Bad experience, ordered something supposed to be delivered in a few days two weeks later, nothing, no email, the date changed for a way further date, so i called, they said they won't have it and cann... Ver mais
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Veja o que dizem as avaliações
j'avais un problème a régler et Mme Lauren Hornig ma aider et elle ma donner un service exemplaire seulement que du positif Jai été impressionnée wow merci beaucoup pour ton excellent service ! PIEC... Ver mais
Ordered a backpack leaf blower Dec 28 2025 with delivery estimate in January. February 4 called company and told them I did not receive it and wanted to cancel order. Person on phone said it was cance... Ver mais
This is to inform you that our order was really messed up. Please refer the order id 14121061-00. We spoke to 4 different customer service representatives in the past month and gave clear directions... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas e acessórios de segurança
- Serviço B2B
- Negociante de Máquinas para Construção
- Loja de Ferramentas
- Loja de materiais para empacotamento
- Almoxarifado
Sobre TENAQUIP Limited
Escrito pela empresa
Founded in 1968 by Ken Reed. Ken had one vision for his life's passion: to take the customer's procurement experience to a higher level. TENAQUIP has proudly served Canadian businesses with this model for over 50 years offering state-of-the-art Industrial and Occupational Health & Safety products sourced from around the globe.
En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.
Facility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding
En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.
Shop by Category
ElectricalFacility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding
Informações de contato
22555 Aut. Transcanadienne, H9X 3L7, Senneville, Canadá
- 1-800-661-2400
- info@tenaquip.com
- www.tenaquip.com
2,6
Ruim
5 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bon service et très vite la livraison.
Bon service et très vite la livraison.
Merci!
16 de julho de 2021
Resposta da TENAQUIP Limited
Merci d'avoir choisi Tenaquip ! Nous sommes heureux d'apprendre que vous avez été satisfait de votre expérience. Nous espérons que vous nous rendrez visite bientôt!
Resposta da TENAQUIP Limited
Boujour Jocelyne, merci beaucoup pour votre avis cinq étoiles. Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec nous. Nous espérons que vous nous rendrez visite bientôt!
Je suis globalement satisfaite du…
Je suis globalement satisfaite du service rendu de Tenaquip mais le suivi des commandes et avoir une mise à jour peut être lourd car le volume de commandes avec vous est élevé.
Merci
15 de julho de 2021
Resposta da TENAQUIP Limited
Merci Odile d'avoir pris le temps d'écrire un avis. Nous apprécions vos commentaires. Nous espérons que vous reviendrez bientôt!
Resposta da TENAQUIP Limited
Merci Olivier pour votre avis positif. Nous apprécions votre temps et nous nous efforçons toujours de fournir un service rapide et efficace. Nous sommes ravis d'apprendre que votre livraison est arrivé dans les délais. Nous sommes impatients de vous accueillir à nouveau bientôt!
Robin Scholz and her team make ordering…
Robin Scholz and her team make ordering easy and we get our items quickly and without issues .
15 de julho de 2021
Resposta da TENAQUIP Limited
Thank you for your great review. We work hard to offer high-quality service to
every customer. We will make sure to share this feedback with Robin and the team, they will be delighted to hear your feedback!
I was greeted in a very positive and…
I was greeted in a very positive and friendly manner and when I asked for a very inexpensive part I was shown the utmost courtesy and taken to where the product was and helped to obtain a piece of the item. I am very pleased with the service and I am planning on buying a chainsaw from this company as the manner in which I was received makes me want to support this local buisness.
15 de julho de 2021
Resposta da TENAQUIP Limited
Thank you Murray for sharing a review of your recent experience. Our team here at Tenaquip is committed to providing top quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!
Super service!
23 de junho de 2021
Resposta da TENAQUIP Limited
Merci Stephanie de nous avoir choisi. Nous sommes ravis d'apprendre que vous avez été satisfait de votre expérience. Au plaisir de vous accueillir à nouveau prochainement
Resposta da TENAQUIP Limited
Merci pour la critique 5 étoiles. L'équipe tenaquip est ravie que vous soyez satisfait de votre récente visite!
Great service
Great service, always helful, fast shipping, and order cofirmations.
14 de julho de 2021
Resposta da TENAQUIP Limited
Hi Tanya, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers!
Excellent soutien technique de la part…
Excellent soutien technique de la part du vendeur et sincère accompagnement dans la recherche d'un produit ambigüe ... chapeau!
1 de julho de 2021
Resposta da TENAQUIP Limited
Merci d'avoir partagé votre avis sur votre récente expérience. Notre équipe ici à Tenaquip s'engage à fournir un service client de haute qualité, et nous sommes ravis d'apprendre que nous avons fait un bon impression sur vous. Nous espérons que vous nous reviendrez bientôt
Bonjour,
Bonjour,
Juste que nous recevons les factures avant de recevoir ce que nous avons commandés, c'est plus de suivi
On m'a dit que ça dépend de Dicom, mais peut-être juste attendre la confirmation de livraison pour envoyer les factures
Merci
14 de julho de 2021
Resposta da TENAQUIP Limited
Bonjour Viviane, Nous vous remercions d'avoir pris le temps de nous laisser un avis. Vos commentaires nous aident à améliorer le service pour tout le monde
La rapidité de réponse des demande est…
La rapidité de réponse des demande est vraiment bien. je recois beaucoup d'urgence ce qui m'oblige a les envoyé comme t'elle .
14 de julho de 2021
Resposta da TENAQUIP Limited
Nous apprécions vraiment que vous ayez pris le temps de nous faire part de vos commentaires. Nous avons hâte de vous revoir bientôt! merci
Très bon service
14 de julho de 2021
Resposta da TENAQUIP Limited
Merci beaucoup Olivier d'avoir pris le temps de partager votre expérience. Nous sommes fiers de savoir que nos clients sont satisfaits de leur expérience.
Classic bait and switch with no help
Terrible experience! Classic bait and switch. I ordered harnesses based on photo's on their site. Waited 6 weeks to get something completely different. Emailed them pictures and they admitted that it was wrong. Sent me a quote for the pictured item. Price increased by 40%!! They would not give me any discount for the mistake and continued delay. Then sent me the wrong information to ship the wrong harnesses back. CS rep let slip that their call centre is super busy handling all the issues. Beware of these guys...
UPDATE: I was told someone would contact me regarding by experience shortly... That was 2 weeks ago. What a laughable company. At this point I just hope I don't get scammed out of my refund on the returned harnesses.
UPDATE 2: Laura from Tenaquip called me and was able to provide me with an offer to help make up for the experience. She was very apologetic and helpful. Unfortunately, we have decided to move ahead with a competitor.
14 de julho de 2021
Avaliação não solicitada
Resposta da TENAQUIP Limited
Hi Shamor, Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right.
A supervisor will be in touch with you shortly to discuss your experience in more detail. Thank you
Always great service from Jeff & the…
Always great service from Jeff & the staff at the Terrace Branch
8 de julho de 2021
Resposta da TENAQUIP Limited
Merci d'avoir pris le temps de laisser un avis. Nous sommes heureux de savoir que votre expérience a été positive, nous sommes impatients de vous servir à nouveau!
There were a few minor issues with my…
There were a few minor issues with my order, but nothing which was not resolved in a friendly manner.
First, the pumps advertised on the web site were not available and it was necessary to choose a substitute (which appears to perform well).
Second, the pumps were not shipped to the address stipulated and we were obliged to courier them to the correct location.
Third, one of the pumps would not run due to a misallignment issue. I requested permission from the local manager to attempt to correct the problem. The manager agreed and I was able to successfully repair it.
6 de julho de 2021
Resposta da TENAQUIP Limited
Hi Al, we are sorry to hear there was some minor issues with your order, our top priority is customer satisfaction and we are happy that we were able to help you resolve your problem in a timely manner.
Thank you for placing your trust in us and allowing us to make things right.
We appreciate your business and hope you'll stop by again soon!
service a clientele tres bien tres …
service a clientele tres bien tres bien compris par l employé
5 de julho de 2021
Resposta da TENAQUIP Limited
Bonjour Carole, merci beaucoup pour votre avis positif. Nous sommes heureux d'apprendre que vous avez eu une excellente expérience client avec nos représentants du service à la clientèle. Nous nous assurerons de partager ces commentaires avec eux ! Merci encore pour votre commentaire !
Resposta da TENAQUIP Limited
Bonjour René, merci d'avoir pris le temps de donner une note, votre opinion est très appréciée et elle nous aide à maintenir un excellent niveau de service à nos clients.
Covid affecter
Delai plus long depuis le Covid-19 peut etre a cause de la PCU? Produit et qualité non pas changer c'est bon.
30 de junho de 2021
Resposta da TENAQUIP Limited
Bonjour Nathalie, Nous sommes très reconnaissants pour votre avis. Merci d'avoir partagé vos commentaires avec nous et la communauté.
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