TF Tuned Avaliações 

Rang TF last friday about upgrading my domains,spoke to ruth who was very knowledgeable,she recommended a smashpot,then got put through to jake,who was very knowledgeable too!
We went through different scenarios of which spring i needed,and both agreed on a 65 lbs spring,was on the phone for a long time getting things right
Paid for it friday,arrived saturday,was in the bike sunday,a bit fiddly to assemble,but got there in the end,rode bike monday,jesus! Its a totally different bike!
I really tested the smashpot,and can definitely say,i wont be going back to an air chambered fork anytime soon,the bike rides and handles so much better.
So a big thank you to ruth and jake for the guidance,you certainly know your suspension!
Will be using TF for my rear shock service soon
Would highly recommend them!

Five star experience from end to end!
I recently asked TF Tuned to service my Ohlins rear shock. The process was a simple one, book in on the website, package and send the shock, wait for service on the specified day and then receive back via next day return. I had a call mid-service to let me know what was happening, to chat through service issues and to agree works to be done, nothing was unexpected and the work was first class. I've used TF a number of times and this is the latest in a line of great experiences. Thanks TF.

Since starting up my own bicycle repair shop doing a lot of lower leg fork servicing and shock servicing I won't use anyone else for service kits. TF Tuned have a huge wealth of knowledge their happy to pass on as well as all the services kits at a great price and really fast delivery. Couldn't recommend them enough

Baffled.
Brought my forks here twice before for a full service.
Last time dropped forks off and within 45 mins has a call to say service complete. Returned to TF Tuned to collect, lockout had small amount of play and I was given minimal old parts back , just the 2 main fork seals and maybe 3 o rings.
My forks are in need of another service and I asked Ruth how many o rings they actually change because the text on website is not clear but she just kept refering me to the vague text and pricelist. I have an issue with my forks that they lost all air at once, lose 5psi to 10 psi every 24 hours and have asked even if they don't want to disclose what o rings they change then can they tell me that by changing the ones they change is it likely to cure the issue I have and where do I stand if the forks have internal damage and are unrepairable regarding labour cost but they appear to be now ignoring me. In fact Ruth said there are other fork service centres.
Surely as I have explained to TF Tuned if I am paying £130 for a full service it should be explained or I should be able to ask what percent of seals are changed and how far are the forks stripped down. It appears to me they have enough work so are not fussed if the do another fork or not.
I offered to pay seperate for a full 200 hour service kit but they won't fit that.
The issue is because the descripion is vague " All TF Tuned fork services include wiper/oil seals, foams, O-rings, oils and bushing re-sizing as necessary". I need someone open and transparent, if its all o rings then why not say, if it's 4/30 then why not say? Why the secrecy? Im a customer.
What does as necessary mean? Does it mean if it looks ok its left, if Im paying for a full service then I want a full service and all parts included and changed to undertake a full service properly regardless. It seems that people get complacent in job roles and working amongs many forks and shocks and an extra one makes no difference to them. I have even asked to bypass Ruth and speak to the owner but doesn't seem possible. To sum it up if there is no set instruction for a full service then its really up to whoever is tasked to work on your fork or shock to decide and thats concerning. Would you take your car for a service without knowing what they propose to do or what parts are replaced?

In reply to your response.
My forks are old and I wanted to know if enough parts were available to service thoroughly and properly to decide if worth getting done or replacing. You just kept sending link to pricelist.
I didnt want just a small proportion of parts used because of availability issues and I was willing to pay additional for the full service kit which included bits you have nort changed in the two services you have done.
I wanted thid fitted from your website:

SID/ Reba Solo Air (2013-16) - Full Service Kit

I received no where near this quantity of parts back so it appears whats classed as a full service can differ and I wanted to know exactly what I was getting but you were not prepared to tell me and it is not clear on your website.

If you are getting paid to service forks and someone asks then at the very least you should tell them exactly which seals and parts are changed and where they go because its a paid for service.
Also I haven't spoken to you year after year so you have me confused with someone else.

The service I received from the TFTuned team was exemplary.

My ageing Lefty fork developed an ominous “clunk” noise. I sent a video to TFTuned last thing on a Friday - Adam replied straight away with a diagnosis of the problem.

From dropping the fork off at a local DPD point to getting it back took 3 working days.

Many thanks to Ruth, Adam and the team for fixing the problem so quickly.

Heb iets in de verkeerde maat besteld. Ik wil ze graag omruilen. Ze reageren niet meer op mijn mails als ik vraag hoe ik het moet doen. Want de geautomatiseerde mail die je krijgt als je een return wilt doen staat het heel slecht beschreven. Dus ik heb meerdere mails gestuurd naar hun maar reageren niet meer

After recently upgrading the rear shock on my 2007 Cannondale Prophet, my local bike shop recommended TF Tuned to carry out the service of the shock.

I would just like to say how incredibly pleased I was with the whole experience from start to finish with TF Tuned.
Ruth, who I initially had contact with over the phone was really friendly and very knowledgeable and patient with all of my questions. Booking my shock in on the website was super easy also.
Joff the technician who serviced my shock was also very knowledgable and a top dude, and gave me some great in-depth advice about my new shock and tuning it in.

On a whole, I would highly recommend this company to anyone looking for bicycle suspension servicing, and would not hesitate to use them again. Customer service and product knowledge at its very best!

Every single member of staff that I have dealt with has been outstanding. They've walked me through procedures which must have been frustrating for them as I'm old with very little knowledge of technology. Also the parts I've ordered have arrived exactly at the time promised. I can't recommend them enough.

Friendly staff who are super passionate about their work and have helped to keep my bike going.
I couldn't thank them enough.

Had three sets of forks/shocks services through them now. Customer service has always been spot on. Especially good today, Adam helped me to resolve a tricky issue with a scott twinlock, remote lockout despite this not being in the scope of the original job. Been struggling with it for weeks. All sorted without a fuss. The team have always gone the extra mile and the quality of workmanship has always been great!

Rang them up needed a shock a DH shock asap pretty much next day all pre configured for my weight etc.
Excellent service.

I decided to send the front, rear and seat post in. Nothing wrong but I felt a service was due.
Despite me removing and checking before sending. They upsold a damper body. I reluctantly went with it because without it and after a service it may leak. (Again there was nothing wrong prior).
Received, put back on and within 6 months. The air had disappeared. I have since moved country so cant do anything. I urge you to find someone else to service.

Fantastic stuff from TF Tuned. I actually felt sorry for the person that was going to have to deal with me when I rang them up, because I had no idea what I was going on about (I needed a super massive heavyweight spring for a coil shock because I'm a lump) and not only did they decipher what I wanted, they were super helpful finding me the right adapters for the Cane Creek shock. I paid for it on Tuesday, and it arrived on Wednesday, it's in the bike now and it's an absolute dream to ride. Cheers TF Tuned, everything I've heard about you turned out to be true.

A complete pleasure, dealing with professional, efficient and knowledgeable staff/people working/employed at TF tuned.
I through my own mistake, damaged my forks and needed expert advice to get over the damage that I myself had caused.
I spoke to 2 members of TF tuned, Amy and Jake, both were so knowledgeable and professional, its realigned my belief over companies engrained culture.
TF Tuned staff, Amy and Jake are an unbelievable fantastic asset to the company.
Their positive attitude and fantastic customer service should be held as the gold standard and should be employed just to advise other companies, on what real good customer service is like, promoting customer loyalty and respect.
Happy bike, happy rider!
Hopefully I can return the professionalism and help. 🙂🚴🏻‍♀️🙂

I have used TF Tuned several times and each time they give exceptional service and expertise they call you when parts are received and go through any findings complete the service or upgrade and send the parts back in a timely fashion I believe there standard of service is exceptional and will continue to use them and recommend any one with suspension issues to use there service

Great customer service and speedy return time.
Very clear explanation regarding the service and a nice chap to speak to.
Was recommended by a friend and will be recommending to more 👍

Excellent service, fantastic communication, technician called to confirm service requirements before work carried out. Super quick turnround received forks back 3 days after sending, also worth advising packaged safely. Cannot recommend highly enough, just to say will be using from now on for my forks and shocks servicing.

"I want to say a huge thank you to Mike the mechanic (assume you're not a ex member of Genisis if your picture is anything to go by ????) and the amazing lady who took my distressed call on Monday who gave me the time, patience and understanding to work out what I needed and was able to provide a solution to what I had begin to think was a forlorn hope. Not only did they meet their promise to have me riding by the weekend, the exceeded, as I have just completed 17.5 'test' miles on the South Downs taking in one of the steepest climbs (twice) and two of the gnarliest descents in my area (and getting two PB's in doing so). On that basis I guess the shock is pretty good too! In all seriousness, the shock felt amazing and a serious step up from my Super Deluxe Select +, but if it hadn't been for the team at TFTuned that made this happen, I wouldn't be writing this review! Thank you everyone - I will be spreading the Gospel!"

Just had my Fox fork and shock serviced. Arranged to have them collected. Had a couple of calls with Jake to discuss my riding, the work that was needed. There was no pressure selling, there were a couple of bits that needed doing and some that can wait until the next service. On return you get a full rundown of the work carried out, parts fitted, and setup.

The courier collected from me on Monday and it was all back on Friday.

Excellent service I highly recommend using TF Tuned and will be a repeat customer for sure

I walked into TF tuned today and they upgraded the spring on a fox rear. Shocker changed the bearings and fitting kit within 25 minutes. Absolute top class service. I cannot recommend them highly enough.👏👏