Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service
Excellent customer service listened to our questions and great results. Very courteous, polite and knowledgeable
30 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your lovely review! We’re really glad to hear you had excellent customer service and felt listened to throughout. It’s wonderful to know you had great results and found the team courteous, polite, and knowledgeable. If you need anything else, we’re always here to help!
Excellent customer service the person I…
Excellent customer service the person I dealt with was very obliging & professional.
30 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your kind review! We’re really glad to hear you received excellent customer service and found the person you dealt with obliging and professional. If there’s anything else we can help with, please don’t hesitate to get in touch.
Resposta de Switch2 Energy
Thanks so much for your review! We’re really happy to hear you found the service great and precise. If there’s anything else we can do for you, just let us know!
verything was explained to me in great…
Everything was explained to me in great detail and the lady I spoke to was very patient with me.
30 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your lovely review! We’re really glad to hear that everything was explained thoroughly and that the lady you spoke to was patient and supportive. If there’s anything else you need, we’re always happy to help!
When i called all lines were busy so i…
When i called all lines were busy so i requested a call back when i got the call back jack was so helpfull and helped me change an appointment i first class
30 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re sorry you initially experienced a wait when calling, but we’re pleased that the call‑back service worked well for you. It’s great to hear that Jack was helpful and assisted you in changing your appointment. We appreciate your kind comments and are here if you need anything further.
It was my first experience
It was my first experience, as my last supplier has transferred my account to switch the deadline of 1st April. I called ahead was I wanted to get my direct debit arrangements sorted. Emma was great and located my new details quickly. And set out my direct debit.
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for sharing your feedback. We understand that switching suppliers can feel a bit uncertain, so we’re pleased to hear that your first experience with us was a positive one. It’s great to know that Emma was able to locate your new account details quickly and help you get your direct debit set up without any issues. If you need any further assistance as you settle in, please don’t hesitate to get in touch.
Switch2 Operative
The operative I spoke with at Switch2 was really helpful and dealt with my query quickly and effectively.
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your review! We’re really glad to hear that the operative you spoke with was helpful and handled your query quickly and effectively. If there’s anything else we can help with, please don’t hesitate to get in touch.
Excellent customer service
Excellent customer service, she listened patiently and tried to sort my query. She was really clear and efficient - and wished me a happy holiday, which was nice 😃
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your lovely review! We’re really glad to hear that the advisor you spoke with listened patiently, was clear and efficient, and took the time to wish you a happy holiday — those small touches really matter. If there’s anything else we can help with, just let us know!
Kevin is great
Kevin was absolutely great. Booked us in very quickly, came the next day on time, and fixed what turned out to be a bigger issue than initially suspected. Tested things thoroughly and was a pleasure to have around.
Now our heating’s working well and my morning’s been all the better for having met Kevin and his great attitude.
Thanks again!
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your wonderful review! We’re really pleased to hear how great Kevin was — getting you booked in quickly, arriving right on time, and tackling a bigger issue with such a positive attitude. It’s lovely to hear he made such a difference to your morning and that your heating is now working as it should. We’ll make sure Kevin sees your kind words. If there’s anything else you need, we’re always here to help. Thanks again!
Cordial and helpful customer service
Cordial and helpful customer service
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our customer service cordial and helpful. If you need any further assistance, we’re here to support you.
Resposta de Switch2 Energy
Thanks so much for your review! We’re really glad to hear you found the service very polite and friendly. If there’s anything else we can do for you, just let us know!
Helpful and Quick
No long waiting times, friendly and helpful service
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thanks so much for your review! We’re really glad to hear you didn’t have to wait long and that you found the team friendly and helpful. If there’s anything else we can do for you, just let us know!
Very poor service from Switch2
Very helpful person on the phone. However I was calling for an update on an urgent engineer visit arranged yesterday as our heating isn’t working. They had no record of this and no engineer would have been scheduled had I not called for an update. Now without hearing for 20+ hours.
27 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your review, and I’m really sorry for what you’ve experienced. You should never have to chase an urgent engineer visit, especially when you have no heating, and I completely understand how frustrating and worrying that must feel.
I’m glad the advisor you spoke to was helpful, but it’s disappointing that your original appointment wasn’t showing on our system. Thank you for calling to follow up. If you’re still waiting for an engineer or need anything else in the meantime, please get back in touch and we’ll do everything we can to support you.
Resposta de Switch2 Energy
Thanks so much for your review! We’re really glad to hear you were happy with the service. If there’s anything else we can do for you, just let us know!
Customer service on the phone
26 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thanks for your review! We’re glad you reached out to our customer service team by phone. If there’s anything else you’d like to tell us about your experience or anything more we can do, just let us know — we’re always here to help!
Patience of person given poor reception…
Patience of person given poor reception signal on my phone
25 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our colleague remained patient and supportive despite the poor phone reception. If you need any further assistance, we’re here to help.
The waiting time for the call was 40…
The waiting time for the call was 40 minuts,however the agent who answered the call was very competent,she solved my problem and gave me advice on what to do to avoid the probkem in the next month.I am very grateful for your help.
25 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for taking the time to leave a review. We’re really sorry that you had to wait so long to get through — we know how frustrating that can be. We’re delighted to hear that once connected, the agent was competent, helpful, and able to solve your problem while giving advice to avoid it next month. Your patience and kind words mean a lot to us. If there’s anything else we can help with, we’re always here for you.
Problem Dealt With Very Efficiently
The lady I spoke to was very friendly, with a fantastic customer service attitude. It was a pleasure to speak to her, & she dealt with my call/problem very quickly & efficiently.
25 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you so much for your lovely review! We’re really glad to hear that the lady you spoke to was friendly, had a fantastic customer service attitude, and handled your query quickly and efficiently. It’s wonderful to know the call was a pleasure for you. If there’s anything else you need, we’re always happy to help!
Really helpful and knowledgeable
Really helpful and knowledgeable
25 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thanks so much for your review! We’re really glad to hear you found the service helpful and knowledgeable. If there’s anything else we can do for you, just let us know!
The girl on the phone she wos very…
The girl on the phone she wos very clear and onest on my phone call. Thank you.
25 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the advisor you spoke with was clear and honest during your call. We appreciate you taking the time to share your experience, and if you need any further assistance, we’re here to help.
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