Sutton Park Group Avaliações 

319
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The service and care provided at the showroom from the very start by Kam Brainch at the Sutton Park, Birmingham branch for Dacia, were second to none. Great person, sincere and customer focused. I wou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Dacia dealer/Stourbridge...my 2024 Dacia stepway developed an electrical fault,my car is obviously still under warranty.i contacted the dealer @stourbridge Renault/dealership and spoke with "Olivia"wh... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here mi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Sutton park (Burton branch) I have previously written 5 star reviews for this branch as the service I had received was always really good. That was until the past Friday. The dark haired lady on rec... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária
  2. Concessionária da Renault
  3. Concessionária Kia
  4. Oficina de Inspeção Veicular
  5. Revendedora de carros usados
  6. Serviço de Motorista

Escrito pela empresa

Sutton Park Group are franchised dealers for new and used Renault, Kia, and Dacia cars. With 7 dealerships across the Midlands: Coventry, Sutton Coldfield, Warwick, Burton-on-Trent, Tamworth, Stourbridge and Perry Barr in Birmingham. As well as providing specialist service and repair work for Renault, Kia and Dacia, we are also able to offer all makes servicing, repairs and MOT inspection tests at all of our locations, for vehicles outside of warranty.At Sutton Park Group we are dedicated to finding you the right vehicle, at the right price, with tailored finance packages to suit any pocket.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

319 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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3,1

Todas as avaliações

(319)

32 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing service from James Lowry.

Amazing service from James Lowry at Renault Perry Barr. I went in to look for another car after mine was written off. Wasn't actually sure what I was looking for but it had to be big and high enough for my disabled sister and mother. After an informative chat with James (no pressure at all) we decided to go for the Renault Captur. The deals and aftercare are well worth the money. I pick my car up in the next couple of weeks. Thank you James top marks.

29 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I contacted Sutton park Warwick for a…

I contacted Sutton park Warwick for a security code, Colin took the time to find it for me, such a relief as driving can be boring without music, so refreshing to have a problem solved with patience,even though it did not result in a sale. Thanks Colin

29 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service advisor Karen and the service…

Service advisor Karen and the service department at Stourbridge keep up the good work took my mini in for an mot all the staff are very friendly. Excellent customer service 👌.
A Hitchen

11 de março de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much for taking the time to leave a 5 star review. We are glad our service team at Stourbridge looked after you and we'll be sure to pass your feedback on to Karen.

Avaliado com 5 de um total de 5 estrelas

Buying a Zoe

I was considering buying a Zoe but was concerned that it would not fit in my garage.
Tom easily solved the problem by driving a Zoe to my home and fitting it in the garage
This is what I call good old fashioned service delivered with a smile
Many thanks to Tom who could not have been more informative about the vehicle

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Mike and thank you for this review! We are pleased to hear you had a great experience with Sutton Park Renault, we'll be sure to pass your kind comments on to Tom and the team.

Avaliado com 5 de um total de 5 estrelas

I part exchanged my car at Sutton Park…

I part exchanged my car at Sutton Park Kia. Ethan Bailey- Cruise was on hand to help me find the car I was looking for...
The car I purchased needed a few jobs doing to the bodywork and Ethan made sure everything was done smoothly. He went out of his way to get all the jobs done to a high standard. Ethan even let me use his works car so that I didnt have a small courstey car due to work commitments. He truly is a great salesman I'd definitely recommend booking Ethan to help you look for a car... AA+

29 de janeiro de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much for taking the time to leave this wonderful 5 star review. We are thrilled to hear you were looked after by Ethan at Sutton Coldfield Kia, we'll be sure to pass your kind comments on to the team and we wish you many happy miles!

Avaliado com 5 de um total de 5 estrelas

Thomas Morgan was brilliant very…

Thomas Morgan was brilliant very helpful and patient not pushy highly recommend

13 de janeiro de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you Denise for taking the time to leave us a 5 star review. We are thrilled to hear you had a good experience at Sutton Park and will be sure to pass your feedback on to Tom.

Avaliado com 5 de um total de 5 estrelas

Gavin King for King

Purchased an immaculate vehicle from the Warwick Renault garage and from start to finish, my customer journey cannot be faulted.

I first made contact with the group last week, and though I opted to collect the car this week, the purchase was completed within a couple days of my initial contact.

Gavin King was the sales executive who took onus of this sale and I could not have asked for anyone better.

He was honest, clear, professional, not forceful, knowledgeable and most importantly, he was an all round good guy and you could tell that a mile off.

Gavin is a credit to the company and I have no doubt the courtesy he extended to me and my family will be the same he extends to you and yours or you alone.

Thanks for everything Gavin.

26 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Totally unimportant customer

Ordered a Kia Sportage on October for delivery in January and was told I would be regularly updated starting with a date on which the car would go into production. But now, in late January I have not received any news, except that there is no news and, except for one occasion, only when I have contacted the dealership. Even now, I don't think it has been scheduled for production.

So I have cancelled the order and guess what, even that has not been acknowledged.

I may as well not have bothered. Bye-bye Kia

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Nick, firstly we are sorry to see this 1 star review. So we can investigate this further can you please call Kaleem Khan on 02476 693366 with which of our two Kia sites the order was placed at and also the vehicle details please. We would love to get to the bottom of this for you.

Kind Regards,

Claire Pearson.

Avaliado com 5 de um total de 5 estrelas

Great from start to finish Matthew at…

Great from start to finish Matthew at Reno, Sutton Park. Burton was amazing with us, he was extremely helpful and very friendly he made his feel comfortable and like nothing was too much of an issue. I had a great great experience and I’m loving my new car. Matthew thanks again. 👍

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you so much Susan for this wonderful 5 star review. We will be sure to pass your kind comments over to Matthew and the team at Burton.

Avaliado com 4 de um total de 5 estrelas

update 17 feb

Matt in Burton made the sale painless and went over and above to give a good deal, Even when the little issue of an alloy refurb wasnt up to standard, no problem, pop it back when you can and we'll have another go! Just waiting on my service history to turn up now.

10 de janeiro de 2024
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you for this 4 star review, we are pleased you had a good experience, if you do need anything further however, don't hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

Key Fob problem…

I had a problem with my Dacia Duster key fob and there were issues with the activation code for my new key. But Lee, the service manager at Sutton Park Stourbridge, came up with an alternative solution and solved the problem for me.
Excellent service - Thanks Lee

1 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New Renault Captur

Great company Sutton park motors made you feel welcome and very trust worthy the sales executive (Dan Clarke) was very helpful and went through every detail, great commutation from start to finish within getting the car, keeps you updated and always happy to answer emails or any questions you have.
Would highly recommend the dealership 5 star rating

23 de novembro de 2023
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Thank you Amanda for taking the tine to leave this 5 star review. We will be sure to pass you kind comments on to Dan and the team.

Avaliado com 5 de um total de 5 estrelas

Fantastic team all pulling together to…

Fantastic team all pulling together to make my purchase of a new Captur techno 145 hybrid a pleasant experience. From initial contact through CarWow to test drive, amazing deal, paperwork and handover the team performed miracles getting car several weeks before the anticipated delivery date. 5***** all round.

2 de novembro de 2023
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Hi David, firstly thank you for taking the time to leave this five star review. We are please you had an excellent experience with us and we really appreciate your custom.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

This is about the 5th Dacia I've purchase couldnt fault them The sales gent (Steven Bradbury) I would give him 5 stars he talked us through everything and was very patience with us if we asked to explain anything again he kept us well informed on the process and couldn't do enough to help us.Thank you Steven once again

15 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 Star service

I was assisted in my purchase of my new Dacia Duster by Steve at the Tamworth branch. He was very professional and courteous and was a pleasure to deal with him. On collection he explained everything and made sure I was comfortable with the controls. This was my first time with Sutton group but it won't be my last. Worth 5 stars. Thank you

30 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service at Sutton…

Excellent customer service at Sutton Park Warwick. Ordered the new Clio and got a fantastic deal! Dan and Gavin were amazing; so friendly and eager to go out of their way to support their customers. I’m in love with my car, thank you so much!!

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great deal! Great service! Highly recommend!

This was the first time we'd ever bought a car online from only photos and a description.

[We had been forced the buy a new car because our original car (which was brilliant btw - sailed through MOTs, had never caused us any trouble in the 8 years that we'd had it and had really low milege) was too old to be ULEZ compliant and we live within the M25.]

We looked at all the car selling sites, and read countless reviews, but found exactly what we were looking for on Carwow.

Carwow put us in touch with the Sutton Park Group and we dealt with the lovely James Blundell.

James was extremely helpful and understanding. He completely understood how nervous we were, buying a car that we hadn't test driven (Burton-on-Trent is quite a distance from us), and was very patient and reassuring.

Sutton Park Group were happy to take our original car as part exchange and we think they gave us a fair deal.

The purchase went through without a hitch and James arranged for the new car to be delivered and our old car to be collected on the date we asked for.
The driver (John) that James sent was lovely too and arrived exactly when he said he would.

We have absolutely no reservation in recommending the Sutton Park Group and Carwow. The car we bought is exactly as describe - no hidden problems or nasty surprises and the service we received was excellent! Our experience was definitely a 5 star one 👌

23 de agosto de 2023
Avaliação não solicitada
logotipo da Sutton Park Group

Resposta da Sutton Park Group

Hi Ros, firstly thank you so much for taking the time to leave this wonderful 5 star review for our Burton Renault/Dacia dealership. We are thrilled to hear of your experience and will be sure to pass your kind comments on to James and the team!

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