Taps Empire Avaliações 

539
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Unexpected extra's in the delivery, Hydra filter tap came with an additional flow meter to accurately predict when to change the water filter. Items were well packaged and came within two days of pla... Ver mais

Avaliado com 2 de um total de 5 estrelas

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from... Ver mais

Avaliado com 5 de um total de 5 estrelas

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very good experience with Taps Empire. The product was really competitively priced and delivered quickly, free of charge. Very definitely 5 stars.

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

539 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(539)

81 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Reliable service

I ordered a couple, hard to find, compression type tap inserts. Ordering was straightforward with despatch within 48hrs. I received the items and they were exactly what I needed. I would therefore recommend this business.

18 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Good, but order tracking info would be useful

Easy to order. Very good (low) price for the item I wanted - a Grohe shower arm. Order arrived after two working days in good condition.

Needed this item quickly but there was no option to pay extra for next day delivery which I would have preferred, but this was maybe because the item wasn't in stock?

There were no links provided with shipping references like you get with some companies so we did not really know when it would arrive. Order was delivered by Royal Mail parcels.

The website said 2-4 working days for delivery but it arrived after 2 so was quite happy with that in the end, but it would have been good to have had tracking information in order to know where the item was and expected delivery date.

19 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t do it

I ordered a replacement mixer cartridge for a Grohe shower, in fairness it did arrive pretty quickly but unfortunately they sent the wrong part and then argued that it wasn’t their fault, and that it was mine. After several emails and copies of the order and photos of the parts going to and fro they eventually accepted the error and agreed to a refund. The part was returned back to them and they have now had it for almost one week and still no refund, they don’t even reply to emails. I can only assume they want me to go through the credit card company as I can’t see any other way of resolving the issue, safe to say, I won’t ever be using them again!

10 de abril de 2024
Avaliação não solicitada
logotipo da Taps Empire

Resposta da Taps Empire

Although the correct Grohe cartridge as per the ordered SKU was delivered, you were after a specific version which is no longer supplied by the manufacturer. Unfortunately, we were unable to confirm the correct replacement for your installation and advised you to contact Grohe for assistance. Nevertheless, the product was returned and your total payment was refunded with 5 working days of receipt. In all fairness, we have been sending updates by email, and can only assume that the messages might be landing up in your Spam folder.

Avaliado com 1 de um total de 5 estrelas

I would never buy from this supplier…

I would never buy from this supplier again. Goods arrived promptly and OK but family illness and resulting availability of plumber meant item not installed as originally planned. It was then discovered that the item was unsuitable for our location but as we were outside the 14 day returns period, they totally refused to accept any Return goods, despite our explaining valid reason why the install was delayed. Very poor Customer Relations

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Taps Empire

Resposta da Taps Empire

We genuinely try our best to accommodate customer requests. Unfortunately, since you contacted us to return the order delivered 4 weeks ago, we were unable to accept your request.

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