Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Ver mais
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Veja o que dizem as avaliações
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update... Ver mais
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Ver mais
A empresa respondeu
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Informações de contato
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Muito Bom
3 mil avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Becky was very helpful
Becky was very helpful. She answered my questions and helped me out with sorting how to go about my payment.
Thanks for being an attentive customer service personnel.
7 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that Becky was very helpful, answered your questions, and supported you with arranging your payment. We really appreciate your kind words and will be sure to pass your thanks on to her.
Switch have an extremely poor customer…poor appointments service
Switch have an extremely poor customer service when it comes to arranging maintenance visits. We have been attempting to arrange a visit for the last 6 months ( at their request) but their Customer Service staff are unable to arrange bookings, their Appointment Bookings staff do not call (as promised by Customer Service) and their online service has no flexibility if (like us) you need to come into London to provide access.
Very poor service and hugely frustrating
7 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re very sorry to hear about your experience and understand how frustrating this situation has been. Delays in arranging maintenance visits, especially over such a long period, are not acceptable and are certainly not the level of service we aim to provide. We regret the lack of follow‑up and the limited flexibility you’ve encountered, particularly where access arrangements are more complex. Your feedback has been noted and will be shared internally for review, as it’s important that these processes work effectively for our customers.
Pro service and genuine guy provided by…
Pro service and genuine guy provided by John Billingham @ switch2
2 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that John Billingham provided you with such professional service and that you found him genuine and helpful. We’ll be sure to pass on your kind comments to him, and we appreciate you taking the time to share your experience with Switch2.
Friendly and helpful on the phone
Friendly and helpful on the phone, got all the support I needed.
2 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team friendly and helpful over the phone and that you received all the support you needed. We really appreciate you taking the time to share your experience.
Terrible customer service
Terrible customer service. I’ve been a customer for years and the only time I have an issue, they let me down. I’ve cumulated over 20 calls, and my problem is still not solved. It started when my meter stopped working, I kept topping up money but the meter was never credited. An engineer could have been out the same day but customer service forgot to call me back. The engineer said the problem was fixed, it wasn’t, and it was the weekend. I was out of hot water and heating for a few days now. Over the weekend no engineers could be sent. Kept calling on Monday, they said an engineer would be dispatched the next morning. I received a call on Monday evening, that I couldn’t take, informing me the engineer would come in the afternoon. By the time I called back the customer service office was closed. When I called back again on the Tuesday they said there was a 10 day lead time for engineer. I had to call EON directly to get an engineer dispatched on Wednesday. Said engineer told me he had no job all day, and that customer service likes to mess with customers. He finally fixed the meter, but I had to call again to get all the money I paid for to get credited on the meter, because obviously they can’t do it automatically. Called today, they said it would be done, it wasn’t. So I have a working meter now, after a whole week without heating or hot water, and I have to survive the Easter weekend on emergency credit because the team didn’t apply the payments I’ve made. This is disheartening to be treated like this as a paying customer. I want someone to apply my credit, apologies for such poor customer service and also get compensated for the time without hit water, heating, and for the hours lost on the phone. Do people not care anymore?????
1 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re sorry to hear about your experience and understand how frustrating this situation has been. Being without heating and hot water and having to make repeated contact is not the standard of service we aim to provide. We regret the delays, missed follow‑ups, and issues with applying credit, and appreciate you sharing this feedback. Your comments have been noted and will be reviewed to help improve our service.
Useless
This company does not deserve to be in business!full stop? Horrible to deal with!impossible to get them to read my meter? Send me bill that have no relation to my usage!have made me go into debt and my metal health has suffered greatly!if I could change supplierers I would!unfortunately im stuck with a useless company!
2 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
We’re sorry to hear about your experience and understand how upsetting and stressful this has been. Issues with meter readings, billing accuracy, and the impact this has had on your wellbeing are taken very seriously. This is not the level of service we aim to provide. Your feedback has been noted and will be reviewed to help improve our processes and support for customers.
Great service
Very good communication,knowledgeable and efficient engineer
2 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found the engineer knowledgeable, efficient, and that communication was very good. We appreciate you taking the time to share your experience.
Customer service is always really…
Customer service is always really helpful and gets things done quickly. Was quick and simple to reduce my direct debit today.
Unfortunately my building uses a system that means we are all locked into contracts with Switch2 and the standing charges are high but cannot fault their customer service.
2 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service team has been helpful and efficient, and that reducing your direct debit was quick and straightforward. We also understand your comments regarding standing charges and the nature of communal systems, and appreciate you sharing your perspective. Your feedback is important to us, and we’re grateful you took the time to highlight both the positives and the challenges.
Switch2
Helpful although took a while to get the information and I couldn’t pay with it changing to another line and que. The lady was clear and effective though.
31 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We appreciate your patience and understand that it was frustrating having to queue again to make a payment. While we’re glad to hear that the team member was clear and effective in providing the information, your comments about the delay have been noted and will help us improve the overall experience.
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our team was able to help you with your query. We appreciate you taking the time to share your experience.
Very friendly and professional support
Very friendly and professional support. Quick to answer my query about billing. Lauren was a true star!
1 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your wonderful feedback. We’re really pleased to hear that you received friendly and professional support and that your billing query was answered quickly. Lauren will be delighted to hear your kind words — she truly is a star! We appreciate you taking the time to share your experience.
Lovely lady from Customer Service ✅✅✅…
Lovely lady from Customer Service ✅✅✅ Thank you
1 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your kind message. We’re really pleased to hear you had such a positive experience with our customer service team. Your feedback is greatly appreciated — thank you!
Phoned for first time
Phoned for first time, the call handler Paula whom I spoke too was very helpful and friendly towards me. I am normally quite nervous on the phone but Paula put me at ease.
1 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that Paula was so helpful and friendly, and that she helped put you at ease during your call. We understand that speaking on the phone can be daunting for some, so it’s lovely to know her approach made your first experience with us a positive one. We’ll be sure to pass on your kind comments to her.
Super fast and friendly service highly…
Super fast and friendly service highly recommended
1 de abril de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that you received super fast and friendly service. Your recommendation really means a lot to us — thank you!
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our service efficient. We appreciate you taking the time to share your experience.
Quick and easy
Quick and easy, wait time was under 10 mins
31 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your experience was quick and easy, with a wait time of under 10 minutes. We appreciate you taking the time to share this with us.
Great customer service
Great customer service. Issue resolved with no hassle.
31 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received great customer service and that your issue was resolved quickly and without hassle. We appreciate you taking the time to share your experience.
Very good customer service
Good customer service, my complaint was resolved.
31 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service and that your complaint was resolved. We appreciate you taking the time to share your experience.
Quick and easy service.
Customer service agent was very Polight during the car and quickly completed my query. Got through within a couple minutes to talk to someone.
AI robot at the start of the call really cannot understand you when try to say your post code. Despite being as clear and slow as possible.
31 de março de 2026
Avaliação não solicitada
Resposta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that our customer service agent was polite and able to assist you quickly.
We’re sorry to hear that the automated system struggled to understand your postcode. We know how frustrating that can be, and we’re continually working to improve its accuracy. Your comments have been shared with the relevant team so we can keep making the experience smoother.
If there’s anything else we can help with, please let us know.
Resposta de Switch2 Energy
Thanks so much for your lovely review! We’re really glad to hear that Robert was super friendly and efficient—he’ll be thrilled to hear your feedback. If there’s anything more we can do, just let us know!
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