a really good deal picked the car up a week ago, we are really happy with it, Aaron is really friendly and very polite also very helpful explained every thing on the car to us how it all worked , excellent service from Aaron
He made us feel at ease and not pressurised at all

I spoke to Aaron at Sutton Park group, he was really approachable and helpful. I didn’t feel like I was getting pressured into buying a car. He listened to everything I wanted and needed from mycar, asked questions around my budget and came back with a great car and agreement.
I was really pleased with the speed in which it was all processed and found Aaron to be very helpful throughout! I would visit the garage again in the future. Thankyou!

We had an appointment with Aaron to view a Picanto for my elderly parents. He was great from start to finish, always courteous and answered all the questions we had reference both the car and payment options . would absolutely reccomend this dealership

This was only my second time purchasing a new vehicle and I have to say it was one of the most swift and simple experiences I have ever had.

Many thanks in particular to Aaron who was key in making the whole experience so simple and efficient. From the point I first went into the showroom, Aaron was extremely polite, friendly and most helpful. Answered all of my questions in an instant and made the decision making process much easier.

From the point of ordering my new vehicle, I was told 2-3 weeks and it arrived in less than 10 days. Aaron was available over e-mail to answer the multitude of queries that I had, and provided excellent service in terms of customisation of the vehicle even at late notice in terms of extras.

Would highly recommend this branch of Kia Sutton Coldfield if you are looking to purchase a vehicle from this brand of motor, and I am really happy with my purchase - my first EV!!

Aaron Patel was great, Really good experience, helped me out, smooth process. Will be going back.

Great service received from the service department at Sutton Park Stourbridge. Was kept informed from the time my car was booked in. Driver collected and delivered my vehicle back to me. My only criticism is the washing of the car. As lovely as a complimentary wash is, due to it not being wiped dry I'm left with dry water marks which makes it look dirtier than before it went in. I also have a mark left on my dash from what looks like a rag. I will attempt to clean it off myself and if not cleaned off I will contact the garage. But apart from that lovely staff, friendly and helpful. Saleman who sold it me Neb was amazing, and the service staff on my first visit. A lovely video from the technician explaining what he had done to my car that day. Definitely recommend.