TF Tuned Avaliações 

58
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Rang TF last friday about upgrading my domains,spoke to ruth who was very knowledgeable,she recommended a smashpot,then got put through to jake,who was very knowledgeable too! We went through di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Since starting up my own bicycle repair shop doing a lot of lower leg fork servicing and shock servicing I won't use anyone else for service kits. TF Tuned have a huge wealth of knowledge their happy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Five star experience from end to end! I recently asked TF Tuned to service my Ohlins rear shock. The process was a simple one, book in on the website, package and send the shock, wait for service on... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Poor service/not refunding a dropper that was faulty from day one. Purchased a BikeYoke dropper from them, they were unresponsive when asking for help. Resorted to getting in touch with BikeYoke, who... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

TF Tuned is the UK's leading independent mountain bike suspension specialist. We focus on highly individual servicing with a reserve-booking system that means a fast turnaround and the minimum downtime for you - normally, you need only be without your suspension for 3-4 working days. The business was established in 2002 and now services, tunes and repairs in excess of 7,000 forks, shocks and seatposts a year.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

58 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(58)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very friendly and really helpful

Very friendly and really helpful setup advice over the phone, will happily use them for all my coil shock services and needs. We need more businesses like this!

13 de março de 2024
Avaliação não solicitada
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Resposta da TF Tuned

We love this! Thanks very much for your kind words and for taking the time to leave us a review, it's much appreciated by us all. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Extremely quick delivery

Extremely quick delivery, good setup suggestions, also I managed to grab an extremely good deal from TF Tuned. I'm happy and impressed. Thanks guys!

17 de novembro de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Thanks very much Attila.. really pleased to get you all sorted with that one! Appreciate you leaving us this review too. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

A great company to deal with

A great company to deal with. Professional, efficient and friendly. If only more businesses operated at this level of customer focus.

14 de novembro de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Really appreciate this review Rob! We work hard to make it so, and are delighted that this was your experience. Thanks very much for taking the time to let us know. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Excellent all round

Not only do they know what they are doing technically and get you a much better set up to suit bike and rider weight/style etc they also have excellent customer service. What is not to like. Highly recommend. Thanks for sorting my shock out so quickly this week.

1 de novembro de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Fabulous review! Thank you so much for taking the time leave this feedback for the team. It's much appreciated by everyone! Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Professional service and brilliant product.

I was very new to coil shocks and needed advice and got a hell of a lot more than I expected. Got chatting to Greg Ruddle and he asked me about the area I predominantly ride, riding kit, riding style, why I wanted coil and loads more questions which quickly narrowed us down to a shock. I was between spring rates so he advised the Sprindex which has been fantastic. Overall, a brilliant service with great advice and friendly staff. I'd buy here again no problems at all.

29 de julho de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Hi Scott!
Thanks very much for this lovely review.

Really pleased to hear that we could narrow down what works well for you ... and the best way to do this is always with a nice thorough chat!

Happy trails. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Fantastic help and fast service.

Fantastic help and fast service.
One quick phone call got me the precise mounting hardware for my shock/bike. Received the next day and easily fitted.

27 de julho de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Fab review Stephen! Really pleased we could get you exactly what you needed and quickly! Thanks for using TF Tuned for your suspension parts. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Fox X2 service

Excellent service, highly recommended. Fox X2 serviced by Joff, returned with recommended slight changes to air and compression settings. Shock feels much better on the bike (Orange Alpine 6) Great communications from sending the shock, during the service and on return. Will definitely use again

24 de maio de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Hi Stuart,

Fantastic review, thanks very indeed from Joff and the team. Really pleased to hear that it's all running well for you. Catch up with you at the next service interval! Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Great service, knowledge and advice.

Super company to work with. Extremely knowledgeable and friendly. I wanted to move to a coil spring and a 30 min conversation with them and I was clear which one I wanted (and ordered). They fitted and configured it for me and it's been outstanding on the trails and parks.

They also serviced my rear shock and found some scoring in the air can. Shouldn't be like that after just 1 year and so I used their report to get a replacement from Fox (through Giant my bike dealer).

All in all, this is a great company who are specialists and experts in their field. I will be a repeat customer for sure. Now....probably time for me to get my forks serviced..... :)

18 de março de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Hey Lloyd,

Thanks very much for taking the time to leave us your review. Really pleased that we could help out + provide the info you needed for a warranty replacement. We look forward to catching up when you get your fork booked in. Thanks from the TF Team! Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

The best independent suspension business in the UK.

Repeat customer, always a pleasure to use TF Tuned, staff are really friendly and knowledgeable. I’ve dropped off items in person and via post, communication always excellent and always get my kit back the day after it’s serviced.

30 de março de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Hi Pete,

Thank you very much indeed!!! Always nice to see our customers in real life and we really appreciate you leaving us a lovely review too. See you next time your servicing is due.

Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Great service from the real experts.

TF have serviced 2 Cannondale Leftys and a Rockshox Monarch for me this year. Easy to follow booking process, great work with direct contact from the techs working on the shocks, and reasonable pricing. Special mention to Joff and Adam for epic customer service and clear explanation of any work required. Couldn’t recommend highly enough.

17 de fevereiro de 2023
Avaliação não solicitada
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Resposta da TF Tuned

Fantastic review Gareth! This really does make our day, we are very pleased that you had the service experience that we always aim to give. Absolutely delighted; thanks for taking the time to tell us. Catch up with you at your next service interval!. Kind regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Super helpful

Great information on a friends old 2011 Revelations. All serviced and feel sweet again. Great company with knowledgeable team. Well done guys and girls. Will be using again very soon. Well done!

19 de dezembro de 2022
Avaliação não solicitada
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Resposta da TF Tuned

Thank you Andrew! Always a pleasure to keep a set of forks going for a trusty ride. Really glad we could get it all sorted for you. Thanks very much for taking the time to leave us your great review! Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

A few issues resolved quickly.

I’ve had great service from TF tuned to date. This time Ruth was extremely helpful and took some time to explain with the help of other staff around a technical issue.
Received some forks that had a few issues.
I emailed TF Tuned to see what the next step is. This was handled efficiently, forks replaced and are as expected.
Problem resolved and forks fitted. Happy. Thanks.
John

14 de outubro de 2022
Avaliação não solicitada
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Resposta da TF Tuned

Hi John,

We've just chatted re. your fork- I'm really sorry to hear that everthing wasn't perfect as it should be. I've arranged a collection to get everything checked and sorted for you and we'll speak again when it's all good to go.

Kind regards, Ruth @TFT

Edit: Thanks so much for coming back with an update John - really pleased to hear that we managed to get it all sorted for you and that the forks are now on and you are good to go! Hope you enjoy the ride and we'll catch up in due course.

Kind regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Excellent service and work done on my…

Excellent service and work done on my Lefty 2.0 carbon by Joff. Very knowledgeable and helpful staff, fork has never felt this good.
They also provide a service record when they return your fork detailing what they did and what setup they used (pressure, rebound etc.).
Felt like proper old school service, highly recommend.

6 de setembro de 2022
Avaliação não solicitada
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Resposta da TF Tuned

Thanks very much for your kind words Russell, great to hear that everything is running well for you! Catch up with you next time. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Poor customer service unhelpful staff

Excellent best service ever

19 de maio de 2022
Avaliação não solicitada
logotipo da TF Tuned

Resposta da TF Tuned

Hi Denis,

Thanks for your feedback. I can't see any details for you on our system so am not sure what exactly it was that you didn't feel satisfied with. If you want to drop me a line with your specific concerns and/ or the order or service job this relates to I'd be happy to help.

You can reach me on service@tftuned.com/ 01373 826800

Regards, Ruth @TFT

Hi Denis,

Thanks for providing your contact information through TrustPilot - I've sent you a message so you can contact me with any concerns, but I can also see that you have now edited your review. If you still wish to discuss any aspect of our service, please do respond to my email at your convenience.

Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Excellent

The tech that did the work went through what they were going to do in detail, and discussed some potential tuning options.

Had some volume bands fitted to my shock as recommended. The tune is great, supple, good small bump sensitivity, but great midstroke support too.

Great service from start to finish.

15 de abril de 2022
Avaliação não solicitada
logotipo da TF Tuned

Resposta da TF Tuned

Great review Rob! Thanks very much for taking the time to leave us your feedback, good to hear you are happy with the tune. Just in time for the good weather! Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

A reference point for bike suspensions

A reference point for bike suspensions. In particular, customer service is always available to solve your questions, it's a pleasure to talk with experienced technicians.

19 de março de 2022
Avaliação não solicitada
logotipo da TF Tuned

Resposta da TF Tuned

Thanks for your kind words Marco! Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

After upgrading my shock

After upgrading my shock there was very little info on the bushing hardware needed online to fit my frame, Ruth was a huge help and managed to source the correct hardware.
Couldn’t of done it without the support and technical help of TF tune & Ruth
Thank you

2 de fevereiro de 2022
Avaliação não solicitada
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Resposta da TF Tuned

Thanks for your kind words Charlie! Glad to get you up and rolling. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Great advice

Called for advise on volume spacers. Advise given was superb and product was in stock. Best shopping experience I have had for a very long time. Well done TF Tuned!!! Will recommend to anyone who will listen!

7 de janeiro de 2022
Avaliação não solicitada
logotipo da TF Tuned

Resposta da TF Tuned

Fantastic! Really glad we could assist and get you the right product. Thanks very much for taking the time to come and leave us such a lovely review. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Why go anywhere else

Wot can I say.
Picked up on time.
Serviced on time. And now on route back. 5 star performance all the way.
And the friendliest people you will meet.
Thank you very much, for a super smooth transaction
. Paul G

2 de novembro de 2021
Avaliação não solicitada
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Resposta da TF Tuned

Absolute pleasure Paul!!! Thanks very much for taking the time to leave us your kind words. Regards, Ruth @TFT

Avaliado com 5 de um total de 5 estrelas

Fantastic people

Fantastic people
Rang up for Advice which is freely given. The help there techies give over the phone is unbelievable
.

22 de setembro de 2021
Avaliação não solicitada
logotipo da TF Tuned

Resposta da TF Tuned

Hi Geoff,

Thanks very much for your lovely review! Really pleased we could be of help. Kind regards, Ruth @TFT

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