Symphony Group Avaliações 

2.253
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are absolutely delighted with our new kitchen and couldn't be happier with the service we received. A big thank you to Kevin Hartley for expertly project managing the installation and ensuring... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Delighted with our Symphony Kitchen. Our kitchen was fitted to a very high standard by Tony Burroughs. Tony made sure I was completely happy on completion. He also gave me his business card as a wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de móveis para cozinha

Informação fornecida por fontes externas variadas

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.253)

380 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful and fixed another couple…

Very helpful and fixed another couple of problems we were having with the kitchen quickly and efficiently as well as the original problem

18 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Christopher,
Thank you for your 5 star review, its great to hear that Michael has done an efficient job. We'll pass on your compliments to him.
Kind Regards
Russell

Avaliado com 5 de um total de 5 estrelas

Michael Sutton

Michael Sutton. Really fast and professional service. Lovely customer service and very helpful.

17 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Holly,
Thank you for your 5 star review, we're delighted to hear that Michael has done a professional job. We'll pass on your compliments to him.

Kind Regards
Russell

Avaliado com 5 de um total de 5 estrelas

Michael Sutton came round to fix some…

Michael Sutton came round to fix some of our kitchen cupboards as they were sticking. He fixed them in a timely manner.

17 de março de 2026
Avaliação não solicitada
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Resposta da Symphony Group

Hi Hannah, Thank you for your 5 star review, its brilliant to hear that Michael has done a great job. We'll pass on your compliments to him.

Kind Regards
Russell

Avaliado com 4 de um total de 5 estrelas

After-sales service

Had a cupboard door come away a few weeks ago. Five stars for the fitter himself (John McAleer). Really polite / informative guy and Installed a new door in no time at all. Taken one star off due to how long it took to get a date.

16 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Brad,
Thank you for your review, its to great to hear that John has done an excellent job. We'll pass on your compliments and message.
Kind regards
Russell

Avaliado com 5 de um total de 5 estrelas

I have had my wardrobe handles fitted…

I have had my wardrobe handles fitted by Michael Sutton he was very professional and did a very good job!

16 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Dilek,
Thank you for your 5 star review, its great to hear that Michael has done a professional job. We'll pass on your compliments to him.
Kind regards,
Russell

Avaliado com 1 de um total de 5 estrelas

Kitchen corner cupboards not fit for purpose

I paid just over £5,000 for kitchen upgrades in my new build and assumed that choosing an integrated kitchen would include integrated storage solutions. Unfortunately, that hasn’t been the case.

It’s a small kitchen with two corner cupboards that have a huge amount of wasted space. These areas are essentially unusable, which really should have been thought through better in the design. I even had someone from Symphony come out, only to be told that nothing could be done. My developer also passed on that if I want to change it, I would need to pay to have the kitchen redesigned. I never had a say in the design in the first place, only the colours/countertops, but I didn’t expect something that is clearly not fit for purpose.

For the amount paid, it’s frankly unacceptable that these cupboards are not fit for purpose. I can’t even fit a normal-sized frying pan through the door without twisting it on its side, and my wok doesn’t fit in any of the cupboards at all. I’ve had to store it in my utility room. At no point during the process was it explained that the corner cupboards would not include integrated storage solutions, despite the expensive upgrades I was paying for. The door opening also isn’t wide enough for me to purchase inserts from, for example, Ikea. There’s nothing that will fit in this space to make it usable past the tiny front section of the cupboard.

I also had an issue with the laminate peeling on my freezer door. To their credit, this was replaced without any problem and I was told it was unusual. However, after reading reviews here, it seems this may actually be a fairly common issue with the unit doors, and I do worry about it happening to others over time.

15 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Kate,
Thank you for your review, to enable us to look into this for you please would you email the following to reviews@symphony-group.co.uk.

The name of your house builder
The name of your development
Your plot number
Your full address
Your telephone number

Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Michael Sutton

Michael Sutton, was the care advisor that came out to replace my fridge door.
Michael thankyou so much, you were so thoughtful and respectful of my home, a pleasure to meet you.
What a lovely pleasant man.

Kind regards Tracy & millie the bulldog

13 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Tracey,

Thank you for your 5 star review, we're delighted to hear that Michael has done a brilliant job. We'll pass on your compliments to him.

Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

I thought Morley went above and beyond…

I thought Morley went above and beyond to explain the workings of the closer mechanism. He was patient and professional.

12 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Malcolm,

Thank you for your 5 star review, we're delighted to hear that Morley has done a professional job. We'll pass on your compliments to him.

Kind regards
Russell

Avaliado com 5 de um total de 5 estrelas

I only give 5* because of a great…

I only give 5* because of a great technician working for symphony group - Michael Sutton. He was fixing what kitchen installers messed up and then another technician made it even worse trying to fix it. I could end up with a cabinet falling of the wall because it was literally hanging on tiny screws in the gap between plasterboard and the solid wall. The quality of the cabinets is very poor, installation by a fitter even poorer. Only Michael showed professional work and skill. He knew exactly how to fix the problem without damaging adjacent cabinets (which happened before with the other technician). Symphony, you deserve 1star for the quality, prices and the services. Micheal Sutton saved your rating. 5 star is for that man!

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Joanna
Thank you for your 5 star review, we're delighted to hear Michael has done a professional job. We'll pass on your compliments to him. We've passed on your comments to the team internally.

Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Great work today

Great work today, thank you. Cleared up any mess as well.

12 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Denise,
Thank you for your 5 star review, we're delighted to hear that we have done a great job, please would you email your information to reviews@symphony-group.co.uk and we'll pass on your compliments to the technician.

The name of your house builder, plot number and postcode.

Kind regards
Russell

Avaliado com 5 de um total de 5 estrelas

Michael Sutton arrived on time and…

Michael Sutton arrived on time and carried the work out as planned.
Explained the works carried out and tidied up afterwards.
Good efficient and friendly service.

12 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Good afternoon,
Thank you for your 5 star review, we're delighted to hear that Michael has done an excellent job. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be happy to pass on your compliments to him.
kind regards
Russell

Avaliado com 5 de um total de 5 estrelas

Easiest Kitchen to work with by far

Ordering some new cabinets for my existing Symphony kitchen had me a bit nervous at first, as I was designing, measuring, and fitting everything myself. I did not have worry. Their process for choosing cabinets, colours, fixtures, and fittings is as straightforward as it gets.

Once I’d made my selections, I called to place the order and was looked after by Michelle Spink, who handled both the call and the follow‑up emails. She checked everything for me, matching colours, handles, and even pointing out a few additional items I hadn’t considered.

Michelle was always on hand to answer questions, going above and beyond throughout the whole process.

Delivery was exactly when promised, on time and brought right into the kitchen ready for me to fit. I won’t mention the moment I thought a door wasn’t straight… only to realise I hadn’t turned the right screw before emailing Michelle about it. Definitely not mentioning that bit.

From start to finish, the whole experience was flawless. It was a breath of fresh air ordering from this company, and I’m already planning the next stage of my kitchen.

An outstanding company to work with , and Michelle, if you see this, thank you. You made the whole thing so much easier.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Steve,
Thank you very much for your 5 star review, it's lovely to hear that Michelle has done brilliant job for you. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be delighted to pass on your compliments to her.
Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Excellent experience with Symphony and…

Excellent experience with Symphony and Morley in particular.

Attention to detail, care in his work and all round professionalism made our experience exceptional!

11 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

hi Richard,
Thank you for your 5 star review, we're delighted to hear that Morley has done a professional job. We'll pass on your compliments to him.

Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Morley was a great guy

Morley was a great guy, friendly friendly and did a brilliant job in replacing a corner panel in my kitchen. Highly recommend!

11 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Laura,
Thank you for your 5 star review, we're delighted to hear Morley has done a brilliant job. We'll pass on your compliments to him.

Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

A great kitchen company

A great kitchen company! Fantastic service from beginning to end. A very high quality spec and fitted so quickly and swiftly. Made the whole experience seamless. Thank you!

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

hi Sophia,
Thank you very for your 5 star review, please would you email reviews@symphony-group.co.uk with your plot number, housebuilder and postcode and we'll pass on your compliments to the correct technician.

Kind regards
Russell

Avaliado com 5 de um total de 5 estrelas

Morley came out today to do some…

Morley came out today to do some snagging work in my new build and he was great. Very friendly and professional and did a fantastic job!! Would definitely recommend.

10 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Miss Riches,
Thank you very much for the 5 star review, we're delighted to hear Morley has done an excellent job. We'll pass on your compliments to him,
Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Excellent Service

The service that Kurt provided when he came to put right some bits on my kitchen was second to none. He was friendly and helpful, addressing each issue I had so professionally.
Thank you for everything you done - 100% recommend

4 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Good afternoon,
Thank you very much for the 5 star review, we're delighted to hear that we have done a professional job. Please would you email your details plot number, housebuilder and post code to reviews@symphony-group.co.uk and we'll pass on your compliments to Kurt.
Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of Brett from

I had the pleasure of Brett from
New Zealand today installing some kitchen doors. Was very professional and friendly. Left the area he was working in as clean as he found it. Outstanding service, thank you Brett.

9 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Good morning,
Thank you very much for your 5 star review, we're delighted to hear that Brett was so professional, we'll be very happy to pass on your compliments to him.
Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Mike Sacre was very helpful rectifying…

Mike Sacre was very helpful rectifying our issues quickly. Very friendly and efficient
Must be an asset to your team

9 de março de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

Hi Shane,
Thank you very much for your 5 star review, its great to hear Mike has done an efficient job, we'll pass on your compliments to him with pleasure.
Kind regards,
Russell

Avaliado com 5 de um total de 5 estrelas

Good service

The fitter, Mick Sacre, was very polite and professional and did a great job. The company have on 2 occasions been out to address issues with faulty doors, without any problem or complaint, which hasn't been the case with some companies we've dealt with recently.
Good service.

12 de fevereiro de 2026
Avaliação não solicitada
logotipo da Symphony Group

Resposta da Symphony Group

hi Phil, Thank you for your 5 star review, it's great to hear that Mick has done a professional job, we'll be delighted to pass on your compliments to him.
Kind regards,
Russell

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