TechSmith Corporation Avaliações 290

Techsmith support was fast, clear, and customer needs driven.

You have great support staff

Didnt order substription. Paid full a year ago. Now being billied annualy. Such a behaviour will doom a company.

I dont recall that I was purchasing a subscription based software and I deliberately stay away from them but today I got this "As of 2025, all of our products have now moved to subscription services. But don't worry – we'll continue to honor your maintenance-based pricing until at least 2030, and you'll have access to new versions of Snagit while your subscription is active. Here's a reminder of what that means for you"

in an email and now I dont understand what I bought.

Bait and switch or smoke and mirrors, either way I am not a satisfied customer right now.

They are very difficult to get in contact with when you have issues, and they never want to let go of my credit card. They love automatically deducting things and I don't know how to get my card out. I loathe this company and its practices.

I was locked out of my accounts after needing to reset my password multiple times. My problem was resolved by chatting for help. However, if the second password reset process had worked, I would not have needed help. Please review and streamline the password reset process and the unforeseen issue of forgetting your new password before getting into your account, and also, having to repeat the process. I desperately needed to download software that evening to my new device and prepare a screen recording video to post on short turnaround. Being locked out of my account caused extra anxiety and frustration with the multilayered reset/login process.

Been using it for many years. It's my go to program for screenshots and video clips.

I love the short webinars, explaining some aspect of Camtasia or Snagit. Then, when I have some time, I can explore and I know what is available.

Your company was very helpful to provide a refund and confirm that the account was closed since the company does not function any longer.

I have always loved Camtasia Studio, the program. Techsmith has always been supportive, until recently. I am thrilled for upgrades, that is awesome, but when you constantly have to upgrade and they disable functionality, it becomes a bit of a racquet. My program was working fine, and then several functions began to disappear. Of course, you need to upgrade to the new version for another $250-$500 to regain old functions. Racquet.

Techsmith has great products. I have used Camtasia and Snagit for about a decade or more. My recent interaction with them was re: the switch to subscription pricing. All my questions were answered to my satisfaction (honestly I am not a fan of subscription pricing - even though it appears to be becoming the norm).

I recently traveled to Barcelona and used Kiwitaxi for the first time. Booking was straightforward, and the confirmation came quickly. Upon arrival, the driver was right where he was supposed to be, holding a sign with my name. The ride was comfortable, and the driver was very courteous, even offering to help with my luggage. What impressed me most was how seamless the entire process was, from booking to arrival. I’ll definitely be using Kiwitaxi for my future trips.

I use Camtasia regularly to make videos of all sorts as well as computer, instructional videos, and it is great and fit for purpose. Sure it's not adobe premiere for high-end filmmaking, but it is great for office level and hobbyist video, making an editing and more. I love it, and it's well worth the money.

We did run into a few issues but they were all finally resolved. Appreciate the staff making it happen. Fantastic product.

I love the quick training videos available to users and the certification process was excellent. There are times when I forget how to do a something like "simplify" and the quick videos are super helpful to watch.

Snagit is a really full-featured program. I know going forward, it will be only available as a subscription. I wish they would retain the perpetual licensing as an option.

Prompt and friendly service. It isn’t always that one receives such courteous and professional service. Thank you team!

Excellent customer service. I couldn’t believe how easy it was to get a response from them and and the speed with which my situation was resolved.

1. Great product. Dramatically simpler than comparable tools such as those from Adobe. Deep enough feature set to do complex projects.

2. Great service. I did have a few questions and issues and went through a version upgrade. Integrated tech support and actual contact with humans was all first rate.